I sent an information request via a form and was contact by the lovely Liam, he was really helpful. We managed to get exactly what we needed plus he sold us some new Air Freshener units. Liam was thor... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!
Company replied
We are so pleased to have made the change to Cathedral as previously we could never talk to anyone but had to submit a ticket and then wait for an impersonal and often unhelpful reply. We now have Ash... See more
Company replied
I work with Cathedral Hygiene across two businesses and wouldn’t hesitate to recommend them. Sarah is a pleasure to work with, as is the rest of the team. Their service has been excellent throughout.
Company replied
Company details
Written by the company
Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.
Contact info
4.4
Excellent
370 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
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Use this company at your own risk
Use this company at your own risk, they are absolutely disgusting and deceptive just to make money. We where tricked into signing up for a 60 month contract and said we need to pay them £2778.00 plus VAT to get out of the contract.
February 6, 2025
Unprompted review
Reply from Cathedral Hygiene
We are sorry to hear that you feel that way.
All of our sales reps are trained to fully explain the terms of the contract. We offer our customers 60 month contracts with the benefit of a fixed cost for 5 years. Once an agreement is made, the length of the contract is then confirmed in writing on your paperwork to ensure clarity.
Please do be assured that we take your feedback seriously, and would encourage you to contact our office directly if you require further assistance.
The Cathedral Hygiene Team
Very professional and friendly
Very professional and friendly. Not at all pressured into opening an account.
Everything explained prior to the visit and any questions answered instantly.
Highly recommended
January 9, 2025
Reply from Cathedral Hygiene
Thank you for recommending our company. We really appreciate you taking the time to leave us a review.
It is great to hear that our customer service has met your expectations. We always aim to make the process as smooth as possible so please feel free get in touch if you have any more queries.
The Cathedral Hygiene Team
Reliable
Reliable, consistent and friendly. Have had zero complaints from our employees since Cathedral took over our hygiene facilities in all three buildings.
January 21, 2025
Reply from Cathedral Hygiene
Thank you for your excellent review, Viv.
It's great to hear your positive comments about our reliability. We aim to complete a good all-round job, from offering a strong account manager, excellent service, and confident administration.
We look forward to continuing our working relationship for many years to come.
The Cathedral Hygiene Team
Continually calling
Continually calling. Google searching the number shows that this is a wider issue.
January 20, 2025
Unprompted review
Reply from Cathedral Hygiene
I'm sorry that you've had this experience with us, Steve.
We would be grateful if you could provide further information so that we can work to resolve this issue.
Please do feel free to contact us directly and we can investigate this further.
The Cathedral Hygiene Team
We have been with Cathedral Hygiene…
We have been with Cathedral Hygiene since April 2024.
Their service is excellent and so important to us as we are a special needs school.
Tanya our area manager and Elaine look after the contract to the highest standards.
January 16, 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your lovely review, Chris.
It is great to hear that we have been able to help your school. We aim to continue to provide you with this high level of service for many years to come.
We will be sure to pass your kind words on to Tanya and Elaine.
The Cathedral Hygiene Team
Just realised I signed up to a contract…
Just realised I signed up to a contract that is 60 months long, that is 5 years for a sanitary bin 😬😬 the contract it hand written and I’m sure I didn’t agree with 60 months.
January 13, 2025
Unprompted review
Reply from Cathedral Hygiene
I am sorry to hear that you found the length of your contract to be unclear, Jasmine.
We strive to provide clear communication at all stages of the process. Our sales reps are fully trained to clearly explain the terms of the agreement. This is then confirmed in writing on your paperwork. We offer our customers the option of a 5 year contract with the benefit of a fixed price for the length of the agreement.
Please do feel free to contact us if you require any further assistance with your contract.
The Cathedral Hygiene Team
Helpful and responsive
January 9, 2025
Reply from Cathedral Hygiene
Thank you for your review. We're happy to hear that you have found us helpful and responsive.
Please feel free to get in touch if you need any further assistance.
The Cathedral Hygiene Team
Coned into signing a 7 year contact!
Conned into signing a 5 year contact!! Beware.
January 10, 2025
Unprompted review
Reply from Cathedral Hygiene
We are very sorry that you feel that way, Dave.
