13 hours ago New For a compulsive gambler this site takes the michael. I won over £800, could only withdraw 500 so had 300 left in account ended up giving them that back while waiting for my 500 to... See more
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Review summary
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my withdrawal of £3000 was reversed & im now going round in circles trying to get my winnings. its taken 2 weeks so far! still no payment from them Customer services as asked repeatedly for bank stat... See more
Company replied
Once again I am waiting for my withdrawels. I won't do as zi did last time and cancek the withdrawel. Casinolab is a good site but poor withdrawel process and leaving the money where you can cance... See more
Company replied
My experience started well with casinolab at the beginning and I had no issues and actually liked playing there . I had few withdrawals processed and no issues at the beginning. However my last 2 with... See more
Company replied
Company details
Written by the company
You’ve just stumbled upon a casino that’s uncommon in the casino world. Welcome to Casino Lab, an online casino offering various sized glass flasks to mix together your very own potions and elixirs, to create your very personal entertainment recipe. This casino offers a gaming experience that cannot be found elsewhere because nobody has the secret recipe.
Contact info
Water Street, XBX 1301, Ta' Xbiex, Costa Rica
- casinolab.com
2.3
Poor
583 reviews
Replied to 99% of negative reviews
Typically replies within 1 month
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Stupid spamers. Avoid
October 17, 2025
Unprompted review
Reply from Casinolab
Dear Customer, We’re sorry to hear about your experience. Please contact us at support@casinolab.com so we can assist you further. Best regards, The Casinolab Team
I've been Very impressed with this until now. But once again I am
I've been Very impressed with this site Till recently great games and easy too Withdrawal too although sometimes Slow . But recently they have Declined a couple of Withdrawals 1 for £500 . A lot money for me . I've been using the same banking and payment Methods and the bank are fine with any deposits I put in. . so it must be from CasinoLab side . Once the Withdrawal gets Processed I'll change my review to a good one . I spoke to the bank and they accept all payments all Payments into the bank . I ended up doing a bank transfer Withdrawal for almost £500 and it got paid into my bank today . So happy days and I will be happy to do a transfer again. If there is a problem. I love the Game and diversity and the staff are always helpful to
October 8, 2025
Unprompted review
Reply from Casinolab
Dear Paul,
Thank you very much for taking the time to share your experience with us. We understand how important this is for you, and we’re truly sorry to hear about the difficulties you’ve faced with your Withdrawal.
Please rest assured that your concerns are taken seriously, and our team is fully committed to resolving such matters as quickly and efficiently as possible.
We encourage you to reach out to our support team through support@Casinolab.com again, referencing your previous communication, so we can assist you further.
Best Regards,
The Casinolab Team
Still waiting for my winnings after 8…
Still waiting for my winnings after 8 days. I have tried contacting them. Emails get ignored and the live chat tell you the same thing over and over again just copy and pasted. Looks like this site is just scamming people taking and taking and never paying out! I have emailed like they said I’m there response and still no reply!!
September 23, 2025
Unprompted review
Reply from Casinolab
Dear Gary,
We appreciate you taking the time to share your experience. We’re sorry to hear about the difficulties you've encountered with your withdrawal, and that the communication so far hasn’t met your expectations.
Please rest assured that we’re committed to resolving such matters as quickly as possible. As we're currently unable to verify your account details, we kindly ask you to reach out to our support team through support@casinolab.com, referencing your previous communication, so we can assist you further.
Kind regards,
The CasinoLab.com Team
Scam site that doesn’t allow you to withdraw winnings
I’ve been trying to withdraw my money for the past 14 days with no success. The live chat is useless — you just get the same copy-paste answers every single day. When you email them, surprise surprise, you get the exact same copy-paste replies as in live chat. There is no way to actually get hold of a real person. They claim withdrawals are processed within 3 days, but that’s a complete lie. Avoid this scam site
October 1, 2025
Unprompted review
Reply from Casinolab
Dear Lukas,
We appreciate you taking the time to share your experience. We’re sorry to hear about the difficulties you've encountered with your withdrawal.
Please rest assured that we’re committed to resolving such matters as quickly as possible. We encourage you to reach out to our support team through support@casinolab.com, referencing your previous communication, so we can assist you further.
Best Regards,
The CasinoLab Team
PROCESS MY WITHDRAWS TODAY!!!
Update: 02.10.2025 Recieved one of 3 pending withdraws! Why the other two are not processed??? Why as well instead of paying me 500£, you payed me 554.78€ that is equal to 480,89£ with 20£ less than my withdraw amoun!!!!??? Process my remaining two withdraws!!!
01.10.2025 my 3 withdraws totaling 1500(500each) are still under review... Upon contacting them via the chat they lied that are processed but I have screenshot proof that they are not!!! I am waiting for them for 8 days by now!!!
