Catalina Spas Ltd - UK Reviews 46

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Rarely do reviews but on this occasion have to say thank you to Catalina for taking the trouble to find a small component for a 20 year old Spa - which itself is a great product and super reliable. Th... See more

Company replied

Rated 5 out of 5 stars

We are really pleased with our new 6 person hot tub which seems a super product with some useful and superior features. Purchase, delivery and installation went very smoothly. Full instructions, verba... See more

Company replied

Rated 5 out of 5 stars

We have a swim spa/hot tub installed and serviced by Catalina Spas and right from the start they were brilliant! Installation was a tricky one, but carried out professionally and on time - despite t... See more

Rated 5 out of 5 stars

Our experience with the new hot tub for six has been fantastic, and it boasts excellent quality and handy, top-notch features. The process of buying, receiving, and setting it up was seamless. We rece... See more

Company replied

Company details

  1. Hot Tub Store
  2. Hot Tub Repair Service

Written by the company

Catalina Spas™ Ltd was formed in 1997 making us the longest established Hot Tub and Swim Spa supplier in the UK. Catalina Spas ™ is proud to be a family business, supported by a dedicated and professional friendly team. We take great pride in our business and set the highest of standards of service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hot tub lid lift

Great service, easy to order and arrived quickly and well wrapped. Thank you.

April 22, 2026
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you for your 5 star review! - The Catalina Team

Advertisement
Rated 5 out of 5 stars

Rarely do reviews but on this occasion…

Rarely do reviews but on this occasion have to say thank you to Catalina for taking the trouble to find a small component for a 20 year old Spa - which itself is a great product and super reliable. They answered me promptly and were very helpful. Good job guys.

March 20, 2026
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you for your kind review. We are pleased we could help with the part for your spa.

Thank you again for your support! – The Catalina Team

Rated 5 out of 5 stars

Helpful

Helpful, quick service.

March 17, 2026
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you for your 5 star review! - The Catalina Team

Advertisement
Rated 5 out of 5 stars

Easy order

Easy order, delivery on time and price reasonable

January 5, 2026
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you for your 5 star review! - The Catalina Team

Rated 5 out of 5 stars

Good product

Good product, price and service delivery

January 5, 2026
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you for your 5 star review! - The Catalina Team

Rated 5 out of 5 stars

Our experience with the new hot tub for…

Our experience with the new hot tub for six has been fantastic, and it boasts excellent quality and handy, top-notch features. The process of buying, receiving, and setting it up was seamless. We received comprehensive guidance both verbally and in written form. We've also placed additional orders for chemicals and filters, and those arrived quickly too.

January 5, 2026
Unprompted review
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you for your review! We are glad to hear that you are happy with your new hot tub and the service you have received.
- The Catalina Team

Advertisement
Rated 5 out of 5 stars

Brilliant 5🌟

Bought a Spa hoover aqua jack 121 for picking up small debris from the bottom of the swim spa it's brilliant works a treat and so easy 5🌟

September 23, 2025
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you so much for your review! We’re happy to hear that you are pleased with your order.
– The Catalina Team

Rated 5 out of 5 stars

I brought a second hand Hottub and this…

I brought a second hand Hottub and this company have been fantastic when needing replacement parts very fast to reply and locating the correct parts and sending them out quickly

August 4, 2025
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you so much for your review! We’re really pleased to hear our team could help you quickly with the right parts.
– The Catalina Team

Rated 5 out of 5 stars

Fast & Efficient supply of chemicals

Fast & Efficient supply of spares and chemicals for hot tub
Straightforward ordering process from easy to use website
Friendly email support if needed

July 22, 2025
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you so much for your review! We're glad the ordering process was easy and that our team could support you quickly and efficiently.
– The Catalina Team

Advertisement
Rated 5 out of 5 stars

Always very polite helpful and…

Always very polite helpful and professional

July 22, 2025
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you so much for your review! We really appreciate your kind feedback and support.
– The Catalina Team

Rated 5 out of 5 stars

Already recommended to my friends! High quality with friendly service.

Cannot recommend Catalina Spas highly enough!

Right from the start they made time quickly to show us around and advise on what would be most appropriate to our needs. We agreed on an ex demo and Carl provided a great quote and full support.

Amy and Laura always on the end of the phone for my endless questions!

A site visit by Stephen ensured that we could take the steps necessary to have installation without the need for the extra cost of a crane.

Installation day was tough and the team under John worked hard to protect our property as we got it round some quite tight corners!!

We had a small issue with the purple light showing red and John was round in a flash to sort us out.

I only wish that we had not already ordered our pergola as would definitely have gone with them.

March 20, 2025
Unprompted review
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you so much for your review and recommendation!
We're thrilled to hear that your experience with us—from the initial visit to installation—met your expectations. It was a pleasure helping you find the right spa, and we're glad the team could all play a part in making things run smoothly for you.

We appreciate your kind words
Thanks again, The Catalina Team

Rated 5 out of 5 stars

Very helpful and was able to…

Very helpful and was able to telephonecthem

June 11, 2025
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you so much for your review!
We're glad we could assist you and that you were able to reach us by phone easily - The Catalina Team

Advertisement
Rated 5 out of 5 stars

Very helpful from order to delivery..

Very helpful from order to delivery..
Thank you..👍🏻👍🏻

May 19, 2025
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you so much for your review! We're glad everything went smoothly and really appreciate your feedback.
– The Catalina Team

Rated 5 out of 5 stars

We inherited a Catalina hot tub from…

We inherited a Catalina hot tub from previous owner. We didn't know who we should contact for servicing and missing cabinet key. Amy was so kind and helpful to answer my emails. Now we are enjoying the hot tub which is 10 years old but working very well. I definitely recommend this company.

April 25, 2025
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you so much for your review! We're so glad we could help, and it's great to hear you're enjoying your hot tub. Your recommendation means a lot to us.
Thanks again,
The Catalina Team

Rated 5 out of 5 stars

My order was delivered quickly and I…

My order was delivered quickly and I was very pleased not only with the quality of my products but also the very kind consideration to my order I received from the team with the order I would definitely use again

April 16, 2025
Catalina Spas Ltd - UK logo

Reply from Catalina Spas Ltd - UK

Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your order and the service we provide.
Thanks again, The Catalina Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look