Cazoo UK Reviews 

48,068
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 532 reviews, reviewers had a great experience with this company. Customers consistently praise the website for being easy to use and navigate, with a clear interface and informative vehicle details. People value the effective search functionality and filtering options, simplifying the process of finding desired models and areas. Many also appreciate the wide selection of vehicles available, contributing to a positive overall experience. However, some people mentioned difficulties finding very specific product features, such as particular colors or upholstery. A few other people also felt they encountered issues with vehicles purchased from dealers listed on the site, leading to significant problems after the sale.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing satisfaction... See more

User experience

Users describe positive interactions with user experience, consistently praising the easy-to-use interface... See more

Website

People report positive experiences with the website, finding it easy to navigate and use for searching for... See more

Service

Clients share ambiguous opinions on service, with some reviewers reporting fast, efficient, and great... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting a lack of replies to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good options for filtering with (for me) one exception. "Interior: leather/cloth" My car search only comes with leather, but I want a specific colour

Company replied

Rated 4 out of 5 stars

Great selection of vehicles , filters were a great help , found a van that I liked , unfortunately the company didn’t reply to my email so I ended up buying a van elsewhere . Great site , will definit... See more

Company replied

Rated 4 out of 5 stars

Easy to manage and get the results you want and all clear with plenty of pictures which nice so can see everything your getting

Company replied

Rated 5 out of 5 stars

First time I have used Cazoo, and I can't recommend it too highly. Good experience all the way through, amazing amount of good cars, reasonably priced, and lots of information. I finally found a mini,... See more

Company replied


Company details

  1. Online Marketplace

About Cazoo UK

Written by the company

Welcome to Cazoo, the 'you' experts

At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.

Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.

Contact info

4.2

Great

TrustScore 4 out of 5

48K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.2

All reviews

(48,068)

525 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good site easy to navigate

Good site easy to navigate
Plenty of useful information on all cars running costs and all technology etc

March 12, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!

Rated 5 out of 5 stars

Really good website and useful…

Really good website and useful information

May 18, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice 😄 Sounds like it’s giving you exactly what you need without any fuss – just good info and easy browsing 🚗🙌

Rated 5 out of 5 stars

Clear information about cars,

Clear information about cars,

May 19, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Woohoo! Sounds like everything’s laid out so clearly you don’t need a mechanic’s degree to understand it 🚗🔧🙌

Rated 5 out of 5 stars

Very easy and helpful app to use

Very easy and helpful app to use. Highly recommend it.

May 19, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!

Rated 5 out of 5 stars

Used cars

Great variety of cars to browse and all information clear to see

May 19, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

This is what we love to hear! Sounds like you’ve got a whole used-car playground to explore – loads of choice and everything laid out nice and clear so you don’t need a magnifying glass 🚗🔍🙌

Rated 5 out of 5 stars

Very good

Very good, im still looking for the Morgan , but found you were a great help

May 5, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Yay! Glad we’ve been able to help with your search – hope you track down that Morgan soon, they’re a proper gem when you find the right one 🚗✨🙌

Rated 5 out of 5 stars

Great overall app

Great overall app

May 19, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Thanks for the feedback 😄 Glad it’s ticking all the boxes for you – always good when an app just does its job without any hassle 🚗👍

Rated 5 out of 5 stars

Good app to use

This is a good app when searching for cars it has all you need from plenty of dealers in and around the country

May 19, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Love to hear this😄 Sounds like you’re getting a solid spread of cars from loads of dealers all in one place – makes the search much easier 🚗🙌

Rated 5 out of 5 stars

Entered the competition to win a…

Entered the competition to win a Peugeot 2008 hope im lucky enough to win 🏆

May 19, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice 😄 Best of luck with the competition – fingers crossed the Peugeot 2008 lands on your driveway 🏆🚗🙌

Rated 4 out of 5 stars

Easy to manage and see your options

Easy to manage and get the results you want and all clear with plenty of pictures which nice so can see everything your getting

May 15, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice 😄 Sounds like everything’s laid out really clearly – lots of pics, easy browsing, and no guessing games involved 🚗📸🙌

Rated 5 out of 5 stars

Nice service

Nice service

May 19, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice and simple 😄 Glad you’re happy with the service – appreciate you sharing 🙌

Rated 4 out of 5 stars

It is easily connected

It is easily connected
Has lots of choices
Nearly every price range
And has a option to buy your car

May 19, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice 😄 Sounds like everything’s nicely connected and easy to explore – loads of choice across all budget 🚗💰🙌

Rated 5 out of 5 stars

User friendly

User friendly

May 19, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice and simple 😄 Glad you’re finding it easy to use – appreciate you sharing 🙌

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