Caspersmile Reviews 

I purchased a full aligner package from CasperSmile for £615, plus £75 for clinic scans. The company advertised regular communication, correct aligners, and a service guarantee including a refund if the service failed.

After payment, the service failed in multiple ways:

Lack of communication: Once I paid, communication stopped for around 4 weeks. I had to repeatedly chase them for updates.

Delay in providing aligners: It took nearly 3 months before they sent any aligners.

Incorrect product: When the aligners finally arrived, they did not fit. I provided photos and videos as proof. CasperSmile confirmed that they had sent the wrong aligners.

No treatment provided: After 4 months, no treatment has started.

Unreachable support: They provided a phone number that does not work. Calls are never answered, and email replies are extremely delayed.

Failure to honour service guarantee: Their website states that if the service fails, they will refund the customer. Despite acknowledging the wrong aligners, they have not processed my refund.

Because the company failed to provide the service I paid for, and because the aligners sent were incorrect and unusable, I am requesting a full refund of £615, plus £75 for the scan fee.

I have provided all evidence, including screenshots, emails, and videos showing the incorrect aligners and the company’s admission of error.
do not approach them and do not waste your money

I had a video session with John. After doing the tester by myself and not realising 30secs means 30secs, having the video session meant I was guided throughout and successfully managed to get my impressions done. His instructions were clear and John was very professional throughout. Thanks once again.

I went with casper smile because of price, there was delay to me starting my process with them because the trays that were sent were Medium not Large, took a few weeks to receieve the news one and then an extra week for me to have a slot that was free to speak to someone regarding getting my moulds done. When my appointment finally did go ahead I was queried about my decision to go for day retainers instead of night (which were the premium option). I likely went for Day because it was a saving however feel that doing away with Day as an option for customers altogether could help save confusion and serve Caspersmile and their future clients. In terms of consultations the staff have been well trained and the company as a whole are easily contactable through various channels which was reassuring. think if I had been provided L trays to begin I would likely be offering 5 stars for the service I have had so far, but that coupled with a logisitical delay I experienced in receiving L trays has meant a considerable number of weeks have been lost in me starting my plan.

Very good company and caspersmile have been very accommodating to me in every day possible. John was very helpful with my on the call

Satisfied with the service overall. Final results are good, service is effective and the value is excellent.

I would not recommend Caspersmile to anyone with bite problems.

My experience has been extremely disappointing. I started treatment to improve my teeth alignment, but instead my bite became worse. After raising concerns, I was provided with a second set of aligners following a new scan, yet the situation did not improve.

As a result, I developed problems with my bite, experienced jaw discomfort, and ultimately had to seek treatment from a qualified orthodontist. I have now started comprehensive orthodontic treatment at a cost of approximately £5,000 to correct the issues.

What has been particularly frustrating is the lack of follow-up. I have been waiting since 7 May for someone to contact me regarding my concerns, but I am still waiting.

In my personal opinion, anyone with existing bite issues should think very carefully before choosing a remote aligner service. I wish I had consulted an orthodontist from the start.

This review reflects my own experience as a customer.

I chose Caspersmile due to the ease of doing everything from home and the price is so much more affordable than Invisalign and other brands. I’ve wanted to straighten my teeth for years and finally I can. I did the 3D scan on my teeth which was very quick and easy. Only took 1 day before I had my smile prediction and 3 weeks later I’ve just received my aligners. It has been very smooth so far and can’t wait to get started.

Casper smile are brilliant! I had my video tutorial today and John was brilliant. He was friendly and patience and clearly explained what to do. Highly recommended!

Jim was really helpful with helping me set up my impression kit! I screwed up a few times, but he was really patient during the whole session. Overall great service! Really excited to receive my aligners now from Casper Smile :)

John was great and very clear with his instructions for impressions. Now excited for them to come :)

Avoid this ‘company’
Complete scam. They make you leave a review before starting your treatment. I had so many issues and was not able to get my money back. The people who work there blackmail you. They tell you to close cases with your bank because they aren’t able to process a refund whilst open which is a lie. I got told to remove my negative review and they’ll refund me. I don’t know how this business is allowed to operate. Avoid it unless you want your money taken from you, just pay the bit extra and go to a competitor

Overall, my experience with CasperSmile has been positive, particularly considering the price compared to traditional clear aligner treatment.

The treatment was significantly more affordable than many alternatives, and I have seen good progress with my teeth alignment so far. I also appreciated the extras included with my treatment, such as a whitening kit, a UV aligner cleaner, and retainers, which added value to the package.

One area that could be improved is communication. During my treatment, I requested a modification to include premolar movement. While CasperSmile accommodated this request and updated my treatment plan, I later discovered that an attachment would be required and that I would need to arrange and pay for placement through a local dentist. This resulted in an unexpected additional cost, which I do not feel was clearly communicated during the treatment planning process.

That said, when I raised my concerns, the support team reviewed my case and offered a goodwill gesture, which I appreciated.

Overall, I would recommend CasperSmile to anyone looking for a more affordable clear aligner option, but I would advise asking detailed questions about any treatment modifications and whether they may require additional third-party dental costs.

I just had my video session with Sam to make my moulds. So clear step by step guidance and very patient. Looking forward to my next steps.

Jim was great, very helpful and friendly!

Sam was a great help and made me feel at ease. Thanks Sam :)

Had a video session with Jim from CasperSmile and couldn't be happier. He walked me through everything about my aligners clearly, answered all my questions, and made the whole process feel easy. Really good service. Thanks Jim!

John was very good at helping me do my impressions today very through very good description and communication and step by step process very encouraging and friendly ready to send off Thankyou :)

Great service and communication from jim at caspersmile. Would highly recommend!

Nice video impression session with Jim. He is lovely and communicates clearly. I really enjoyed the session. I will recommend their service

Really looking forward to my aligner set , thanks Harvey for all the help you gave me with my 3d dental appointment Thankyou for sharing so much information and being so easy to get hold of , I love that you can either call in or have the option of WhatsApp texting. Can’t wait to get my trays