Casino kings Reviews 

Hiya I'm waiting for a withdrawal actually 2 one a £203,£29 I've uploaded documents and they keep telling me the same email my address was approved but not passport or phone bill which they asked for?
I'm skeptical 🤔🤨.

Stay well away,, all these free fake bonus money, then when you win with real money they take it and blame the bonus, seriously stay well clear ,this is a scam of a site ,

How are these even in business avoid at all costs con site played deposited £50 withdrew £110 heard nothing since get in touch same copy and paste response shocking

Permanently closed account all of a sudden after trying to withdraw just £26, they told me it was a decision from upper management and can't offer any details. The £26 was received a few hours after closure at least, had used them for a few months prior to this.

Please people DO NOT‼️ deposit to CASINOKINGS‼️So a week ago I deposited £100 & won £1000 its been a whole week & im still waiting for it‼️ ive sent all my verification but that is still 'under review' ive spoke with chat every day & just keep getting told the same thing 'to be patient ' & that they cant contact payments team 🤔 Something is not right with this site‼️I dont even want to give it 1 Star, it deserves No stars at all‼️🤬🤬🤬
If you read all the reviews they are all stating the same thing that they do not pay out‼️Which doesn't surprise me at all due to them & pragmatic play getting fined 1 million pounds just last year for anti money laundering‼️🤔

I will remove this review as soon as I get my withdrawal

Worst website i ever came across i send all documents and still reject and withdrawal still pending after 6 days wost customer service i ever seen!!!!!

Still no update or any further on verification of my account £2000! Still pending from Thursday last week and £150 still pending for the 25/08/26 nearly a month what a joke of a casino I have now contacted solicitors and the gambling commission if they pay my money review will be updated.

Have already verified a year ago but only started playing again tried to withdraw my winnings and they keep asking for the same documents that have already been uploaded and sent. Spoke with Tyler on the chat who advised they had received my documents and was in a queue to be viewed and when I contacted back I got Katie who was the most unhelpful and rudest customer service person I have ever encountered and did not help at all

Stay away from this website is only scams. If you win you will never get your withdraw. Just they keep asking you more documents and more

Have been waiting for my withdrawal since May 2026. This is a fraudulent website. Constant bs on the chat

Had to send id took a while thought it was a scam but got it in the end

This place is a scam they don’t pay out. I’ve bet with some dodgy ones and even they paid out but not Casino Kings. I am stunned I don’t think I’ve ever ever encountered a place as bad, I’d be embarrassed to work for them. Leaving withdrawals stuck for 3+ days is chronic, if there’s an issue on the customers end will you email them FFS, use your heads and use this damned review to improve yourselves. Joke of an outfit

Used for the last few weeks, payed using pay by phone, no issues.. won some good bonuses, withdrew each time ,weekday takes few hours or less one was 30 min, when busy Fri sat, 2 to 4 hours. As long as you have id, phone statement, address. All good. People who say they have been waiting weeks haven't been able to supply the required info, screen shot it and do to verify acount. Easy.

⭐ 1 STAR — AVOID IF YOU EXPECT TO WITHDRAW YOUR MONEY WITHOUT A FIGHT

I seriously wish I had read the recent reviews before using Casino Kings.

My experience with trying to withdraw has been absolutely appalling.

I have supplied the verification documents they requested several times. My latest documents were uploaded over 24 hours ago, yet my withdrawal is still being held pending verification.

I contacted live chat to find out what was happening. I was told to “have some patience” and informed that there is NO timeframe available for when my verification will actually be completed.

Think about that before depositing your money: they are holding my withdrawal pending verification but cannot tell me whether it will take another day, a week or considerably longer.

I specifically asked for the matter to be formally escalated. I was told that formal escalation was “not offered here.”

I then asked to make a formal complaint. Instead of providing the complaints procedure or contact details, I was told that complaints are not accepted through live chat and that I should go and find the procedure myself in their Terms.

I am not objecting to legitimate verification checks. I understand why gambling companies need to carry them out. My complaint is about repeatedly supplying requested documentation, being given no meaningful timeframe, having my withdrawal held in the meantime, and then being told to simply be patient.

The most frustrating part is that, after reading other recent reviews, I can see that I am far from the only customer reporting problems involving withdrawals and verification delays.

