13 hours ago New For a compulsive gambler this site takes the michael. I won over £800, could only withdraw 500 so had 300 left in account ended up giving them that back while waiting for my 500 to... See more
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Review summary
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my withdrawal of £3000 was reversed & im now going round in circles trying to get my winnings. its taken 2 weeks so far! still no payment from them Customer services as asked repeatedly for bank stat... See more
Company replied
Once again I am waiting for my withdrawels. I won't do as zi did last time and cancek the withdrawel. Casinolab is a good site but poor withdrawel process and leaving the money where you can cance... See more
Company replied
My experience started well with casinolab at the beginning and I had no issues and actually liked playing there . I had few withdrawals processed and no issues at the beginning. However my last 2 with... See more
Company replied
Company details
Written by the company
You’ve just stumbled upon a casino that’s uncommon in the casino world. Welcome to Casino Lab, an online casino offering various sized glass flasks to mix together your very own potions and elixirs, to create your very personal entertainment recipe. This casino offers a gaming experience that cannot be found elsewhere because nobody has the secret recipe.
Contact info
Water Street, XBX 1301, Ta' Xbiex, Costa Rica
- casinolab.com
2.3
Poor
583 reviews
Replied to 99% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scamers and you cant no unsubscribe…
Scamers and you cant no unsubscribe becouse is hundreds fake webs.
Avoid avoid
July 17, 2025
Unprompted review
Reply from Casinolab
Dear Maciej,
We’re sorry to hear about your experience. Please be assured that we take user concerns seriously and are committed to providing a safe and transparent service. If you're receiving unwanted messages or encountering issues, we strongly encourage you to contact our official support team at support@casinolab.com so we can assist you directly.
Your feedback is appreciated and helps us improve.
Kind regards,
The CasinoLab Team
I have nothing to say good about this shit casino this …
I have nothing to say good about this casino. They constantly lie about the status of your withdrawal. All they want you to do is cancel your withdrawal. Waiting weeks and weeks for my money, just stressss, please beleive in all the bad reviews, because they are all correct, and stay away from them 😡😡😡
Update still waiting, we are now on the 17!07/25 and still. I am getting the same exscuses that there has been a delay with payment due to lots of withdrawals at the same time.
Update 19th july 2025
Still haven't received my two withdrawal. Still same exscuses that my payments are delayed you to lots of withdrawal at the same time, same exscuses everyday, i will update when o receive them (if that ever happens)
Update 24/7
Still haven't recevied my withdrawal of £500 and £500, still saying the same exscuses, they must have escalated it 7 times to this so called finance department. All this casinolab does is cause stress to its players, which turns out from having fun to being a NIGHTMARE
Update 28/07 /25
Still waiting for my money, apparently i am on the last review (just a different exscuse now) i want give up untill i have received my withdrawal! Fingers crossed its soon, not gonna hold my breath 🙄
UPDATE 01/08/2025
I have received one of my transaction, why they couldn't have given me both at the same time! Now just trying to get the last one, which is proving to be as hard as getting the one before , i have been waiting over 3 weeks and still getting the same generic answer.
UPDATED : received all withdrawal, it was hard going but got there in the end, now asked for them to close my account!!!!
July 14, 2025
Unprompted review
Reply from Casinolab
Dear Tracy,
Thank you for taking the time to share your experience. We understand the frustration caused by delays and appreciate your patience throughout the process. Please know that we are committed to processing all withdrawals as efficiently as possible, even during periods of high demand.
We’re glad to hear that the issue has now been resolved, and we respect your decision regarding your account. Your feedback has been noted and will be shared with the relevant teams as we continue working to improve the overall player experience. If you still have any concerns or questions, feel free to reach out to us at support@casinolab.com
Kind regards,
The CasinoLab Team
If there ıs 0 star I would select 0…
If there ıs 0 star I would select 0 star please fo not waste your money with this shit sure please
July 10, 2025
Unprompted review
Reply from Casinolab
Dear Mehmet,
We're sorry to hear about your concerns.
Your feedback is valuable, and we’ll pass it along to our development team as we continue enhancing the user experience. If you have specific suggestions or require assistance, feel free to contact us at support@casinolab.com
We appreciate your input and look forward to providing you with a better experience.
Best regards,
The CasinoLab Team
Like mentioned in other reviews
Like mentioned in other reviews, daily €500 withdrawal limit. 3 withdrawals max. Takes weeks before they proces the withdrawals. Avoid.
June 22, 2025
Unprompted review
Reply from Casinolab
Dear Client,
Thank you for your feedback. We understand your concerns and are continuously working to improve our processes. If you need assistance with a specific case, our support team is here to help. Feel free to contact us at support@casinolab.com
Best regards,
The CasinoLab Team
Please don’t use this site there is no…
Please don’t use this site there is no customer support and you never get a bonus it’s shocking
June 20, 2025
Unprompted review
Reply from Casinolab
Dear Danny,
Thank you for bringing this to our attention. We understand your frustration and want to assist you as quickly as possible. Please contact our support team at support@casinolab.com with your transaction details and any attachments for a thorough investigation. We apologize for the inconvenience and appreciate your patience.
