Netbet offer very regular promotions involving free bets and are always very helpful if I have trouble finding my free bet. (Betting apps can be quite difficult to negotiate!) There are a few dod... See more
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A website that is actually decent, fast pay out ! And the games seem to actually let you win some , they even have my favourite game golden winner grand chance, so far I have enjoyed playing on here... See more
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no welcome bonus for me no daily promotion for me slow processing times does not even have automated kyc even though casino is 20 years old and going to have a prolonged withdrawal due to the... See more
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A particular promotion had slightly confusing terms and as a result I did not receive the free bet to which I felt that I was entitled to. However a quick email to Chris resolved the position who cre... See more
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Company details
About NetBet.co.uk
Written by the company
Bet £20 & Get 100 Free Spins
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
Contact info
United Kingdom
- netbet.co.uk
You should know
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NetBet.co.uk
Hi,
We’re glad to hear that everything has been running smoothly and that you’ve found the site easy to use, with straightforward withdrawals and helpful service. Thank you for taking the time to share your experience with us!
If you ever have any questions or need assistance, please do not hesitate to contact our support team at uk-support@netbet.co.uk. They’ll be happy to help.
Best regards,
The NetBet Team
Best casino app i tried so far…
Best casino app i tried so far ,verification of documents fast and simple and the withdraw super fast and brilliant customer service
October 8, 2026
Reply from NetBet.co.uk
Hi Sofiane,
We’re glad to know that you’ve found NetBet easy to use, with a straightforward verification process, fast withdrawals, and helpful customer service. We appreciate your recommendation and are happy to know we’ve made such a good impression.
If you ever need any assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk. They’ll be happy to help.
Best regards,
The NetBet Team
A website that is actually decent
A website that is actually decent, fast pay out ! And the games seem to actually let you win some , they even have my favourite game golden winner grand chance, so far I have enjoyed playing on here
October 7, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Jayden,
It’s fantastic to hear that you’ve been enjoying your experience with NetBet so far!
We’re especially pleased that you’ve found the withdrawals quick and that you’ve been enjoying the games available.
It’s great to hear that you’ve also found one of your favourites, Golden Winner Grand Chance, on our site. We really appreciate you taking the time to share your positive experience!
If you ever need any assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to help.
Best regards,
The NetBet Team
good support
October 6, 2026
Reply from NetBet.co.uk
Hi Yasl,
We’re really pleased to hear you had a positive experience with our support team.
Thank you for taking the time to share your feedback — we truly appreciate it!
If you ever need any further assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to help.
Best regards,
The NetBet Team
Netbet offer very regular promotions…
Netbet offer very regular promotions involving free bets and are always very helpful if I have trouble finding my free bet.
(Betting apps can be quite difficult to negotiate!)
There are a few dodgy gambling sites out there, but Netbet are one of the "good guys"
October 4, 2026
Reply from NetBet.co.uk
Hi Liam,
We’re pleased to hear that you enjoy our regular promotions and that we’ve been able to help whenever you’ve had trouble locating your free bets. Thank you for your continued support and for taking the time to share your experience.
If you ever need help again or have any questions, please do not hesitate to contact our support team at uk-support@netbet.co.uk. They will be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Miroslava,
We’re glad to hear that you’ve had a good experience with our live chat and received the help you needed. We appreciate you taking the time to share your kind words.
If you ever need help again or have any questions, please do not hesitate to contact our support team at uk-support@netbet.co.uk. They will be happy to assist you further.
Best regards,
The NetBet Team
Preety hood
September 29, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Maurice,
Thank you for your feedback! We’re really pleased to hear that you’ve had a pretty good experience with NetBet so far.
We appreciate you taking the time to leave a review. If you ever need any assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to help.
Best regards,
The NetBet Team
⭐ **1/5
⭐ **1/5 — STAY AWAY FROM NETBET**
My experience with NetBet has been absolutely disgraceful. I have never dealt with a company that made withdrawing my own money feel so intrusive and unnecessarily complicated.
Taking your money is easy. Apparently, they don't need extensive personal information when you're depositing it. But the moment you want to **withdraw your own money**, suddenly you are subjected to an interrogation and asked to provide an enormous amount of highly sensitive personal and financial information.
They wanted **bank details, bank statements and information from my transaction history**. What makes this particularly concerning is that the transaction history contains information that has absolutely nothing to do with gambling. It can reveal who you pay, where you shop, what services you use and details about your private financial life.
And it doesn't stop there.