I will update this review if and when Casino Kings actually completes my verification and pays my withdrawal.

Until then, based entirely on my own experience, I cannot recommend Casino Kings. If you’re considering depositing here, read the recent withdrawal reviews first and make your own decision.

I was a bit worried when i read the reviews for this site but honestly I can’t fault them. My withdrawal was approved and in my bank within 2 hours and on a Sunday also. Great choice of games and I enjoyed playing on the site. Thank you

I dont have much hopes for receiving my winnings to me..
So i won £3350 and went to withdraw to then get a follow up email asking for bank statement, ID, Proof of Address and photos of bank card..
So I send these over to get a following email asking for..
_______________ (bank card owner’s full name) hereby authorise the use of my card ending in _________ (last 4 digits of the card) to be used by ____________ (casino account holder's name)
on their account with __________ (name of the casino must be specified) Casino.

I then ask them you want permission for me to use my own bank card? They proceed to say no, needs to be a third party but dont say who? It was confusing me so much!!

To then receive another message saying your withdrawal is being reviewed by our relivent team and we will send you an update via email as soon as the process is complete. We appreciate your patience and apologies for any inconvenience caused. No other documents are needed, we apologise for the previous email. Please wait for updates via email...

What a total mess about with information when they have every documents they should need to authorise sending me my winnings!

Cant see it getting send to me and I can honestly see why the reviews for this casino are so bad! I should of gone off the reviews and not bothered with this casino!

By the looks of the reviews, I’m not going to be seeing my withdrawal any time soon

*edit* I am completely wrong and happy to admit it, not sure what the issue with some of these reviewers has been, however my withdrawal was complete and has now landed in my bank.

For reference, I used the ‘pay by phone’ option

This casino could be really great if they only sorted out their slow slow verification process.

Please PLEASE prompt users to upload their IDV documents before they start playing. What if a player were to win a jackpot yet had no ID or bank statement they could share?

It's been nearly 3 weeks that I've been waiting for my £340, which isn't a lot in comparison to a lot of the comments here, but for someone who lives paycheck to paycheck, and uses so many other casinos that offer pretty instant IDV and cash outs, Casino Kings have been incredibly poor. I work in customer service so I know how difficult it can be to manage expectations, particularly given the volume of verifications you'll have backlogged. But this shared experience is going to run your reputation, your customers will churn and pass on their feelings to friends (or, post on public review sites like this). I know it sometimes feels like we as customers are just a nuisance, and you're doing your best, but it really isn't good enough. You're losing customers, therefore revenue, not to mention reputational risk.

Please please please review my request and release my payment. I've given everything you need, multiple times (although please get a better engineer to fix your frontend UI which makes it impossible to see what documents you've already uploaded, and what has been accepted and what hasn't. You're a great casino with lots of potential, but I, along with many others, have been totally put off by this experience, and experience every other reputable casino gets right without batting an eye lid.

Joke of a company. Been waiting on a withdrawal for nearly 4 weeks now. Quick to take my deposits, regardless of the method I’m paying but then want you to send all these documents through to get your withdrawal, says 24 hours usually to verify details yet here we are still not getting anywhere, sent my bank
Details through, my phone bill and yet still nothing, no help and ill be taking it higher cos it’s not on

On the 8th I deposited 750 played for hour or two won 3100 then cashed out my withdrawal is still pending when I uploaded my documents two out of 3 were verified my id an bank card the 3rd one was was stuck on red tab I could not upload any document for it when this happens it gets flagged an your money will remain in pending forever because payments don’t see it ever verified it is a software glitch an with costumer support they can see that is being reviewed but the payment team don’t see it anyway I managed to sort the 3rd document out now 3 weeks later even with all the emails an asking what is going on with my withdrawal it’s still stuck in pending I don’t get no response only still under review we can’t update we will send you an email I don’t won’t the money no more I was in hospital 5 days with my son I’ll I told them this an did not won’t the stress I wish I just spent the money on my son but I got scammed bye casinokings there not gunna pay me I’m sure of it an if any one is hear reading then it’s happening to you too forget about it we are not getting are money someone els is driving around in a Bentley an we paid for it lol what a joke please do not waste your time I’m sorry but your money was lost when you deposited it they would not look in too it or care they took my money fast an do not intend to pay me