Casino Rewards Reviews 934

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, citing issues with withdrawals, suspended loyalty points, and difficulties with account access. Customers also frequently reported problems with the products, noting concerns about game fairness and difficulties with bonus redemption and payout processes. The customer service was also a major source of frustration, with many describing it as unhelpful, robotic, and unresponsive. Additionally, the pricing was often criticized, with users feeling that they had to deposit more money to receive rewards. However, some customers also noted that payments were timely and accurate, and they appreciated the free spins and VIP points offered. A few other people also felt that the customer service team was professional, loyal, and always ready to help with quick answers.

What people talk about most

Payment

Customers expressed significant dissatisfaction with payment processes. Many reported issues with delayed... See more

Product

Clients share negative opinions on product, particularly regarding game fairness and payouts. Many reviewers... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report being redirected between... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express strong dissatisfaction, calling... See more

Price

Users describe negative interactions with price, frequently reporting that the company is focused on money... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Followung my review I would now like to make a further comment regarding prpmotions. I am not a big gambler $20 a time hoping for a few wins regardless of how much also collecting free spins or free s... See more

Company replied

Rated 2 out of 5 stars

About a year ago casino rewards was one of the best best casino available in canada but at the moment the casino seems to be completely run by bots which offer little to no customer service should is... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Call Center
  3. e-Commerce Service
  4. Promotional Item Store

Written by the company

Casino Rewards is one of the longest serving and most trusted online casino groups available, serving millions of players around the world. Learn more about Casino Rewards Loyalty Program - Home to the Biggest Winners!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

934 reviews

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Rated 1 out of 5 stars

Holy christ they cheT rig steal lie!!!

Holy christ they cheT rig steal lie!!!! Blackjack dealer got natural blackjack 39 39 39 39 39 39 THIRTY NINE times in a row AFTER I WROTE A NEGATIVE REVIEW SO THESE MUTHE FLUCKERS RETALIATED AND CAN RIG THE GAMES AT WHIM !!!!! Stay far away

May 20, 2025
Unprompted review
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Reply from Casino Rewards

The reviews you write will not have any impact on the casino games outcomes.

Rated 1 out of 5 stars

You won't anything.

You won't win anything.

May 26, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your review. We have countless winners every day.

A.L. won $1 million this week amassing big wins on Sweet Bonanza 1000!

We would love to see you win one day and add your initials to the list: https://www.casinorewards.com/en/winners/winners-stories/

Rated 1 out of 5 stars

Whoever thought this casino doesn’t…

Whoever thought this casino doesn’t control your gaming… think again. No matter what they tell you, it’s all lies. When you opt in in a bonus it automically shrinks your RTP. This is not the same Casino rewards of few years ago. Beware! It’s rigged

May 13, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your input. We're sorry to hear about your concerns and the disappointment you've experienced with our casino. We want to assure you that integrity and fairness are foundational to our operations. Our games and their outcomes, including those involving bonuses, are governed by RNG to ensure fairness and randomness in every play.

If you have specific instances or further details you believe indicate an issue, we encourage you to reach out. While we can't address account-specific concerns here, we invite you to contact our friendly 24/7 support team for assistance. They are best suited to help with all casino related queries. You can get into contact here:
support@crhelpdesk.com

Rated 5 out of 5 stars

Received my payouts on two casino…

Received my payouts on two casino rewards sites.zodiac an yukon gold .was no issues what so ever..as long as I read the rule before taking the promotion.i had no issues what so ever..

January 14, 2025
Unprompted review
Rated 1 out of 5 stars

I’d give them 0 stars if I could

I’d give them 0 stars if I could, straight up rigged games and play. Is it possible to win? once in a blue moon. Is it likely? Not very often. Play long enough and you will see weird stuff like slots not acting normal. Weird glitchy refresh just sometimes happens for no reason. And once in awhile it will refresh and let you win a pre determined amount but only up to that amount and not above it. Super suspicious behaviour for supposedly random and legit games. Oh and to top it all off the organization is based out of an island somewhere. If you dig you can find it. Haha nothing to see here!

