My experience with Lisa checking my teeth impressions for my aligners has been easy to do once i found the live chat option. I would definitely recommend based on my experience so far! Good service,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a little daunting sorting your teeth straightening kit this way but way cheaper.. I had initial joining issues to complete my impressions but Sam perseverance supported me to join. He was great a... See more
I had a video session with John. After doing the tester by myself and not realising 30secs means 30secs, having the video session meant I was guided throughout and successfully managed to get my impre... See more
Company replied
I’m updating my review following the resolution of my complaint. My treatment did not progress as expected, and towards the later stages I had concerns about gaps developing between my fron... See more
Company replied
Company details
Written by the company
Caspersmile.uk is dedicated to helping people achieve a confident, beautiful smile through high-quality, affordable, and easy-to-use dental solutions. We specialise in clear aligners designed to straighten teeth comfortably and discreetly, offering an accessible alternative to traditional braces. Our goal is to make the journey to a better smile simple, transparent, and stress-free for every customer. From the moment you visit our website, we aim to provide a smooth and supportive experience. Our team works hard to ensure that every customer receives clear guidance, reliable service, and timely updates throughout their treatment. We understand that every smile is unique, which is why our products are crafted with care and precision to deliver effective, noticeable results. At Caspersmile.uk, customer satisfaction is at the heart of what we do. We take pride in offering quick delivery, responsive support, and products you can trust. Whether you're starting your smile transformation or looking for quality dental care products, we’re here to help you every step of the way. We are grateful for every customer who chooses us and values their feedback as we continuously work to improve our services. Your smile matters to us, and we’re committed to delivering an experience that reflects that.
Contact info
United Kingdom
- +44 20 4634 3227
- team@caspersmile.uk
- caspersmile.uk
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a video session with Jim from…
Had a video session with Jim from CasperSmile and couldn't be happier. He walked me through everything about my aligners clearly, answered all my questions, and made the whole process feel easy. Really good service. Thanks Jim!
June 11, 2026
Unprompted review
Reply from Caspersmile
Thank you so much for your kind words! We’re thrilled that Jim could make everything clear and easy for you. If you ever have more questions or need support as you continue, we’re here every step of the way. Thanks for choosing Caspersmile!
Casper smile impression kit
John was very good at helping me do my impressions today very through very good description and communication and step by step process very encouraging and friendly ready to send off Thankyou :)
June 11, 2026
Unprompted review
Reply from Caspersmile
Thank you for sharing your experience! We’re glad John provided clear guidance and made the process encouraging. It’s great to hear you’re ready to send off your impressions. If you need anything as you move forward, we’re here to help.
Great service and communication from…
Great service and communication from jim at caspersmile. Would highly recommend!
June 10, 2026
Unprompted review
Reply from Caspersmile
Thank you so much for your recommendation! We’re delighted to hear that Jim provided great service and communication. If you ever need anything else, we’ll be here to help!
Video impression session with caspersmile
Nice video impression session with Jim. He is lovely and communicates clearly. I really enjoyed the session. I will recommend their service
June 10, 2026
Unprompted review
Reply from Caspersmile
Thank you for your kind words! We’re so glad you had a positive impression session with Jim. It’s wonderful to hear that his communication made the experience enjoyable. We appreciate your recommendation, and if you ever need anything else, we’re here for you!
Really looking forward to straight teeth
Really looking forward to my aligner set , thanks Harvey for all the help you gave me with my 3d dental appointment Thankyou for sharing so much information and being so easy to get hold of , I love that you can either call in or have the option of WhatsApp texting. Can’t wait to get my trays
June 10, 2026
Unprompted review
Reply from Caspersmile
Thank you for sharing your excitement! We’re glad Harvey was able to provide you with all the information you needed and that you found it easy to reach us. If you have any more questions or need anything once your trays arrive, we’re always here to help. Enjoy your journey to a straighter smile!
Sam helped us tremendously with our…
Sam helped us tremendously with our video guide. Patient and clear coms thanks
June 9, 2026
Unprompted review
Reply from Caspersmile
Thank you for your feedback! We’re delighted to hear that Sam’s guidance was both patient and clear. If you need any further assistance as you continue, we’re always here to help!
My session was with jim
My session was with jim, he was really helpful and understanding and answered all my questions.
June 8, 2026
Unprompted review
Reply from Caspersmile
Thank you for sharing your experience! We’re glad Jim was able to answer all your questions and support you along the way. If you need anything else throughout your journey, we’re here to help!
Reply from Caspersmile
Thank you for your feedback! We’re glad Sam made the impression process quick and smooth for you. If you have any more questions or need assistance, we’re here to help!
Harvey assisted me with my impressions
Harvey assisted me with my impressions, very helpful!
June 7, 2026
Unprompted review
Reply from Caspersmile
Thank you for your feedback! We’re glad Harvey was helpful with your impressions. If you need any further assistance along your journey, we’re here to support you!
