Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
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Review summary
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We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
Asks customers to review
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Great service as usual
July 10, 2026
Always efficient
Always efficient, friendly and same person which makes a difference. Thank You
July 9, 2026
Great service
Colin is always punctual so we know exactly when to expect him, always gives great service & helps use with any problems we have.
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're so happy to hear that you consistently receive such pleasant, friendly, and helpful service.
Review for Colin Mitchell
Colin is a fantastic man. He's always smiling and cheerful. What a credit this man is!
July 9, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you find our team member cheerful and always smiling.
Great Service with a smile.
Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him when he comes into playrooms and shout to him as he comes in and wave!). If we ever have any questions around products or services, he is always able to help us or direct us to the answers. We know we can rely on Michael to be prompt, provide a good service and been friendly and chatty and do a great job.
July 9, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about the positive experiences you have had with our team member during their visits to your Early Years Setting. It is wonderful to know that our colleague consistently provides friendly and helpful service, and that the children enjoy their interactions. We truly appreciate you sharing your kind words and acknowledging the reliable support you receive.
Positive feedback regarding the…
Positive feedback regarding the brilliant service we have received from Nick.
He does a fantastic job, and we truly appreciate his assistance.
July 6, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive feedback. We are happy to hear that our team member is doing a fantastic job and that you appreciate their assistance.
Friendly efficient service as always.
July 9, 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear that you consistently receive friendly and efficient service from us! Thank you for your wonderful feedback.
Simon is always very friendly and…
Simon is always very friendly and customer service is fantastic
July 8, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your feedback. We are happy to hear that our service was fantastic and friendly.
Carl from Initial
Carl from Initial was available to fix our product at a speedy and professional way. Really appreciate it. Thank you
July 9, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience with our service. We appreciate you acknowledging our team's professionalism and speed. Thank you for your kind words!
Colin does a great job at kams sawley…
Colin does a great job at kams sawley always smiling great chap A*****
July 6, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member to be so friendly and a great chap.
Friendly helpful and always passes the…
Friendly helpful and always passes the time of day with you
July 9, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're so glad our team is friendly and always takes the time to chat with you.
Reply from Initial Washroom Hygiene UK
We are so pleased you enjoyed our excellent and friendly service. Thank you for your kind words; we appreciate your feedback.
INITIAL WASHROOM HYGIENE UK
Colin comes in does his job. Very friendly. Always got a smile on his face. Very helpful.
July 9, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience and Colin's friendly and helpful service. We appreciate your kind words!
Friendly, polite and efficient
The guy that comes (im sorry, i dont know his name) is always smiling, friendly and professional. He comes evey week and does his job well. A happy customer.
July 7, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so glad to hear that our team member is friendly, professional, and does a great job. Thank you for your kind words.
amazing service and experiences with…
amazing service and experiences with noel over at smile dental care!!
July 8, 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We're so glad you had an amazing experience with us! We appreciate your kind words.
Carl is always friendly
Carl is always friendly, professional, and reliable. He does a great job every time and is always polite and helpful. I’m very happy with the service and would definitely recommend him. Thank you, Carl!
July 6, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your fantastic experience! It's wonderful to know our team provided such outstanding service. Thank you for your kind words and recommendation.
Excellent Service
Colin is a lovely,friendly and reliable person. He comes in regularly to change the bins gets the job done no fuss. We are very happy with the service Colin provides 😊
July 8, 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear such positive feedback! It's wonderful to know that our service is reliable and efficient, and that our team member provides such a friendly experience.
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