By the looks of the reviews, I’m not going to be seeing my withdrawal any time soon *edit* I am completely wrong and happy to admit it, not sure what the issue with some of these reviewers has b... See more
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Joke of a company. Been waiting on a withdrawal for nearly 4 weeks now. Quick to take my deposits, regardless of the method I’m paying but then want you to send all these documents through to get you... See more
Awful customer service, non substantive replies to everything asked. Awaiting a £420 withdrawal for 2 weeks.Every document uploaded only one verified and no updates can be given. Complaints team do no... See more
Company replied
I have been playing a few casinos lately checking out the slots which is what I mostly enjoy to play. I was really skeptical after reading some of these reviews but after a decent win I decided to try... See more
Company replied
Company details
Written by the company
Step into the realm of Casino King, where luck bows to you! This isn't just any online casino and sportsbook; it's where the savvy meet the stylish. With a crown on your head and a winning hand in your pocket, Casino King lets you play like royalty. Get ready to reign supreme in a world where every spin, bet, and roll is fit for a king!
Contact info
United Kingdom
- www.casinokings.com
You should know
1.8
Poor
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 51% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stress
I sent all my documents and ID to get my winnings.still waiting please pay my winnings.or I will seek legal advice. Your happy to deposit but no good to pay out and Thay gave 25 free spins can’t use then keep saying error. Very bad company not happy at all
May 5, 2026
Unprompted review
Reply from Casino kings
Hi Julie,
In some cases, depending on certain account or transaction details, additional verification checks may be required before withdrawals can be processed. These checks are a standard part of operating as a regulated platform and help keep both players and accounts secure.
We’d also like to look into the issue you mentioned with the free spins showing an error, as this is not something we’ve commonly come across.
Unfortunately, we’ve been unable to locate your account from the details provided on the review.
Please reach out to us directly through Trustpilot with your username or contact our support team so we can investigate both matters further for you.
The Casino Kings Team
Avoid at all costs
Avoid at all costs. I have deposited £240 in all over 2 days and I won £2300 in all which I am awaiting withdrawal. I have sent my items of of get verified a they jus keep withholding. Just pay me what you owe over the time being with you which has been months I gave deposited a lot more !!! Scam of. A site
April 30, 2026
Unprompted review
Reply from Casino kings
Hi Jodie,
During the withdrawal process. As a regulated operator, we are required to complete verification checks in certain circumstances before a withdrawal can be processed.
In this case, there was an issue with the documentation initially provided, which meant we needed the correct information before we could complete the review. Once the correct documents were received and verified, the withdrawal was processed straight away.
We appreciate your patience and understand verification can feel inconvenient, but these checks are in place to protect both customers and the business.
Kind regards,
The Customer Support Team
Spoke to Tyler and Katie
Spoke to Tyler and Katie, Tyler was top and very helpful - Katie on the other hand, Probably the rudest customer service agent I have ever encountered.
Using his phrases like “ We’re not checking your ID “ or “ There’s nothing stopping you sending it through again is there “
Okay Katie thanks..
Multiple chats, Sending my ID and payment information multiple times to be told I simply have to wait,
This is totally unacceptable to treat customers in this manner, Quick to take your deposits then put a hold on withdrawals but whilst this hold is on your withdrawal you’re still able to
Make deposits, Still receive their spamming marketing and still gamble. Utter shambles of a company, The same as all Progress Play’s sites. Check every website for reference, You’ll see all their sites work the same and cause the same frustration to customers.
If this isn’t processed in 48 hours I will report this and take it further with the gambling commission under the gambling act 2005, Report to an independent case handler to resolve matters and further publish screenshots of how staff members have spoken to me ( excluding all their native pre written scripted messages )
April 23, 2026
Unprompted review
Stay away from this site..They will…
Stay away from this site..They will promise to give free spins for a deposit but you will get the free spins..
April 23, 2026
Unprompted review
Reply from Casino kings
Hi Hepzi,
We’re sorry, but we’re a little unclear on the concern raised. From your comment, it appears you did receive the free spins as part of the promotion.
All of our offers, including any free spins, are provided in line with clearly stated terms and conditions which are displayed on both our promotional pages and within the site.
If there’s something specific you’re unhappy with, we’d really appreciate you contacting our support team so we can review this for you in detail.
Kind regards,
CasinoKings Team
Absolute rip off merchants avoid at all…
Absolute rip off merchants avoid at all cost. Banned me from playing after deposit and kept my money
April 9, 2026
Unprompted review
Suspended account after winning £700…
Suspended account after winning £700 from them absolutely disgusting company they should be ashamed of themselves bookmakers make multimillions from people but when you actually win and they don’t pay I can see why the bookies always win stay away from this criminal company
April 10, 2026
Unprompted review
Avoid
Saw that Casino Kings were offering a £40 welcome bonus so I thought I'd give them a try. Website had lots of bugs and kept signing me out, making it impossible to check the T&Cs of the offer. There was also no live chat support, which added to the difficulty of understanding the offer (although you can submit a support ticket and get live chat support if you watch and wait for the ticket to be answered).