I regestered to that casino February this year. Deposited more than 10 000£. Never won anything.. Eventualy I won 3000£ 23.09.2025 and requested to withdraw them. They said that I can withdraw only 500£ evry 24 hours with a maximum of 3 pending withdraws. Today is 30.09.2025 I have 3 pending withdraws and they are outside of the time frame of 3 business days as per terms and conditions!! Now I am waiting and will keep updating here if they payed me or not! I will start looking for legal ways to resolve the problem with them! If I do not get my winnings to my bank account, will open a fraund case about all the transactions that I made from the begining of openning my account! They already cancel my first withdraw once stating that my bank cancel the withdraw regarding the fact that they never process the withdraw to my bank on first place! The customer service repeat the same lies over and over again! Emailed them as well they do not repply!! Charges of deposits appear with diffrent names on different platforms in different currencys as well to be harder to be tracked!!! If i do not recive my money in the next days or two I will open a FRAUD case with my bank! And will contact the relevant authorities in the United Kingdom!!! WILL KEEP YOU UPDATED!!!!
September 30, 2025
Unprompted review
Reply from Casinolab
Dear Emanuil,
We appreciate you taking the time to share your experience. We’re sorry to hear about the difficulties you've encountered with your withdrawal.
Please rest assured that we’re committed to resolving such matters as quickly as possible. We encourage you to reach out to our support team through support@casinolab.com again, referencing your previous communication, so we can assist you further.
Best Regards,
The CasinoLab Team
I did a mistanke an got so good help…
I did a mistanke an got so good help from Jenny.
Thank you so wery much
September 28, 2025
Unprompted review
Reply from Casinolab
Dear Else,
Thank you so much for your kind words! We’re delighted to hear that you were assisted so well and that your issue was resolved. It’s always our goal to provide excellent support, and your feedback truly means a lot to us.
We’re glad you’re part of the community!
Best Regards,
The CasinoLab Team
Yan is a nice guy that’s hjelp u to the…
Yan is a nice guy that’s hjelp u to the end and let u understand, and don’t rush true like the most real guy good service suse
September 28, 2025
Unprompted review
Reply from Casinolab
Dear Thomas,
Thank you very much for your review and for taking your time. We truly appreciate your feedback and sincerely thank you!
Our goal is to provide the best possible experience to our customers!
Thanks again for taking the time and for the esteem shown!
The CasinoLab.com Team
Absolutely disgraceful site
Absolutely disgraceful site, happy to take the money straight away but when it comes to giving it back it’s no where to be seen, I’ll never be playing this shocking site again, steer clear of this non legal money taking shit site. I had $1900 and they just never let you withdraw. Honestly you bunch of people deserve to lose all your money and know how it feels. Pathetic
September 27, 2025
Unprompted review
Reply from Casinolab
Dear Customer,
Thank you for your feedback. We take your concerns seriously and want to assist. Please reach out to our support team at support@casinolab.com so we can address your account closure request and any other issues.
Best regards,
The CasinoLab Team
I routinely receive promo codes via…
I routinely receive promo codes via email, and honestly, it’s so small of a thing, but it feels really nice. It helps keep the experience fresh, and gives me a little extra incentive. Makes me feel appreciated as a player, and who doesn't enjoy trying out something new every time they log in?
September 18, 2025
Unprompted review
Reply from Casinolab
Dear Eric,
Thank you for sharing this! We're so glad to hear that you appreciate the promo codes you receive via email. It's our goal to make every log-in feel fresh and to show our appreciation for your loyalty. We agree that trying out something new is a great way to make the experience more enjoyable!
Best Regards,
The CasinoLab Team
I couldn't believe how quickly I had…
I couldn't believe how quickly I had verification. I uploaded my documents and roughly one hour later, it was all confirmed - no fuss or stress and it was simple and easy to complete. No kidding, I felt great about the speediness and it gives you the feeling that the site is super professional and trustworthy.
September 12, 2025
Unprompted review
Reply from Casinolab
Dear Alexis,
That's fantastic to hear, thank you so much for sharing!
We work hard to make verification super fast and simple, even on a Saturday night. Hearing that our speed makes you feel the site is professional and trustworthy is the best compliment we can possibly get. We really appreciate it!
Best Regards,
The CasinoLab Team
Tried some of the new slots and it felt…
Tried some of the new slots and it felt solid, really no funny business. One spin stuck for a second but it sorted itself out and I got a bonus win too. Overall, fun and solid enough to keep me playing.
August 28, 2025
Unprompted review
Reply from Casinolab
Dear Matthew,
Excellent feedback, thank you so much for sharing!
We're thrilled to hear the new slots feel solid and fun for you. It's awesome that a small glitch even corrected itself with a bonus win! Knowing you're enjoying it enough to keep playing is the best compliment we could get.