May 1, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your review. We want to assure you that there is no game manipulation whatsoever within our casino. We pride ourselves on a fair gaming environment with outcomes determined by chance.
While wins can vary, we can understand that it is disheartening when your luck has run dry. Our Highest Win Rate Guarantee ensures players benefit from the best possible return-to-player odds, enhancing your chances over time. While wins aren't always guaranteed, playing with higher RTP settings can increase your potential for big wins.
Should you experience any technical issues we assure you that the best thing to do is reach out to our friendly 24/7 support for assistance. You can reach them here:
support@crhelpdesk.com

Rated 5 out of 5 stars

I played a lot this week and lost…it…

I played a lot this week and lost…it was still very fun as I hit some big wins along the way. Opened up my email the next day from their loyalty support member Alexander. Without asking, gave me 100 dollar chip and 20 free spins with a 20% match bonus on a deposit. He said thank you for playing, here’s a gift on us and come back to ask for anything. So…I did😂 I asked for 5 free spins on a new release game to see what it was like. Maria then gave me 20 free spins and a 40 dollar chip. Later, Alexander gave me 20 more spins. Mackenzie too. I don’t always win, but I treat them with respect and am always thankful and they return that with so much in gifts. Not to mention the 100s of dollars I get from the rewards program in chips, vip points and free spins. I cannot say enough about how generous their staff are. They don’t always say they can accommodate with spins or chips but always, at the very least, give me a better match bonus than the other one that was available. They are always really chatty too and tend to remember the conversations when you come back to talk again. I play at villento. Seriously, the best customer service I have ever experienced in any situation in my life. Not just because of the gifts. They’re just good at what they do. Couldn’t be happier! Don’t look at losing as a bad experience if that happens, you used the money for entertainment. And if you win…even better. If I could give 10 stars I would. Best online casino there is, bar none.

April 23, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for kind and thoughtful review. We will certainly pass your encouraging words on to our staff. This type of positive feedback is precisely what motivates them to deliver the best service possible. We wish you the best of luck at the casino!

Rated 1 out of 5 stars

I used to play alot on their various…

I used to play alot on their various casinos but as of late it's become impossible to win, they make it difficult to withdraw and send promotions meant for new players only then encourage you to create multiple accounts wich are not supposed to be allowed thereby putting any winnings in default. Scummy operations.

April 25, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for sharing your concerns. Experiencing a downturn at the casino can happen to anyone, but winning is far from impossible. We celebrate numerous big winners daily, and with our Highest Win Rate Guarantee, your chances of higher payouts are greater here than at any other casino. For more details, please visit: https://www.casinorewards.com/en/highest-win-rate-guarantee

We aim to make withdrawals quick and straightforward. If you're encountering any issues in accessing your winnings, our support team is eager to assist at support@crhelpdesk.com.

The promotions we send directly to you are customized for your gaming experience. If you are receiving emails not from us but promoting our casino, this will be from third parties who don't have the ability to cross reference if you are an existing player or not.

Should you have any questions or concerns, our friendly staff is on hand to provide clarity and inform you about the best current offers available to you.

Rated 4 out of 5 stars

Free bonus please 5stars

April 11, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. At Casino Rewards, we strive to provide the best bonuses and offers available! Be sure to check out all the great options we have for great players such as yourself, including Rewards from Rewards Riches! Be sure to log in, claim your rewards and take full advantage of our Highest Win Rate Guarantee!

Please also feel free to visit https://www.casinorewards.com/en/highest-win-rate-guarantee to find out more about the unparalleled gaming experiences

Rated 4 out of 5 stars

Not very good

Not very good

April 8, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for sharing your thoughts. We're always looking for ways to improve, and your feedback is invaluable in helping us do that. If you have any specific questions or queries, feel free to reach out to our 24/7 support team:
support@crhelpdesk.com

Rated 1 out of 5 stars

I’ve put up a review already on this…

I’ve put up a review already on this scam casino site, they were suppose to contact me to try and resolve the issue, that never happened. I only want my money back from there fake advertising on zodiac casino. I’m going to give them another couple of days to send back my money, if not i will be seeking legal action. Enough is Enough.

April 2, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback, a casino representative will reach out to you via email shortly. If you want to contact our friendly 24/7 support instead, here is their email address: support@crhelpdesk.com

Rated 1 out of 5 stars

Site is definitely rigged

Site is definitely rigged. Support is absolutely useless and condescending. Even if you manage to record and report any issue with games or anything to do with the reward riches. The only advice or help of any kind is to deposit more and more. So I've stopped depositing all together. This is my #1 most hated site. I'm sure with all the bad reviews a class action lawsuit might get them to think about making some changes to justify all the people who have been ripped off.