Because of this confusion I ended up depositing more than I needed to. No problem, I thought, I'll just withdraw it again. But then there's a transaction fee on the withdrawal! So I lost money for nothing. Much better to go with any of the other bookies who don't charge money for withdrawals.
Still haven't been able to get a clear answer about the T&Cs of the free bet, but from what I could work out - and from the other reviews here - it's a pretty bad deal, where you have to bet the bonus multiple times before you can actually withdraw the money. Again, there's plenty of other bookies who have fairer rules for free bets, so I think it's better to just go with one of those.
April 11, 2026
Unprompted review
Reply from Casino kings
Hi Mike,
We’re sorry to hear about your experience.
Regarding the offer, it is a Bet £10, Get £40 Free Bet, with key terms clearly displayed across our website and marketing materials, alongside dedicated pages explaining bonuses and FAQs. We appreciate that if you experienced issues, this may have made it harder to review at the time.
Our customer support team is available 24/7, 365 days a year — you can request to speak directly with an agent, who will be happy to guide you through offers, bonuses, and any questions you may have.
We appreciate you taking the time to share your feedback.
Kind regards,
Casino Kings Team
Stay away
Stay away. I deposited 10 pounds, got a 35-pound bonus, won 51 pounds, and still have to play. Of course, it didn't work. I DO NOT RECOMMEND
April 12, 2026
Unprompted review
Reply from Casino kings
Hi Marcin,
Thank you for your feedback, and we’re sorry to hear you were disappointed with your experience.
We’d like to clarify that the promotion includes a wagering requirement on any winnings before they can be withdrawn, which is standard for this type of offer. These terms are clearly displayed across our website and marketing materials, along with dedicated pages that explain how each promotion works.
If you ever need any clarification, our customer support team is available 24/7, 365 days a year and will be happy to assist.
Kind regards,
Casino Kings Team
Avoid like the plague
Avoid like the plague, absolute scammers. Refuse to payout winnings and say that any winnings from a first bet must be put on in full on another bet before any withdrawals will be accepted.
April 11, 2026
Unprompted review
Reply from Casino kings
Hi Jeff,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’d like to clarify that all bonus offers on our site come with specific terms and conditions, including wagering requirements, which are clearly displayed across our promotional materials and within our Terms & Conditions section. These requirements are standard across the industry and must be completed before any withdrawals from bonus-related winnings can be processed.
If you were playing with bonus funds or an active promotion, this would explain why further wagering was required prior to withdrawal. However, for players using only real funds (with no bonus attached), withdrawals are not subject to these conditions.
If you’d like us to review your account in more detail, please reach out to our support team who are available 24/7 and will be happy to assist further.
Kind regards,
CasinoKings Team
Great casino
Not sure what all the bad reviews are about? I joined today at 13.20. By 14.20 I’d made a withdrawal of £950. By 15.40 it was in my bank account! Thanks casino kings. Great experience
April 10, 2026
Unprompted review
Reply from Casino kings
Hi Sam,
Thank you for your feedback we appreciate you taking the time to share your experience.
We’re pleased to hear you’re enjoying the platform and that everything met your expectations.
Kind regards,
Casino Kings Team
Absolute joke of a website DO NOT USE
Absolute joke of a website DO NOT USE! They will take your money but when it comes to withdrawing you will NOT be able to! I’ve been waiting nearly 3 weeks now for them to verify my details and I’m still waiting, I’ve emailed them and they’ve told me all documents have been accepted and they haven’t!
March 28, 2026
Unprompted review
Reply from Casino kings
Hi George,
We’re sorry to hear about your experience and understand your frustration.
From our side, we’re not seeing any withdrawal requests on your account at this time. It may be that the request wasn’t fully completed, so we’d recommend trying to submit this again.
If you have any issues, please contact our customer support team, available 24/7, 365 days a year, and ask to speak with an agent. They’ll be able to guide you through the process and review everything with you.
We’re here to help get this resolved for you as quickly as possible.
Kind regards,
Casino Kings Team
No problems making deposits happy to…
No problems making deposits happy to accept payments ...however
Uploaded ALL required documents for verification -
●7 days later still not approved all docs (only my ID) - been on multiple chats with vague/scripted response -
● withdrawel of £250 pending to my bank acct
● Was advised by tyler to make deposit using paypal as another payment method & then make a withdraw request with the balance back to help process things quicker
● they would change my pending withdrawel request from debit card to paypal to speed things up
● Still nothing verified
● two withdrawels now pending
● multiple chats to agents over past few days
Now seeking advice or reporting to Gambling commission in respect of the above.
April 8, 2026
Unprompted review
Reply from Casino kings
Dear MLD,
We can confirm that we received your documents, and although the phone bill initially didn’t include all the required details, we appreciate you sending it through so promptly. This helped us move your verification forward.
We’re happy to confirm that your withdrawal has now been processed successfully.
We understand the process can sometimes feel lengthy, especially when additional checks are required, but these steps are in place to ensure the security of all transactions and accounts.