Best Regards,
The CasinoLab Team
Emailed and dont reply
Emailed and dont reply, and takes your money no winning
September 9, 2025
Unprompted review
Reply from Casinolab
Dear Sapan,
We’re sorry to hear about your experience and understand how concerning this must feel.
To ensure your situation is reviewed properly, we kindly ask that you contact us again at support@Casinolab.com. Our team will prioritize your request and assist you as quickly as possible.
Kind regards,
The CasinoLab.com Team
They're sending some messed-up spam to…
They're sending some messed-up spam to my inbox, leave me alone and stop sending me weird messages. I don't even use your website and I've never been on it.
September 6, 2025
Unprompted review
Reply from Casinolab
Dear Krystian,
Thank you for taking the time to share your experience. We’re sorry to hear that it didn’t meet your expectations, and we would appreciate the opportunity to make things right.
If you feel you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat, available 24/7. Please provide any details you think may be helpful so we can assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
The CasinoLab.com team
Shocking site hard to withdraw poor…
Shocking site hard to withdraw poor service this site should be shut down immediately
August 23, 2025
Unprompted review
Reply from Casinolab
Dear Customer,
Thank you for your valuable feedback. We appreciate you taking the time to express your concerns regarding your recent experience.
We apologize for the wait, but we would like to point out that the timing necessary for processing withdrawal requests are indicative and sometimes they may be subject to delays in relation to the amount of the requests active and to further different circumstances.
We hope that your future experiences with us will be significantly more positive.
Just to follow on my previous post with…
Just to follow on my previous post with casino lab . I did receive the payment of 2 withdrawals after 19 days . Thank u casinolab, I hope with future withdrawals u are much faster .
August 7, 2025
Unprompted review
Reply from Casinolab
Hi Nader,
Thank you for the update — we truly appreciate your patience. We're sorry for the delay you experienced and are glad to hear the withdrawals have now been received.
We’re working hard to ensure future withdrawals are processed much faster. If you need any help, we’re here for you!
Best regards,
The CasinoLab Team
AVOID AT ALL COST
Be very very careful with this Casino they are organised gang illegitimate Casino they pray on vulnerable people and steal from them. They won’t close your account even if you ask 100 times and today I’ve made a withdrawal of £700 with no reason it was canceled the excuse given is that technical issue they want to TEMPT YOU to gamble again until you lose everything. They just won’t give you any withdrawal at all. very very dangerous. . AVOID AT ALL COST the blocked life chat so u can not chat with them
August 15, 2025
Unprompted review
Reply from Casinolab
Hello Christos,
we're sorry to hear about your negative experience. Please be assured that we take responsible gaming and customer security very seriously.
To review your case and assist you directly, please contact our support team at support@casinolab.com with your account details so we can resolve this as quickly as possible.
Best regards,
The CasinoLab Team
Stay away they refuse to pay out giving…
Stay away they refuse to pay out giving excuses
August 5, 2025
Unprompted review
Reply from Casinolab
Dear MR J KIRBY,
We apologize for the delay with your withdrawal and understand your frustration. Please contact support@casinolab.com your account details and withdrawal reference so we can prioritize and resolve the issue.
Best regards,
The CasinoLab Team
The games are good but unfortunately…
The games are good but unfortunately withdrawal process is extremely exhausting as it takes far too long.
They say it takes between 3-5 working days but I’ve been waiting for more than 3 weeks. Everyday I have been sending them emails and it’s the same generic response every time. They just prove to not value their customers, they just want you to cancel your withdrawals and re gamble your money to then lose it all.
Would definitely not recommend opening an account with them.
July 19, 2025
Unprompted review
Reply from Casinolab
Dear Chloe,
We are thrilled to hear that you enjoyed our games! We apologize for the delay with your withdrawal and understand your frustration. Reviews are part of our security process, but they should not take long.
Please contact support@casinolab.com with your account details and withdrawal reference so we can prioritize and resolve the issue.
Best regards,
The CasinoLab Team
Scam
Lack of customer service. Ai response to any queries which don’t provide genuine answers.
July 24, 2025
Unprompted review
Reply from Casinolab
Dear Iain,
We're sorry to hear that your experience did not meet expectations. We strive to provide timely and helpful support to all users, and we are continuously working to improve our service.
If you have any unresolved concerns, please don’t hesitate to contact our support team at support@casinolab.com so we can assist you further.
Best regards,
The CasinoLab Team
Been playing for sometime now
Been playing for sometime now, keep having to go to live chat, they don't care if you have terminal health issues which I found out, never win big with them and they always say someone will be in touch...totally scam and false information
July 19, 2025
Unprompted review
Reply from Casinolab
Dear Leanne,
We’re sorry to hear about your experience and understand that you’re feeling frustrated. Please be assured that we take all feedback seriously and aim to treat every player with respect and fairness. If there are any outstanding concerns, we encourage you to contact our support team at support@casinolab.com so we can assist you further.
Kind regards,
The CasinoLab Team
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