March 31, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. The experience you have shared does not correspond to how our casino operates. No manipulation is done on games and the outcome is only determined at time of placing the bet.
We strive to offer helpful and respectful support to address any concerns you may have. If you have specific issues or need further assistance, please contact our friendly 24/7 support team.

Rated 1 out of 5 stars

Probably the worst fraudulent gaming on…

Probably the worst fraudulent gaming on any site
If you increase your bet the odds go even further in the toilet
Payouts take forever
No customer support
Crappy bonuses
Probably in the top five worst sites EVER

March 26, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. At Casino Rewards, we are committed to providing a fair and enjoyable gaming experience for all our players. We ensure that all games are based on fair play and random outcomes, providing equal chances for all players. While wins can vary, many of our players enjoy the excitement and potential rewards our games offer. Our Highest Win Rate Guarantee ensures players benefit from the best possible return-to-player odds, enhancing your chances over time. While wins aren't always guaranteed, playing with higher RTP it can increase your potential for big wins. If you have specific concerns or need assistance, please reach out to our friendly support team here:
support@crhelpdesk.com

Rated 2 out of 5 stars

they are crooked as hell

they are crooked as hell, I keep losing my daily streak, Even if I have deposited money they still say I need to deposit money or I will lose my streak, If you contact support they pretend they don't understand you lmao. to much greed in these sites

March 28, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for taking the time to leave a review. Rewards Riches aims to enhance your gameplay experience by providing an additional system to provide bonuses. While there is an aspect of eligibility, remaining active through deposits and gameplay within the casino will pave the way for greater rewards! Be sure to check in regularly to make the most of Rewards Riches.
If you have any specific questions around this, please contact our friendly support team for more details:
support@crhelpdesk.com

Rated 1 out of 5 stars

Rewards riches is such a scam…

Rewards riches is such a scam pay to play to get outright screwed and anytime u ask for assistance they can only say deposit more . Since I've been playing mainly this site only it's been nothing but b.s LiveChat literally gives nothing but a run around asking un-needed questions or AI just hates me.

March 21, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your review. Rewards Riches offers you the opportunity to get all sorts of prizes to enhance your casino experience. One thing to keep in mind is that the higher your level is, the better and more frequent the Rewards. Be sure to remain active and achieve the highest level possible to make the most of Gold Surge!

We understand the importance of effective support and are committed to constantly improving our LiveChat service. If you have specific concerns, please reach out to our friendly support team for assistance. Here is their email address if you wish to contact them:
support@crhelpdesk.com

Rated 1 out of 5 stars

Rewards riches is such a scam pay to…

If ii hear eligibility requirements again I'm gonna blow

Can we agree that if I was able to get to level 4 ji was meeting eligibility requirements and after I continued the Same level of deposits and gameplay please explain to me how I go to 0 instantly by making a deposit, and 24 hour tjmer and then back to level 3 with another couple deposits and back with 2 hours left on my gold surge get 24 hour timer and yet on leader board shows me at level 3 until I come back from chat with agent that couldn't grasp a thing and return to find I'm zero again x one answer could be your changing them as your faq sheet gives u power to screw over anyone
And for the 15 th time please j need to know what city or jurisdiction your gaming license is from thanks

ewards riches is such a scam pay to play to get outright screwed and anytime u ask for assistance they can only say deposit more . But today I got outright screwed and they can't do a thing but yet I'm transferred to 3 people with no results.

The ai must hate me I spent 2 grand over 2 weeks 48 deposits lots of play time climbed to level 4 on rewards and on day 23 streak with next day my 24 hrs gold surge . Well then this happens I go to mAke a deposit then poof I go from level 4 to level 0 and a 24 hour timer on the reward box which never has a 24 hour timer because it would mean your streak is over and doesn't give you any chance to maintain streak and how cani drop 4 levels instantly it's a la mine that blew up everything And no one can or wknf do anything. I recommend DOGE has a look around

Thanks for your response and consistency and lack of providing any answers what so ever and suggesting your help desk which will Waste more time and I don't have a lot of that left with stage 4 malignant melanoma . For me its principal and a little OCD , you say it will be helped but that's not true I've recorded every live chat and they don't help and won't answer questions
You say refer to faq page I have and the part of truth was where you can screw anyone and make it up as you go.