All of our sales reps are trained to fully explain the length of the contract, which is then confirmed in writing on your paperwork. As a company, the longest contract we offer is a 5-year term, the benefit of this is a fixed price for the length of the agreement.
If you require any further guidance on your contract, please feel free to contact our head office.
The Cathedral Hygiene Team
Excellent Service
We have always had excellent Service from Cathedral, our account manager is friendly and responds quickly to emails etc. Would highly recommend.
January 9, 2025
Reply from Cathedral Hygiene
Thank you for your five-star review. It's great to hear that you've had a positive experience with our service.
We appreciate that you would recommend our company and look forward to continuing as your hygiene supplier in the future.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
We're glad to hear that we have provided you with a 5 star service.
The Cathedral Hygiene Team
Cathedral Hygiene offers decent service…
Cathedral Hygiene offers decent service with competitive prices and helpful staff like Linda and Wilma, but there have been issues with billing practices, which can be frustrating. While their customer service is often praised and issues are addressed promptly, some experiences with invoices could use improvement. Overall, a mixed experience that balances out to an average rating.
December 6, 2024
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
We are pleased to hear about your positive experience with our service, and we will pass your praise on to Linda and Wilma.
I am sorry to read that you have had some issues with our billing process, and apologise for any frustration caused. Your feedback is very much appreciated as we are always working to improve our business. I hope that we are able to provide you with a better experience next time.
Please do get in touch if you require any further assistance.
The Cathedral Hygiene Team
Excellent customer service
December 5, 2024
Reply from Cathedral Hygiene
Thank you for your kind words about our company.
We pride ourselves on our customer service so it is great to hear that we have met your expectations.
The Cathedral Hygiene Team
Easy to deal with
Easy to deal with and a smooth experience.
Service is always first class and never had any issues
November 27, 2024
Reply from Cathedral Hygiene
Thank you for your positive review.
We always aim to provide a first class service for our customers so it is wonderful to hear that we've been able to achieve that for you.
The Cathedral Hygiene Team
Rosey come always happy in and out no…
Rosey come always happy in and out no problems very pleased to see her
November 12, 2024
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review.
We are very grateful for your kind words and we're glad to hear that you always have a positive experience with Rosey - we will be sure to pass your feedback along.
The Cathedral Hygiene Team
Good Service
Received a call from Cathedral today regarding a review of our current contract, the gentleman involved was very courtesy and professional answering all questions presented to him.
November 27, 2024
Reply from Cathedral Hygiene
Thank you for the excellent review.
It is great to hear about your positive experience with us. We are very glad that we could help with all of your queries.
The Cathedral Hygiene Team
Helpful and easy transition to reviewed…
Helpful and easy transition to reviewed contract.
November 6, 2024
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
We are very grateful for your kind words about our customer service.
The Cathedral Hygiene Team
Great service provided by Cathedral…
Great service provided by Cathedral Hygiene, we would highly recommend :)
November 8, 2024
Reply from Cathedral Hygiene
Thank you for your 5* review and for recommending us, Lydia.
It is fantastic to hear that you were happy with our service.
The Cathedral Hygiene Team
Very quick to respond to enquiry
November 8, 2024
Reply from Cathedral Hygiene
Thanks for your positive review, David.
We pride ourselves on replying without delay, ensuring to get to the customer as quickly as possible.
If we can be of further help, please let us know.
The Cathedral Hygiene Team
Excellent Service
Cathedral hygiene are a very dependable company who have serviced our business for a while now. They provide an excellent service and they are always efficient and friendly. Communication is always prompt and professional, and they go above and beyond to ensure all of our needs are met. We would highly recommend this company.
November 7, 2024
Reply from Cathedral Hygiene
Thank you for your fantastic review.
We are glad that we've been able to provide you with an excellent service. It's always lovely to hear when we've gone above and beyond for our customers.
We look forward to continuing as your hygiene supplier for many years to come.
The Cathedral Hygiene Team
Competitive price with efficient and friendly service
Really quick getting back with a quote, prices a lot lower than other companies we tried. Service has been quick, efficient and friendly. Would recommend.
November 7, 2024
Unprompted review
Reply from Cathedral Hygiene
Thank you for the fantastic review, Caroline.
It is great to hear that we have met your expectations and provided a satisfactory all-round service.
We are very grateful that you would recommend our company.
The Cathedral Hygiene Team
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