In my experience, if you receive **benefits**, you can also be questioned about what benefits you receive and asked very personal questions about your financial circumstances and even my health. The questioning felt as though I was dealing with **DWP or HMRC or GP **, rather than a gambling company.
There is a massive difference between legitimate identity/financial verification and making customers feel as though they have to hand over their entire private financial life just to access their own money.
**They were happy to take my money without asking for all of this. But when I wanted to withdraw it, suddenly they wanted to know everything.**
That is an absolutely ridiculous double standard.
I understand that gambling operators have regulatory and anti-money-laundering obligations. But from my experience, the level of information being requested felt **excessive, invasive and completely disproportionate**. It has left me seriously questioning what information is being collected, why it is needed, how it is being used, who has access to it and how long it will be retained.
I have now submitted a **Subject Access Request** to find out exactly what personal information NetBet holds about me. I have also requested the **deletion of any documentation and personal information they are not legally required to retain**.
I want to see exactly what information they have collected, what they have done with it and what they believe they are entitled to retain.
**I have completely lost trust in this company.**
My advice is simple:
### 🚨 STAY AWAY FROM NETBET. 🚨
Think very carefully before giving this company your money and, more importantly, before handing over highly sensitive personal and financial information.
I will be following up with NetBet regarding my Subject Access Request and my request for the deletion of anything they are not legally required to keep.
**PART 2 WILL FOLLOW.**
Once I receive their response, I will update this review with what information they actually hold about me, what they agree to delete and what they claim they are legally entitled to retain.
I intend to repost/share this review and update it so that **more potential customers can see my experience before deciding whether they want anything to do with this company.**
For me, this has gone far beyond a frustrating withdrawal process. **It has completely destroyed my confidence in NetBet.**
I wouldn't recommend this company to anyone.
**Take your money elsewhere.**
September 28, 2026
Unprompted review
Reply from NetBet.co.uk
Hi,
We’re sorry to hear how strongly this experience has affected your confidence in NetBet. We understand that requests for personal and financial documentation can feel intrusive, particularly when they involve information about your wider financial circumstances.
As a UK Gambling Commission-licensed operator, NetBet is required to comply with strict regulatory requirements, including those relating to customer verification, financial checks, anti-money-laundering obligations and the protection of customer funds. Depending on the circumstances of an account, this may require additional information or supporting documentation before certain transactions can be completed.
We also take the handling of personal information seriously. Information requested as part of these checks is subject to applicable data-protection requirements. We acknowledge that you have submitted a Subject Access Request and a request concerning the retention of your information, and these will be addressed through the appropriate process.
We appreciate that your experience has left you with significant concerns. As the matters raised relate to your individual account and personal information, we would welcome the opportunity to address them through the appropriate channels rather than discuss the details here.
If you require any further assistance, please contact our support team at uk-support@netbet.co.uk.
Best regards,
The NetBet Team
Unbelievable how these crooks operate…
Unbelievable how these crooks operate and actually get away with it but unfortunately this industry is rotten and the so called governing bodies do nothing as they get paid to turn a blind eye to all this corruption. I suggest you never use this site and tell everyone you know to stay well away that's the only way we can put a stop to this disease and these parasites that cause it..
September 18, 2026
Unprompted review
Reply from NetBet.co.uk
Hello,
We’re sorry to hear how strongly you feel about your experience with NetBet. We understand that a negative experience can be extremely frustrating, and we take concerns about the fairness and operation of our services seriously.
We’d like to reassure you that NetBet is licensed and regulated by the UK Gambling Commission and operates under strict regulatory requirements. Our services are subject to regulatory oversight, including requirements relating to customer protection and safer gambling.
We appreciate that you have raised serious concerns about our services and the wider regulatory framework. If there is a specific issue with your account or a particular transaction that you would like us to investigate, we would welcome the opportunity to review the circumstances in more detail.
Please contact our support team at uk-support@netbet.co.uk with the relevant details and reference to this review, and we’ll be happy to assist.
Best regards,
The NetBet Team
Total scam artists steer clear of them…
Total scam artists steer clear of them at all costs they are just out to take your money then close your account to stop you from getting it back..
September 22, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Micky,
We’re sorry to hear that your experience has left you feeling this way. We understand how frustrating it can be to have concerns about your funds or account status, and we take such feedback seriously.
We’d like to reassure you that NetBet is licensed and regulated by the UK Gambling Commission, and we adhere to its strict regulatory requirements, including those relating to customer protection, account management and the handling of customer funds.
We’d welcome the opportunity to review the circumstances of your account and address your concerns properly. Please contact our support team at uk-support@netbet.co.uk with your account details and reference to this review, and we’ll be happy to assist.
