Casino Rewards Reviews 934

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, citing issues with withdrawals, suspended loyalty points, and difficulties with account access. Customers also frequently reported problems with the products, noting concerns about game fairness and difficulties with bonus redemption and payout processes. The customer service was also a major source of frustration, with many describing it as unhelpful, robotic, and unresponsive. Additionally, the pricing was often criticized, with users feeling that they had to deposit more money to receive rewards. However, some customers also noted that payments were timely and accurate, and they appreciated the free spins and VIP points offered. A few other people also felt that the customer service team was professional, loyal, and always ready to help with quick answers.

What people talk about most

Payment

Customers expressed significant dissatisfaction with payment processes. Many reported issues with delayed... See more

Product

Clients share negative opinions on product, particularly regarding game fairness and payouts. Many reviewers... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report being redirected between... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express strong dissatisfaction, calling... See more

Price

Users describe negative interactions with price, frequently reporting that the company is focused on money... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Followung my review I would now like to make a further comment regarding prpmotions. I am not a big gambler $20 a time hoping for a few wins regardless of how much also collecting free spins or free s... See more

Company replied

Rated 2 out of 5 stars

About a year ago casino rewards was one of the best best casino available in canada but at the moment the casino seems to be completely run by bots which offer little to no customer service should is... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Call Center
  3. e-Commerce Service
  4. Promotional Item Store

Written by the company

Casino Rewards is one of the longest serving and most trusted online casino groups available, serving millions of players around the world. Learn more about Casino Rewards Loyalty Program - Home to the Biggest Winners!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

934 reviews

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Rated 5 out of 5 stars

Excellent casino rewards riches prize…

Excellent casino rewards riches prize and best games to play and also trustworthy to make deposits and withdrawals enjoyable games and even a one cent games to play when you are your last wich can get you back up enough to switch back to higher level games

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I have tried out almost all of their casino sites. I first started playing on Yukon gold. I was doing good. I had won a little bit. Then something changed and no matter how much money I dumped in it would give me literally nothing. I was getting bonuses that payed out $0. After I lost a few thousand dollars I deleted my account. Every other one of their casinos I have signed up for have only taken my money. I did win $875 on Luxury casino but I never withdrew it and just lost it back to them before deleting my account on there. They only have like 3 different games just reskinned over and over and if one of their games isn’t hitting bonuses or line pays then all their games are not hitting. They randomly turn the ability to win on and off daily and call it luck. They manipulate the games so you lose.

March 2, 2025
Unprompted review
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Reply from Casino Rewards

Thank you so much for your feedback. We hope we can only continue improving your experience with us and will continue working hard to provide more games to suit your taste.
Whilst you may not have been lucky recently, that can easily turn around. our casinos have in fact the highest win rates, guaranteed!
Please feel free to visit https://www.casinorewards.com/en/highest-win-rate-guarantee to find out more.

Rated 1 out of 5 stars

So after dep more than 100 dollars in…

So after dep more than 100 dollars in 10 hrs I get ripped off a promotion that didn't load then rewards say I have to deposit to keep streak. After making contact with support they said dep more. What the hell. If it let's me see screen shots below don't use this site I won't anymore.

February 27, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. A casino representative will reach out shortly to help you with your query.

Rated 1 out of 5 stars

after many times of putting in money i…

after many times of putting in money i finally win 70$ even by sending the right information they stagnate on sending the money, saying the proof of identity is not approved; when i sent hydro bill for adress proof and my assurance maladie for self identity, 13 emails later still not sending me the money, DO NOT TRUST THEM.

February 17, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. We were unable to identify your account in order to assist you, please respond to the Trust Pilot prompt so that we can locate your account and help you resolve your issue.

Rated 1 out of 5 stars

Why does it have to come to the point

Why does it have to come to the point, of having to write a negative review? Why can't I just play in peace without the nonsense? How much longer are your excuses Gina keep working? It's just not your luck day. I know how your feeling when luck's not on your side.oh we test our games frequently for fairness. the list goes on. Why can't I just play without being or feeling cheated? When I've played for over fifteen years, I think I would know how the same games pay, act and spin. I do catch if something has been modified for the casino's advantage. This is wrong. I've played for long enough, and been loyal enough to deserve fair gaming, without having to hear excuses. Unless you return the casino the way it used to be when it was fair, I will never recommend you to anyone.