Best regards,
The CasinoLab Team
I am giving one star because I want to…
I am giving one star because I want to write the review. This is a scam casino guys. I did my research and these guys are vultures. I won £20000 and these guys couldn’t believe it.
They first delayed my withdrawal and then Blocked my withdrawal as well.
They just want people to put in money and they can’t pay because this is a very small casino and they don’t expect anyone to win. Even after Dozens of emails nothing is resolved and I still have £10000 in my account which I can’t withdraw.
I highly doubt they have legit support staff.
Don’t fall in their trap, they have 1 star rating for a reason.
I wish I could upload my screenshot of the homepage but there is no option
June 14, 2025
Unprompted review
Reply from Casinolab
Dear Sharma,
Thank you for your review. We’re sorry to hear about your experience. Please note that all withdrawals are subject to verification and standard procedures as outlined in our terms. We take such concerns seriously and encourage you to contact our support team at support@casinolab.com with your case reference so we can assist you further.
Best regards,
The CasinoLab Team
They've really let me down
I've been such a fan of this casino for such a long time and have played with their sister sites and never had an issue withdrawing funds. Yes it takes a long time, but usually you do get your money. This time though, 9 days and still no sign of funds. Absolutely gutted, they don't realise the stress and anxiety it causes. I was always a big fan but finding it hard to believe I'm ever going to get my money
June 2, 2025
Unprompted review
Reply from Casinolab
Dear Abigail,
We’re truly sorry to hear about your recent experience - especially after being such a loyal player. We completely understand the stress and frustration caused by delayed withdrawals, and this is certainly not the level of service we strive to provide.
Please reach out to our support team through support@casinolab.com with your username and withdrawal details so we can urgently investigate and prioritize your case. We truly value your continued support and want to make this right.
Thank you for your patience,
Best regards,
The CasinoLab Team
Reply from Casinolab
Dear Linda,
We’re sorry to hear you feel this way. We take all feedback seriously and are committed to providing a fair and secure experience. If you’ve encountered any specific issues, please reach out to our support team through support@casinolab.com so we can look into it and assist you directly.
Best regards,
The CasinoLab Team
Sorry but they are really good at…
Sorry but they are really good at paying out I don't have a problem with them love the games and they are always there for you
June 10, 2025
Unprompted review
Reply from Casinolab
Dear Danny,
Thank you so much for your feedback, we really appreciate it.
We hope to see you soon in our website, having fun.
Best regards,
CasinoLab Team
Go else where bad casino
Take ur money elsewhere and run this casino is no good
May 28, 2025
Unprompted review
Reply from Casinolab
Dear Marko,
Thank you for your feedback. We’re sorry to hear about your experience and encourage you to contact our support team through support@casinolab.com so we can better understand the issue and assist you further.
Best regards,
CasinoLab Team
I requested£1,300 on 15/05/2025 and I haven’t received it.
I requested£1,300 on the 15th May 2025, it’s now the 27th May 2025. I have not recieved my money into my account. They said it’s been sent on their side & GumblePay is the payment provider, shouldn’t my bank be? As I requested it through my Visa card? They keep saying they’ve escalated it to the financial department and that they will email me. It’s nearing on 2 weeks and I haven’t received the money. My bank says there as been no attempts of money going into my account. This is shocking, unfair & wrong. I’ve emailed them, I’ve had emails saying I need to be patient. I’ve been patient for nearly 2 weeks.
May 15, 2025
Unprompted review
Reply from Casinolab
Dear Customer,
Thank you for bringing this to our attention. We understand your concerns and recommend reaching out to our support team directly through support@casinolab.com for a thorough review of your case. They are best placed to provide updates and work with the payment provider to resolve any delays.
Best regards,
CasinoLab Team
Only rating 1 star as it is impossible…
Only rating 1 star as it is impossible to rate lower. Take your money freely, even let you win funds into your account but God forbid you try to withdraw them! They will continually tell you that your service provider is cancelling the withdrawl and not send you any of your winnings. I have been aware of this company and constantly arguing with them for my winnings for over 3 months and inside that time they have changed their name 3 times and changed the bank they use several times, they have head offices in Malta and SHOULD be covered by the Malta gambling commission BUT all information I could find suggests they lost their license! Good luck getting any of your money back of these scamming bastards!
May 26, 2025
Unprompted review
Reply from Casinolab
Dear Karl,
Thank you for your feedback. We take all concerns seriously and are committed to transparency and compliance with regulatory standards. If you have ongoing issues with withdrawals, please reach out to our support team directly through support@casinolab.com so we can review your case and assist you accordingly.
