Caudabe Reviews 461

Very good products, I’ve tried some phone cases from them and they’re really nice and even better customer support! I’ve had a problem with one of my cases and they gave me a full refund via gift card without asking me to send back the item (it would’ve been very expensive, as I live in Europe). Can’t recommend them enough!

I know they have had some challenges with shipping in recent months, but interacting with the support team has been such a joy. They are so friendly and kind in their answers.

Volume is always a challenge, but rather than being short and frustrated with me, they were kind and thoughtful about a solution.

I have been on the hunt for the perfect case for the iPhone Air--a good mix of lightweight, but strong coverage, good grip, doesn't attract fingerprints. I tried at least 8 different cases and returned them all. The Caudabe case is just PERFECT. I love how it covers everything, but doesn't add too much heft. The texture is amazing. Also the Eucalyptus color is gorgeous. I usually am a black case person, but in this case the green is just the perfect shade. Caudabe, you are now my go-to for all case needs in the future!

Top quality cases w/speedy shipping and excellent customer service. I can see why so many people become regular customers w/each device upgrade. Believe the hype -- Caudabe is the REAL DEAL.

This is probably the best case I've ever own for a phone. yes it is on the slightly higher price point than most avaulable on amazon and sites like that. But it feels solid and I imagine it will last long! Lets see, but for now very happy.

Used to be a massive fan, then the 17 Pro Max case insanity happened. I understand the issue with production chains etc, but you then ship the case with Chinese snail mail, waiting more than 1.5 months for a case is ridiculous.

do better

I've use a lot of different phone cases over the years from all the major brands. The Paragon was my first experience with Caudabe and I've been extremely pleased. It's the first phone case I haven't been tempted to switch for something else. I developed a minor issue with the sleep button, and Caudabe quickly sent me out a replacement. I highly recommend.

I have purchased a caudabe sheath for my IPhone 15 pro max, unfortunately after like 3 month it started warping and asked for warranty claim, everything was smooth. Theyre fast. Apparently the replacement sheath warped again in around 3 months of usage and i was fed up. Ask for an upgrade to synthesis and what do you know. Instantly, send a replacement with few bucks added. Best after sales experience ever from a phone case

I had a mix-up with my recent order, and Caudabe’s customer service was absolutely outstanding. They were patient, quick to respond, and went above and beyond to make everything right. It’s rare these days to find a company that treats customers with this level of care and professionalism.

The product is excellent, and the support behind it is even better. I won’t hesitate to buy from them again.

Shipping took a few days longer than expected (iPhone 16 Pro Max) but I was VERY happy when it arrived. Tight, clean fit. I love the textured feel. Very light but solid. Would highly recommend!

I would have given them a five, but I received the wrong part at first.However, once they responded, they were quick to fix the matter.And were very respectful and efficient. The case itself, I really like and the fact that you can alter the color of buttons is such a cool feature.

Yesterday, I placed an order on the website for my 17 Pro Max. However, I later decided to return it and keep my 16 Pro Max for now. I reached out to their support team to cancel my order. Surprisingly, they responded within 24 hours and canceled it. I also asked if there was a way to reissue the coupon I had used on the order after it was canceled. To my delight, they did reissue the coupon, allowing me to use it on my next order. This exceptional customer service is the main reason I continue doing business with Caudabe.

FYI for anyone considering getting their clear case and wondering how this company’s business practices. I saw someone who really liked Caudable on Reddit and bought a case. But this thing broke on the first slip out of my pocket when I squatted down outdoors. Never ever had a case like this and I realized it’s not designed with any absorption. There is also not enough of a raised lip protecting the front screen, so the screen protector on two corners of my phone also cracked. But what’s even more interesting is that when I went on their Reddit to see if any other users had this issue and any planned design improvements I found 0 original posts on that and multiple comments from other users saying their feedback post got deleted. I tried making my own post and guess what, deleted as well. Well Caudable, let’s see how far your censorship powers reach.

I’ve been a loyal Caudabe customer since the iPhone 13 and have purchased over twenty cases over the years. Unfortunately, this latest experience has been beyond disappointing and has completely shattered my trust in the brand.

If you search for Caudabe right now, you’ll see the growing number of unhappy customers — and for good reason. This launch has been an absolute disaster. It took persistent pressure from myself and others on a forum just to get the company to send a simple update to those of us still waiting for our orders. That kind of basic communication should never require customers to demand it.

Caudabe has blamed the months-long delays on storms and holidays, but after nearly two months with no real information, it’s clear that customer care is not a priority. I placed my order on September 12th, and if it weren’t for online discussions, I would still have no idea what was going on. Shipping dates have been pushed back eight or nine times, yet the only official message we’ve received was a single vague email.

What makes this situation even more frustrating is seeing a positive review from someone who couldn’t cancel their order because it shipped within minutes — while so many of us have been waiting for months without any shipment at all. The inconsistency is unacceptable and deeply unprofessional.

After years of loyalty, this experience has been the final straw. I will not be purchasing from Caudabe again. No customer deserves to be treated with such disregard.

Update — November 20, 2025

Caudabe refunded fifty percent of my purchase and offered a discount code for fifty percent off my next case. That would be fine—if I had actually received the cases I originally paid for. Until that happens, the idea that I should place yet another order with them is absurd.

Before this review, a Caudabe representative emailed me with a confident assurance that my cases were on the way. Here’s the exact quote:

“I can see that your specific order is set to ship out within the next 2 weeks, if not sooner!”

That was sent on October 31st. It’s now November 20th. Still nothing.

Their responses—on YouTube, Reddit, email, everywhere—are carbon copies of the same canned script. At this point, it doesn’t just feel disingenuous; it feels deliberately misleading.

I've been buying Caudabe cases for a long time. They still make the best case on the market in my opinion. The combination of little details sets them apart from others. Thanks.

I accidentally ordered the wrong case for my phone and requested to cancel the order just three minutes later, but the shipment had already been processed. Caudabe’s customer service reached out to me and handled everything in an exceptionally satisfactory way. In the meantime, I ordered another case (the Sheath), and it’s fantastic. I can’t recommend both the cases and Caudabe as a company highly enough.

you can feel that the sheath is a superior phone case the moment it touches your hand. It was absolutely worth the wait while on back order. Additionally the customer support team is amazing! I accidentally bought the wrong size screen protector and they were kind enough to send me a new one with no hassle. It’s a very expensive brand but I’m very happy with my decision.

Not only are the Caudabe products great, their customer service is top notch. Quick response to my concern. Solution oriented thoughts were shared, rather than the typical retail responses of trying to find fault or get out of it. I have two variations of the Sheath. AMAZING products. Thanks for being a great company.

Caudabe Synthesis and Sheath have become my favorite and best rated cases for my S24 Ultra. Caudabe sells top notch products, hands down. The quality you get is excellent and I also want to highlight the great customer service, Elizabeth does a fantastic job of keeping the customer satisfied and, important, building loyalty. For me it's been a great experience, I am very happy with my beautiful, protective and sturdy cases. Highly recommended!

Excellent Quality Product. You really do get what you pay for. Their phone covers are quite expensive but I found the quailty to be second to none. I'd buy again.