February 13, 2025
Unprompted review
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Reply from Casino Rewards

Thanks for taking the time to share your thoughts. We pride ourselves on fairness, transparency, and customer satisfaction, consistently recognized as the most trusted casino. With a history of trusted service since 2000 and a commitment to the highest security standards, we ensure a fair gaming environment for all our players. Our multi-tiered loyalty program and the chance to win 'Time of Your Life' experiences and other amazing prizes are testament to our dedication to our players. For more information on our winners and their success stories, please visit https://www.casinorewards.com/en/winners/.

We also have the highest win rate out of all casinos which you can read more about here: https://www.casinorewards.com/en/highest-win-rate-guarantee

If you have any concerns or issues, we encourage you to reach out to our 24/7 support team directly: support@crhelpdesk.com

Rated 1 out of 5 stars

This truly gets very annoying.

This truly gets very annoying.. that I constantly keep hearing the chat representative telling me : all games are random :
This is not the case. At least not for me. When a player plays all the same games for a long amount of time.. then all off a sudden..for one year straight.. the games I play just decide to stop triggering bonuses, or free spins. They can tell me anything they like. I can say I'm the king of England.. but that doesn't mean it's true.
I know definitely that video games just can't modify themselves. They can't make significant changes on their own. When I have played the exact games for numerous years, then all of a sudden they are changed..and I can no longer trigger free spins for one year.. you can't claim it's just having " bad luck " sorry to inform..but luck does not operate in this manner. Bloody heck. Why can't I just have fair gaming? I am not asking for any hand outs.. just a lil fairness when I play. someone really has to look into this stuff. I would never complain unless I have been given a good reason.
Just please for God sales.. be fair. I really hate having to login and go straight to chat.. and beg and plead not to get cheated. So please put the casino back the way it used to be.. when it was exciting,fun and fair most of all.

February 9, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for sharing your thoughts. Please rest assured that our games are thoroughly tested and use industry-certified random number generators to ensure fairness. Every single game is regularly audited to meet the highest standards of fairness.

We wish you the best of luck on your next spin!

Rated 1 out of 5 stars

Casino Rewards are not to be thrusted

Do not go put cash in any casino rewards. You will not gain any money. They need to be shutdown for good. I put 50$ or more every week back from 2020 and they give nothing. 2 minutes at .50 cent and its done. Why do i still go there. Because i am dumb to thrust them. They did paid once before 2020. They are not to be thrusted. I am sick of casino rewards. Do not put foot there, you will lose

February 7, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for sharing your thoughts!
Our casino has had plenty of exciting wins, and we hope you’ll experience that victory yourself again in the near future.

Rated 1 out of 5 stars

Do not spend any money on casino…

Do not spend any money on casino reward..........so many issue on this casino...i have been accumulating vip point up to 315 000 point and i whent to exchange my point and they block it.....since i am unable to withdraw

They will never explain the reason for all this and will never unlock it....

Stay away from all there casino...

Has always you reply to this acting like you have no clue about all this......and ask me to contact your support but the same answer is getting back to me every time since you copy pqste all answer.....and nothing get fix......i have 369$in vip point and after 4 months i am still unavailable to play my money...that i pay for with total honnesty........shame on this casino

January 31, 2025
Unprompted review
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Reply from Casino Rewards


Thank you for sharing your experience.
It's important for us to address your concerns directly; however, without specific account details, it's challenging to provide a tailored response. We encourage you to reach out to our dedicated support team at support@crhelpdesk.com so they can look into your issue thoroughly.

Rated 1 out of 5 stars

I ONCE LOVED THEM TILL ..........

Casino Rewards once offered an exciting and rewarding experience that I genuinely enjoyed. The variety of games and promotions kept me engaged, and I felt valued as a customer. However, my enthusiasm quickly faded when I attempted to cash out my winnings.

The process turned into a nightmare. Despite following all the required steps, I faced countless delays and frustrating customer service interactions. It felt like a never-ending cycle of excuses, and ultimately, I was left feeling ripped off, having lost nearly $10,000.

What started as a fun experience has now become the worst experience I’ve ever had with an online casino. I can no longer recommend Casino Rewards; the thrill is overshadowed by the poor handling of withdrawals and lack of accountability.The process turned into a nightmare. Despite following all the required steps, I faced countless delays and frustrating customer service interactions. It felt like a never-ending cycle of excuses, and ultimately, I was left feeling ripped off, having lost nearly $10,000.

