everyone needs to be patient with the withdrawal process and bonuses. read the t&c and you will understand. casiny has been by far the best online casino i have played lately.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible experience been a member for a while now never once even come close to winning anything that could be withdrawn, $1300 in tonight no features spun $2 bets 50c bets $1 bets no machine features... See more
Company replied
Finally a Casino that has given me more pleasure than grief . The Friday free spins are my weekly " Something to look forward to ". 😊 My adult daughter put me onto Casiny and I can't be bothered wit... See more
Company replied
The best Online Casino by far, withdrawals same day just make sure all Verification are update. Casiny Team are quick to answer all questions with fast response. Very pleased with my VIP manager... See more
Company replied
You should know
4.0
Great
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verification all the time is very…
Verification all the time is very inconvenient and a timely process.
Quite disappointing.
August 22, 2025
Reply from casiny.com
We’re sorry this felt inconvenient and time-consuming. We understand how that can interrupt your experience.
Under our Terms and Conditions and KYC policy, we may request documents or carry out checks. If you would like us to take a closer look, please contact support. We are here to help.
Fun site to play on
Easy to use after the site updated, great range of games to play, quick and easy deposit and withdrawal. Customer service is fantastic.
August 26, 2025
Reply from casiny.com
Your review put a big smile on our faces. We’re passionate about providing a seamless and secure platform, and hearing that you’re having fun is the best reward!
Haven’t won anything every time I’ve…
Haven’t won anything every time I’ve deposited money and played. The ratios are really bad.
August 25, 2025
Reply from casiny.com
We understand it can be disappointing when luck isn’t on your side. Our games use certified random number generators to keep things fair and unpredictable. We hope your experience improves soon, and our support team is here if you have questions.
Reply from casiny.com
Thanks for the great review! Our team works hard to deliver top-tier games, so we love hearing that you’re having a blast.
Awesome customer service
Had abit of trouble having free spins from a referral added to my account, support crew were so good and replied straight away to get it sorted
August 21, 2025
Reply from casiny.com
Thanks for sharing. Great to hear it was resolved quickly and the team looked after you. Your feedback means a lot!
Great website and withdrawing money only took 5 hours!
Put in $60, tried my luck and got up to $400. I was hesitant because I hadn't verified my account yet, so I messaged Casiny via their chat. They replied and said that it could take up to 48hours to verify documents.
I withdrew the money anyway.
Low and behold - I checked my bank account and the money was already in there (5 hours later). Nice!
Hoping for more withdrawals in the future😊
August 22, 2025
Reply from casiny.com
Thanks for the great review! We’re happy your experience went smoothly from start to finish. If you ever need anything, our support team is here to help.
Reply from casiny.com
Thanks for the awesome review and recommendation! We’re glad you’re enjoying Casiny.
Great Customer Service Always!
Great Customer Service!! Very helpful always! Fast payouts! Highly recommend!!
August 4, 2025
Unprompted review
Reply from casiny.com
We appreciate the kind words! Glad our customer service and quick withdrawals hit the mark. Thank you for recommending us.
Reply from casiny.com
Thanks for sharing. Happy you’re satisfied!
Great services highly recommended 💯
August 16, 2025
Reply from casiny.com
Grateful for your support and recommendation!
Very helpful with everything 💯☺️
August 17, 2025
Unprompted review
Reply from casiny.com
Thanks for sharing. Glad we could help!
Very helpful throughout the…
Very helpful throughout the verification procedure even though I’m pretty sure I was constantly annoying them they were polite, helpful and professional. Thanks
August 6, 2025
Reply from casiny.com
Thanks for the kind words! Glad our team was polite and helpful throughout verification. We appreciate your patience and are here if you need anything.
Spoke with Micah today and had a great…
Spoke with Micah today and had a great chat! Great to know you're speaking to a real person!! Great site and service and my favourite and only place to gamble!
August 12, 2025
Unprompted review
Reply from casiny.com
We’re delighted to learn you’re enjoying your experience with us. Thank you for your kind words and high rating!
The new update is ok
August 1, 2025
Reply from casiny.com
Thanks for trying the new update. If anything needs improving, please let us know.
It was ok but you really need better…
It was ok but you really need better bonuses especially for the dep
July 29, 2025
Casiny is a great site the update was…
Casiny is a great site the update was great and the people there that help you in the live chat was great all and all AWESOME
July 19, 2025
This used to be a awesome site
This used to be a awesome site, not since update :( sorry…
July 23, 2025
Would be nice to have more wins
Would be nice to have more wins, but having trouble depositing m, never had any problems before but now I can’t deposit!
July 24, 2025
Reply from casiny.com
Hi, thank you for sharing your feedback. We’re sorry to hear you’ve been having trouble depositing. Could you please let us know if this issue is persisting? Our support team is ready to help you resolve it as quickly as possible.
Scam alert
Scam alert
This site is a scam i won some money and put my documents for verification and with draw money. They banned my account not paying me my winning money. Didnt even give any explanation just lame excuses
July 23, 2025
Unprompted review
Reply from casiny.com
Hi, we’re sorry you feel this way. Please be assured that the closure of your account was strictly due to a breach of our Terms & Conditions, and not because of your withdrawal request or winnings. We take compliance very seriously and apply our policies consistently to all players. If you’d like further clarification, our support team is available to review the details with you directly.
If there was a Zero star I would rate…
If there was a Zero star I would rate it zero. Two weeks ago I won $4,500, at the time on my dashboard it showed that my account was verified. When I went to withdraw, I received all these notifications about having to send through documents to verify my bank account which I have done over ten times. I have never ever dealt with such incompetence and ignorance trying to resolve this issue. I keep getting shafted to side which has led me to become aggressive and frustrated at the lack of action. Due to this they have now applied a self exclusion for my “well-being”. Funny that they have done this but never once blocked any transactions to play lmao
Today..I am still waiting to be verified, this is the worse online casino experience I have ever ever had!!!!
July 19, 2025
Unprompted review
Reply from casiny.com
Hi, thank you for your feedback. We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully. If you’d still like assistance, please don’t hesitate to contact our support team at support@casiny.com and we’ll be glad to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.