Best regards,
The NetBet Team
If is possible to give zero ⭐ don’t…
If is possible to give zero ⭐ don’t trust this site you will always lose.they just want to take your money every time.you can never win beware.worst site ever
September 22, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Cynthia,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
Absolutely trash site you never win…
Absolutely trash site you never win anything on here and every day for the last 6 weeks I’ve played the daily wheel spin and every single time it’s been “no prize” for 6 weeks solid absolute fix lol don’t waste your money on this site lol
September 21, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Juel,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
After reading reviews on here I finally…
After reading reviews on here I finally thought I'd found a decent bookmaker but alias unfortunately not these guys are just as corrupt as the rest of these conartists.. they take thousands of your money no questions asked and then randomly out of the blue decide you cant actually afford to play any longer and then restrict your account to make it totally useless after building up their loyalty points to start actually receiving some good bonuses. Do they seriously think we would send these eastern european criminals all our bank statements and sensitive financial information.. they must be mad as well as corrupt!!!
** So as you can see Netbet have replied with the same old garbage as usual they invite me to get in touch with them so they can do absolutely nothing about the situation all they are is a bunch of conartists trying to rip you off by any means available and they do a grand job they really do..
September 3, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Ricky,
We’re sorry to hear how disappointed you’ve been with your experience, particularly regarding the restrictions placed on your account and the information requested during the review process. We understand that being asked to provide documentation can understandably raise concerns.
We’d also like to reassure you that NetBet is licensed and regulated in Great Britain by the UK Gambling Commission, and we operate in accordance with its strict regulatory requirements, including those relating to customer protection, safer gambling and account reviews.
Where additional information is requested, this forms part of our regulatory and security obligations. We appreciate that the restrictions and documentation requests have been frustrating for you, and we’d welcome the opportunity to review the specific circumstances of your account and address your concerns properly.
Please contact our support team at uk-support@netbet.co.uk and reference this review so we can look into the matter further.
Best regards,
The NetBet Team
Be cautious
Be careful – serious concerns with safer gambling, payment checks, and blocked communication
NetBet closed my account because I was previously excluded. They later claimed there was an “identity mismatch” between the registration name and the cardholder name. Despite this, NetBet still accepted £3,500 in deposits. I was the cardholder, but the name on the card did not match the account registration name. If NetBet genuinely believed there was a mismatch, the payments should never have been taken, and the account should have been blocked at registration using core identifiers such as name, date of birth, exclusion status and cardholder name.
Instead, NetBet allowed the account to open, allowed deposits to be made, and only blocked the account afterwards — a sequence that raises serious concerns about safer‑gambling controls and basic system integrity. They then accused me of “circumvention”, despite the fact they processed the mismatched payments themselves.
I repeatedly told support that the issues I raised — exclusion, identity mismatch, payment acceptance, and regulatory questions — must be answered by compliance, not customer support, because these fall under LCCP requirements. Instead of escalating as required, NetBet blocked my emails entirely, routing them into a catch‑all mailbox so compliance and senior management could not receive them. I had to send from a different email address to reach those teams, and even then, senior management and compliance refused to answer. The complete lack of response and failure to provide a functioning complaints channel is, in my experience, not consistent with the standards expected under UKGC licence conditions.
Update – responding to NetBet’s Trustpilot reply line by line
NetBet wrote:
“We operate in accordance with regulatory requirements.”
My experience shows the opposite. They accepted £3,500 in deposits under details they now claim were mismatched, then blamed me for it. If they believed the identity was wrong, the payments should never have been taken, and the account should have been blocked immediately using core identifiers. Allowing deposits first and blocking afterwards is not what I would expect from a UK‑licensed operator.
They wrote:
“We’d welcome the opportunity to review the full history.”
They already had the full history. They refused to respond to it. They blocked the communication channels needed to review it.
They wrote:
“Please contact our support team.”
I already did — repeatedly. My emails were blocked and routed into a catch‑all mailbox, meaning support, compliance and management never received them. This included compliance, which is particularly concerning given the nature of the issues raised.
They wrote:
“We appreciate your concerns.”
But they did not address:
the exclusion issue
the identity mismatch
the £3,500 in deposits
the accusation of “circumvention”
the failure to use core identifiers
the blocked emails
the catch‑all routing
the lack of response under LCCP
the safer‑gambling concerns
the complaint‑handling failures
the refusal of senior management and compliance to respond even when contacted from a different email
Their reply is a template, not a genuine attempt to resolve anything. Their public statement does not match their actual behaviour.