Best regards,
CasinoLab Team
casinolab1 does NOT want to verify accounts with money
I would like to describe how casinolab1 works when you have funds available so that future players can take this into account before depositing money. Everything was going well until they made you verify your account. The process started on February 28th and is currently, as of May 23rd, with everything requested being delivered, it is NOT verified. They do their best to make the process endless so you can't get your money back, and they always have something else to request. Bank statements detailing transactions and not specifying a timeframe so they can push you back and make the process longer. That's my experience to date. 3 months of verification and it continues, all so you can't withdraw your money.
I could give many more details, but I'm still waiting. Anyway, the day they solve the verification I'll say it.
May 23, 2025
Unprompted review
Reply from Casinolab
Dear Pablo,
Thank you for sharing your experience. We understand that verification processes can sometimes feel lengthy, and we appreciate your patience. These steps are in place to ensure the security and compliance of all accounts. Please continue working with our support team through support@casinolab.com who are committed to resolving your verification as quickly as possible.
Best regards,
CasinoLab Team
If I could give no stars I would
If I could give no stars I would
stay away from this website. I have lost every single time I've played. It's very unfair and they don't like paying out
I've been asking them to close my.acxount since.March, it's now May and I have to acquire an app in order to prohibit me from.accessing their Web site
STAY AWAY FROM.CASINO LAB
May 20, 2025
Unprompted review
Reply from Casinolab
Dear Customer,
Thank you for your feedback. We're sorry to hear about your experience. We take responsible gaming seriously and aim to process all account closure requests promptly. Please reach out to our support team through support@casinolab.com with your account details so we can ensure this is properly addressed.
Best Regards,
CasinoLab Team
I was playing speed roulette
I was playing speed roulette. I had my bet on the ball landed in number 22, a winning number. Then it showed after that it landed in number 19 a losing number. It was a total scam. This happened three times. One of the times it cost me £2160, I reported it. This was on Monday. Still nothing back at all.
May 12, 2025
Unprompted review
Reply from Casinolab
Dear Lui,
Thank you for your review. We understand how concerning this must be and take such reports seriously. All live games are operated under strict regulatory oversight. Please follow up with our support team through support@casinolab.com using your case reference so we can investigate this further for you.
Best regards,
CasinoLab Team
Reply from Casinolab
Dear Luca,
Thank you for your feedback. We’re sorry to hear about your experience. Our support team is available to assist with any issues through support@casinolab.com
Please don’t hesitate to reach out if you need help.
Best regards,
CasinoLab Team
Can someone help me I’ve requested…
Can someone help me I’ve requested withdrawal nothings changed it’s £800 gbp they said they would speed it up but they haven’t
May 8, 2025
Unprompted review
Reply from Casinolab
Dear Ryan,
Thank you for reaching out. We understand your concern and apologize for the delay. Please contact our support team through support@casinolab.com with your account details or reference number so we can look into your withdrawal request and assist you as quickly as possible.
Best regards,
CasinoLab Team
I went to deposit 25 and they took the…
I went to deposit 25 and they took the money out my bank and hasn’t credited to me and the live chat don’t even work
April 25, 2025
Unprompted review
Reply from Casinolab
Dear Josh,
Thank you for bringing this to our attention. We're sorry to hear about the issue with your deposit and understand how concerning it is when funds are deducted but not credited to your account.
This type of issue is usually linked to a delay in payment confirmation, and we’d like to investigate it for you as soon as possible. Please contact us at support@casinolab.com with your registered email, and any details about the transaction (such as date, time, and method used), so we can assist you further.
We’re also looking into the live chat issue and appreciate your patience.
Kind regards,
CasinoLab Team
Never had a problem
I know everyones experience is different but I can honestly say I've never had any problems with casino lab, I would wish the withdrawals were quicker but now I'm a VIP level 4 I get my withdrawals the following day, I have withdrawn small amounts and very decent amounts and has always been in my account by the next day, so my experience with them is 5 star, I really enjoy this site and the games on offer, So thankyou Casino lab for giving me no problems so far
April 22, 2025
Unprompted review
Reply from Casinolab
Dear Lisa,
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a smooth experience with us and that you’re enjoying the games and fast withdrawals.
It’s always great to see long-time players having a positive journey, and we truly appreciate your loyalty and support.
Kind regards,
CasinoLab Team
I have withdrawn twice in the past
I have withdrawn twice in the past , once in jan and then again in February. Both times my withdrawals were paid out the next day. However this time they just never paid out and kept making excuses up saying there is delays.
Avoid!!!!! They won't pay out !!!
April 8, 2025
Unprompted review
Reply from Casinolab
Dear Rachel,
We sincerely apologize for the inconvenience you've experienced with your recent withdrawal. We understand how frustrating it must be to encounter delays, especially after previous successful transactions.
Please know that we take your concerns seriously. To assist you further and resolve this matter promptly, we kindly ask you to contact our support team at support@casinolab.com. They are available to address your concerns and work towards a resolution.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Best regards,
The CasinoLab Team
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