What started as a fun experience has now become the worst experience I’ve ever had with an online casino. I can no longer recommend Casino Rewards; the thrill is overshadowed by the poor handling of withdrawals and lack of accountability.

February 3, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for leaving a review about your frustration and disappointment with your recent withdrawal experience. Whilst we have hundreds of seamless withdrawals going out every day, our support team would be better suited to respond in regards to the exact scenario you seem to be experiencing. Please get in touch here: support@crhelpdesk.com

Rated 1 out of 5 stars

It is very sad that I can only say one…

It is very sad that I can only say one good thing about this casino. Variety of new games. That's it for good. There's no way at all I can have an unlucky day everyday. This is what I'm told everyday. For over one year I'm just unlucky? But the casino has lucky days everyday for over one year? NO WAY. I don't believe it for one second. For thee amount and variety of games there's just no way in heck that over a year everyday is my unlucky day. It just doesn't to someone even with the worse luck in the world. I'm honestly starting to think my gaming is being controlled. I wish they would stop telling me it's just my unlucky day and be fair with me. I just believe it is luck doing this.

January 23, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for taking the time to share your thoughts with us. I don't have access to your account so can only comment generally.
Our casino have the highest win rate out of any casino, and so if you haven't had the big win you have been hoping for, the chances are that your luck will shift one day.

We can't control the games nor control how you play, the outcome all comes down to your luck and strategy used.

However if you want to see what games our previous big winners have played on and read through their stories, please visit: https://www.casinorewards.com/en/winners/winners-stories/

Wishing you the best of luck at the casino and hope to hear of your success story soon!

Rated 1 out of 5 stars

It sure would be nice for me to win…

It sure would be nice for me to win more . All the money I waste would be nice to win . ..... After reading your reply I don't want to waste anymore of my money , no sense it is just a waste, don't win anyway .

January 21, 2025
Unprompted review
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Reply from Casino Rewards

We would love to see you win!

Here are a few tips on how to make the most of the casino:
1. Make sure you check your Rewards Riches page every day (by clicking the gift icon)- here you will find daily freebies and frequent Rewards.
2. Go on chat and ask for CHIP. This automated chat system will check for a bonus available to you instantly.
3. Feel like you're not anywhere close to hitting a jackpot? Maybe it's time to check some other games. Go to Games and then in the ForYou page, look out for the fire icon on games. These means these games are hot and you could be in it to win massive jackpots!
4. Why not check out what the actual Game-Winning experts have to say! You can get details of their gameplay and some tips here: https://www.casinorewards.com/en/winners/winners-stories/
All it takes is a bit of luck and with the Casino Rewards loyalty program we can help you get there. Looking forward to hearing of your success story soon. Good luck at the casino!

Rated 1 out of 5 stars

PLAY ELSEWHERE THIS CASINO SCAMS

This Casino wasn't bad years ago but last year till now horrible bonus horrible play thousands of dollars and nothing back! Feel so scammed they treat vip no different either Casino Rewards a joke too!

January 22, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. We highly recommend you to check your Casino Lobby page or use our Live Chat service for more fantastic offers you can claim on your account.

If you have any further questions, please do not hesitate to reach out to our customer service team: support@crhelpdesk.com

Rated 2 out of 5 stars

Impossible to have a clear answer when…

Impossible to have a clear answer when the time comes to make a withdrawal. I've already been waiting for a response for my $300 for more than 8 days. All I'm told is that I need to write an email to the risk management team because they need to verify some details. However, I was assured that all my documents were checked and approved. When it comes time make a deposit, however, it is approved in less than 2 seconds.

**Update** 2 days after my review here, I decided to write to customer service again. An agent took the time to check my file properly and assured me that my money would be transferred to my bank account by February 1st at the latest. To be continued..

** 4 or 5 days later, they send me my money ! **

January 18, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your review. I can see our payments team have worked towards resolving your issue and your withdrawal will be released in the next payment batch.

Good luck at the casino!

Rated 1 out of 5 stars

this casino reward is scam

this casino reward is scam , i have full record since day 1 .they will no reply and no reply on email and everything. they totally will no payout and company have no license and no even got office full detail

January 19, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your review. Our support reply to emails 24/7. please get in touch here: support@crhelpdesk.com

All our casinos are licensed, please visit the relevant casino site for the details.