It’s a scam.
I’ve been waiting 2 months for my night guard. Nobody replies to email. Nobody answers the phone. When you look on company house and HMRC it’s an interesting read!!!! The company is “based” in old street. Nope. A 1 bed flat in Greenwich. Save your money it’s a scam.
June 5, 2026
Unprompted review
Reply from Caspersmile
We’re sorry to hear about your experience. We haven’t been able to locate your details in our records. If you are one of our patients, please reach out to us at team@caspersmile.uk with your registered email, phone number, or order number so we can investigate your situation thoroughly. We want to ensure every concern is addressed.
David really good
Really happy with my journey. My teeth are perfect and David Abraham was lovely on the phone whenever I had some concerns or questions. 10/10 would recommend
June 5, 2026
Unprompted review
Reply from Caspersmile
Thank you so much for your kind words! We’re thrilled that your journey resulted in a perfect smile. It’s wonderful to know David was able to help whenever you needed. If you ever have any more questions or know someone starting their journey, we’ll be here. Thanks for recommending us!
Ana was so helpful on live chat
Ana was so helpful on live chat. Made me feel at ease and helped me so much. Pleasure to talk to her.
June 5, 2026
Unprompted review
Reply from Caspersmile
Thank you for sharing your experience! We’re delighted Ana could assist you and make you feel at ease. If you need anything else as you continue your journey, we’re here to help!
I really enjoyed my call with Jim
I really enjoyed my call with Jim. He was wonderful, super patient and helpful. I’m so glad I arranged the expert call, and that it was Jim helping me. Thanks Jim
June 5, 2026
Unprompted review
Reply from Caspersmile
Thank you for sharing your experience! We’re so glad that Jim’s patience and support made your call a positive one. If you have any more questions or need further assistance as you continue, we’re always here to help. Thanks again!
Great experience with John
Great experience with John from Caspersmile! Guided me through two sessions when we needed different size trays. Very helpful, clear instructions and friendly, smooth process!
June 5, 2026
Unprompted review
Reply from Caspersmile
Thank you for your feedback! We’re glad John guided you smoothly through the sessions and made the process clear and friendly. If you need anything further as you continue your journey, we’re always here to help!
Jim was really helpful
Jim was really helpful - explained how to take the moulds first time with out any hiccups
June 4, 2026
Unprompted review
Reply from Caspersmile
Thank you for sharing your experience! We’re glad Jim’s guidance helped you get the impressions right the first time. If you have any further questions or need assistance, we’re here to help throughout your journey!
John was really helpful with my…
John was really helpful with my impression video sessions. I'm now looking forward to getting my new smlle in a few weeks.
June 4, 2026
Unprompted review
Reply from Caspersmile
Thank you for sharing your experience! We’re glad John was helpful during your impression sessions. It’s exciting that your new smile is just around the corner—if you need anything along the way, we’re here to help!
clear, concise call
Jim was patient, adaptive and gave clear instructions for my impression call. Would recommend
June 3, 2026
Unprompted review
Reply from Caspersmile
Thank you for your feedback! We’re delighted to hear that Jim provided clear and adaptive guidance during your impression call. We appreciate your recommendation, and if you need any further support, we’re always here to help!
Awful experience
Awful experience. Waited well over three months for my aligners. Was sent one test pair which fit perfectly only to be told the didn’t fit me and I needed to go and have more scans done that would cost me £60. After waiting multiple more weeks and requesting an at home impression kit as I couldn’t get to the dentist I was ignored for weeks. Never receive the kit and when I requested a refund I was ignored through emails and WhatsApp messages. Absolutely would not recommend anyone go with these people for teeth straightening. Seems cheap because they are a scam
June 3, 2026
Unprompted review
Reply from Caspersmile
We’re very sorry to hear about your experience. We take your concerns seriously. However, we are unable to locate your details in our system based on this review. Could you please share your order number and registered email by contacting us at team@caspersmile.co.uk? Once we have your information, our team will review your case promptly and assist you with a resolution. We are committed to ensuring each customer is supported throughout their treatment.
Ana helped me via online chat as I was…
Ana helped me via online chat as I was concerned with not being able to see my smile projection she was super fast and gave me the answer I needed would recommend!
June 3, 2026
Unprompted review
Reply from Caspersmile
Thank you for sharing your experience! We’re glad Ana was able to provide quick and helpful support. If you have any more questions or need assistance in the future, we’re here to help. Thank you for recommending us!
Thank you so much to Sam
Thank you so much to Sam, very polite, funny and professional. I tried impressions myself but failed but with Sam talking me through the full process I finally completed good impressions. Thank you again Sam
June 3, 2026
Unprompted review
Reply from Caspersmile
Thank you for your kind words! We’re glad Sam could make the process clear and enjoyable while helping you succeed with your impressions. If you ever need anything else along your smile journey, we’re here for you!
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