So I went old level 4 to 0 back to 3 to locked out and to have to buy a reward. It's not a money thing although that would be a bonus it's so u can fall asleep , I might have cashed out 1500 in 20000

You might want to be able to answer questions at your help desk as the only difference is the length ofbrespomses chatbot says doesn't understand

This is a garbage platform of a casino I complain that I being forced to buy reward when I'm level 3 on the board next my level is gone they are corrupt

March 24, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback and for being a committed valued player. In Rewards Riches, each level is designed to offer unique benefits and enhance your gaming experience. While there is an aspect of eligibility in Rewards Riches, being active within the casino will bring you the best Rewards. For more information please refer to the FAQ on your casino page or you can reach out to our friendly support team for more details. Here is their email address if you would like to reach out:
support@crhelpdesk.com

Rated 1 out of 5 stars

Scam

This is the biggest most crooked fraudulent casino ever. I've played this garbage for a long time and never have I been ripped off and scammed out of my vip points. 3 years. But not one person could give me a reason. I earned those points with my deposits and play. Only once have I won enough to make a withdraw. Years ago. What a crooked fraudulent bunch of schmucks. Don't waste your time.

March 22, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. Our support team is ready and willing to assist with any questions related to your account. Don't hesitate to contact them at support@crhelpdesk.com for help.

Rated 1 out of 5 stars

no semblance of honesty anywhere

There is absolutely nothing random here. case in point- blackjack with the best house odds available. dealer won 28 hands in a row! 28! 28 in a row! how the heck for real??? dealer also got 16 blackjacks in that 28 win streak!!!!! wtf is this seriously this is all you need to read. this place is stay away. Beyond any doubt they either paying off regulatorsduring so called independent audits, the micrgaming software developers getting kickbacks or casino rewards is straight up able to change the source codes at whim..
Maybe all fu k n three! Those gane results i mentioned should NEVER happen anywhere legitimate. U know it's rigged

March 19, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. We understand the importance of trust and fairness in gaming, and we assure you our games are not manipulated; outcomes are determined when bets are placed. Our Highest Win Rate Guarantee ensures that players enjoy the best possible return-to-player odds. This commitment means you can expect a higher theoretical return on your wagers and win big!

We don’t have access to the specific details of your account to address your experience directly, but we encourage you to reach out to our support team with your session number. They are available 24/7 and can provide personalized assistance and gaming tips. Please contact them at support@crhelpdesk.com

Rated 1 out of 5 stars

casino rewards is thee worst yet

All this casino does is take,take,take. Absolute worst casino out there. Highest win rate my a$$.. more like the highest loss rate.....

Agreed worst customer service. That new bot this is ridiculous. If I were new too casino rewards I would listen to the people. This place is a joke. Walk away while you still have some money left...

March 20, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your review and for sharing your experience.
We’re truly sorry to hear that you’re feeling this way, and we completely understand how frustrating it can be when things don’t go as hoped during gameplay.

The Highest Win Rate Guarantee you mention is our commitment to ensure all our players enjoy the best possible return-to-player odds. It’s our way of making sure your gaming experience is not only fair but also more rewarding. Whilst it's not guaranteed you will win, your odds of getting a big win is higher in the long-run at Casino Rewards.

That said, we understand that everyone experiences wins and losses differently, and we’re here to support our players however we can. If you’d like to speak further or need assistance with anything specific, please don’t hesitate to reach out to our friendly 24/7 support team.
They are trained to resolve all kinds of queries. You can email them here for any issues, as well as ask about the current hottest games to increase your chances of winning: support@crhelpdesk.com

Good luck!

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. This game site is a scam!!!!! Let's u win a bit then tries making you sink money cause you'll fill up the pots of gold or the piggies and it'll nvr win till you sink hundreds more. It's rugged big time!!

March 13, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. While luck may not have favored you recently, it can change at any moment. Our casinos are proud to offer some of the highest win rates, guaranteed!
We are committed to providing an exciting and rewarding experience for all our players. Many in our community enjoy the thrill of our games, and we invite you to explore more about our highest win rate guarantee at www.casinorewards.com/en/highest-win-rate-guarantee. Your input is valuable, and we are dedicated to enhancing the gaming experience for everyone.

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