Rated 1 out of 5 stars

I really wish so badly the casino…

I really wish so badly the casino rewards would start operating like they used to over two years ago. 2 years ago and before the casino was amazing. how use the thoroughly love playing in here it is just gone to the dogs. 🐕
I just wish there would be fair with their loyal players. They have all kinds of amazing games always putting brand new ones out which is good. but the problem is I feel like they're controlling the games for me and I have not had any fairness and over two years of play I just don't understand why and I wish you would go back to the way you were two years ago.

January 15, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for sharing your thoughts. Whilst we might constantly be releasing new games, rest assured they all meet our strict requirement of being the highest paying out games- this is a guarantee we promise to deliver, which you can read more about here: https://www.casinorewards.com/en/highest-win-rate-guarantee

Luck comes and goes, if you haven't had a decent win a while, chances are your next one is around the corner.
Wishing you the best of luck at Casino Rewards!

Rated 1 out of 5 stars

I have played these casinos for many…

I have played these casinos for many years, had wins had losses but I enjoy playing. In the past while I had a 6000.00 win then a 2500 win. Now they send me warnings I have a gambling problem lol. This is the second time they harrassed me about this. Time before they wanted to see my bank account which is none of their business. I am not in debt my bank accounts are healthy I enjoy playing but am sick of their harassment.

January 1, 2025
Unprompted review
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Reply from Casino Rewards

Contacts around responsible gambling are required by regulations. You are more than welcome to contact our friendly support to address any concerns regarding this. They will be more than happy to assist!

Rated 1 out of 5 stars

Hi I been trying to look for links for…

Hi I been trying to look for links for the games can you share a few links here that i can just click to go onto the sites cause I can’t seem to find any everytime I try to search

January 10, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for taking the time to leave a review. However, we were unable to understand the content of your feedback. For any account-related queries, please contact our friendly customer service team at support@crhelpdesk.com for assistance.

Rated 1 out of 5 stars

**Dont play reward casino**

Dont play reward casino. Its a scam.
All is calculated. No chance no ramdom play. Not fair play. Only want your cash. Bonus reduced low paid. And clearly i confirm all is calculated

January 8, 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. The experience you have shared does not correspond to how our casino operates. No manipulation is done on games and the outcome is only determined at time of placing the bet. We can guarantee that Casino Rewards is a legitimate and trustworthy brand that aims to provide the best experience possible to all our customers. Please feel free to visit https://www.casinorewards.com/en/winners/recent-winners/ to find out more about our many winners which we hope you can be part of one day.

Rated 1 out of 5 stars

The location check and wifi are fast enough to take your money but when you try to play they will lock you out

Lately I have tried several times to play at this casino. Unfortunately they will take your deposit and as soon as you try to play they will lock you out and tell you, you can't access their site due to either a "location check" or your wifii is too slow. However, my location check was on and my wifii was working perfectly fine. They will take your money, however.

December 28, 2024
Unprompted review
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Reply from Casino Rewards

Thank you for reaching out. Please get in touch with our 24/7 support team who will help you get this resolved: support@crhelpdesk.com

Rated 1 out of 5 stars

Even on Christmas holiday 🎄 I feel like…

Even on Christmas holiday 🎄 I feel like there is no luck. I don't believe anything is rigged but I feel something is going on. I have played for months and months with no wins or nothing. No 💵💲seems to come up. I'm playing even brand new games I have never played and still no luck? I don't know.

December 26, 2024
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your thoughts with us.

We're eager to see you turn your luck around and hit big! Here are some strategies to boost your chances:

1. Don't miss out on daily bonuses and rewards by visiting your Rewards Riches section daily - just click the gift icon.
2. Go on chat and ask for CHIP to instantly find out about bonuses you're eligible for.
3. If luck seems elusive, explore new games. Look for the fire icon on the ForYou games page - these games are currently hot and might just be your ticket to a jackpot.
4. Dive into the strategies of those who've won big by visiting https://www.casinorewards.com/en/winners/winners-stories/ for inspiration and tips.
With a little luck and our Casino Rewards loyalty program, we're here to support your journey to success. Can't wait to celebrate your big win. Best of luck!

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