Update – NetBet’s only reply was a generic identity‑check template, not a regulatory response
Following NetBet’s public reply on Trustpilot, I contacted support, compliance, senior management, the MLRO and the Board exactly as instructed. NetBet stated publicly that they “welcome the opportunity to review the full history” and “operate in accordance with regulatory requirements.”
The only reply I received was a generic Tier‑1 template asking for my date of birth, email address and home address — information NetBet already holds and has used for years. This response did not acknowledge any of the regulatory issues raised, including exclusion, identity mismatch, acceptance of £3,500 in deposits under mismatched details, safer‑gambling concerns, complaint‑handling failures, or the suppression of my previous correspondence.
This confirms that NetBet’s Trustpilot reply was not genuine and did not reflect their actual behaviour. They have still not provided a regulatory‑compliant response, despite publicly claiming they would. I have received confirmation that their handling of this matter does not meet UKGC regulatory expectations.
A full evidence pack is now being submitted to UKGC Enforcement. Additional escalation will be made through LinkedIn, industry regulatory bodies and industry press (iGB, SBC News). Further updates will be posted here documenting NetBet’s continued refusal to respond.
August 18, 2026
Unprompted review
Reply from NetBet.co.uk
Hi,
We’re sorry to hear about the concerns you’ve raised regarding your account and the communication you received.
We understand why you would be frustrated, particularly given the circumstances you describe around the deposits, account closure and your attempts to have the matter reviewed.
NetBet is licensed and regulated by the Gambling Commission and operates in accordance with the applicable regulatory requirements, including those relating to safer gambling and customer protection.
We appreciate that you have raised specific concerns regarding the identity checks, payment activity and complaint handling. As these matters relate to the circumstances of your individual account, we would welcome the opportunity to review the full history and address your concerns through the appropriate channels.
Please contact our support team at uk-support@netbet.co.uk with your account details and reference to this review, and we’ll be happy to ensure your concerns are directed to the appropriate team.
Best regards,
The NetBet Team
Solved a problem immediately and showed…
Solved a problem immediately and showed good will for a confusion on my part!
September 17, 2026
Reply from NetBet.co.uk
Hi Jemma,
We’re happy to hear that the issue was resolved quickly and that we could help clarify the situation. Thank you for taking the time to share your experience with us, and we’re pleased that you were satisfied with the assistance provided.
If you ever need help again or have any questions, please do not hesitate to contact our support team at uk-support@netbet.co.uk. They’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Elena,
We’re really pleased to hear you received such good service. Thank you for taking the time to share your feedback — we truly appreciate it!
If you ever need any further assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to help.
Best regards,
The NetBet Team
Absolutely rubbish they only allow you…
Absolutely rubbish they only allow you to Bet £200 per spin. They literally bombard you with bloody pop-ups every two minutes one of the worst casinos I’ve ever interacted with.
September 15, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Alex,
We’re sorry to hear that your experience with NetBet has been so frustrating. We understand your concerns regarding the betting limits and the number of pop-ups you encountered, particularly when they affected your overall experience on the site.
We appreciate you taking the time to highlight these issues, as customer feedback helps us identify areas where the experience can be improved. If you’d like us to look into your specific concerns, please contact our support team at uk-support@netbet.co.uk and we’ll be happy to assist.
Best regards,
The NetBet Team
nick on chat was realy helpful i…
nick on chat was realy helpful i thought I had done something wrong it was soon sorted out great response and looks like I've joined a good site that are there for there customers many thanks and definitely recommend
September 13, 2026
Reply from NetBet.co.uk
Hi Nicky,
It’s wonderful to hear that Nick was able to quickly put your mind at ease and get everything sorted for you. We’ll be sure to pass your kind words on to him — it’s great to know his support made such a positive impression.
We’re also delighted that your experience so far has given you confidence that our team is there to support our customers. Thank you for your recommendation and for taking the time to share your feedback!
If you ever need any further assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to help.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Gerard,
We’re delighted to hear you received brilliant support! Thank you for taking the time to share your feedback — it’s greatly appreciated.
If you ever need any further assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to help.
Best regards,
The NetBet Team
Chris was very helpful and accurate in…
Chris was very helpful and accurate in his information. Thanks
September 12, 2026
Reply from NetBet.co.uk
Hi Greg,
We’re delighted to hear that Chris was so helpful and provided you with clear and accurate information. We’ll be sure to pass your kind words on to him — we’re sure he’ll appreciate the recognition.
Thank you for taking the time to share your experience!
If you ever need any further assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to help.
Best regards,
The NetBet Team
The Trustpilot Experience
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.