If you need anything further or have any questions, our support team is available 24/7 via live chat or at customersupport@instantgamesupport.com.
Kind regards,
Casino Kings Team
Withdrawal still waiting a week later
Joined casino kings 6 days ago and deposited 50 pounds got up to 100 pounds so thought I would withdraw
Then asked for Id documents.I sent them over straight away in pdf format
I’ve heard nothing since and have been on live chat twice only to be told they don’t know how long it will be as to when I get the withdrawal
I’ve also emailed and same again I have to wait for verification.How long they still don’t know
Now I have set up a complaint and been advised by AI bot it will be up to 8 weeks
Please don’t deposit your money if you win you won’t get it back 😱😱😱😱
If You are not going to payout my winnings please return my deposits
I have closed account and although I’m not worried about winnings They have not returned my original deposits
You say you want a phone bill to verify the source of deposit so you can pay the funds back to the source they came from
You CAN’T process a withdrawal back to a mobile phone
You have a driving licence you have a council tax bill and I sent photos of my bank card to which the withdrawal could be made back to my card
April 2, 2026
Unprompted review
Reply from Casino kings
Hi Graham,
To clarify, your ID and the card used to withdraw were received and verified promptly.
However, the phone number used to deposit did not pass the KYC process, which means we’re currently unable to confirm that the funds are paid to the same source they were received from.
For this reason, we requested a phone bill to confirm the registered details. Once we receive this document, we’ll be able to complete the verification and proceed with your withdrawal without further delay.
At the moment, we’re still waiting to receive the requested phone bill. You can send this at any time via:
Live chat (available 24/7),
or
Email: customersupport@instantgamesupport.com
As soon as this is provided, we’ll prioritise your case and move forward with the payment.
Kind regards,
Casino Kings Team
Awaiting ID approval
Awaiting ID approval. No one can tell me when I’ll be approved and no one answers their email as
April 2, 2026
Unprompted review
They did refund my duplicate charge and…
They did refund my duplicate charge and deposited my winnings. So wasn't happy with it all at first but eventually they rectified there mistakes.
March 14, 2026
Unprompted review
Dead spins!!!!!!!!
March 23, 2026
Unprompted review
Reply from Casino kings
Hi Alexandru,
All games on our platform operate using certified random number generators and are regulated by the UK Gambling Commission.
If you have any concerns or questions, our customer support team is available 24/7.
Kind regards,
Casino Kings Team
Absolute scum of a site
Absolute scum of a site. Do not use whatever you do.
Robbers, give you a bonus to wager 10x - make sure you don't win on this bonus, as when you've wagered it 10x it is just capped to the amount that the original bonus was.
Scum.
March 18, 2026
Unprompted review
Reply from Casino kings
Dear Ray Gunn,
We’re sorry to hear about your experience.
We’d like to clarify that all bonus terms, including wagering requirements and any caps, are clearly displayed across our website and marketing materials, as well as on the relevant promotion pages.
A 10x wagering requirement on welcome offers is standard across the industry. We also offer a range of other promotions, including options with lower or no wagering, depending on the campaign.
If you ever have any questions around how a bonus works, our customer support team is available to assist.
Kind regards,
Casino Kings Team
Brilliant
I can only go off my own experience with them ive not had a single problem I have cancelled all my other clubs as I win constantly with casino kings great choice of games and frequent win love it
March 9, 2026
Unprompted review
Reply from Casino kings
Hi Lorraine,
Thank you for sharing your experience with us.
It’s great to hear you’re enjoying what we offer, particularly the variety of games. Feedback like yours is always valued and helps reinforce the standards we aim to maintain.
Should you ever need any assistance, our support team is available 24/7, 365 days a year.
Kind regards,
Casino Kings Team
Great site don't know why people are…
Great site don't know why people are giving bad reviews, put £40 on won £340 back, 24 hours later in my bank ❤️
February 18, 2026
Unprompted review
Reply from Casino kings
Hi Lwnw,
Thank you for taking the time to share your feedback.
We’re pleased to hear you’ve had a positive experience with the site. It’s always good to see our players enjoying what we offer.
If you ever need any assistance, our customer support team is available 24/7, 365 days a year and will be happy to help.
Kind regards,
Casino Kings Team
5+ Days and counting for a withdrawal - no response.
I have been waiting 5+ days for a withdrawal and still have not received it. I have been on live chat and emailed them and all they tell me is that 'it is being reviewed by the relevant team and that is all they can advise'.
Would not recommend at all.
February 5, 2026
Unprompted review
Reply from Casino kings
Hi Allen,
We’re sorry to hear about your experience and understand the frustration around waiting times.
Your withdrawal required a review as there was a breach of our terms and conditions. As part of our regulatory and compliance obligations, these checks must be completed before any withdrawal can be processed, which can result in delays.
We can confirm that your initial withdrawal has now been processed.
If you have any further questions or would like clarification, our customer support team is available and happy to assist.
Kind regards,
Casino Kings Team
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