Good options for filtering with (for me) one exception. "Interior: leather/cloth" My car search only comes with leather, but I want a specific colour
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Review summary
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What people talk about most
Reviews shaping this summary
Great selection of vehicles , filters were a great help , found a van that I liked , unfortunately the company didn’t reply to my email so I ended up buying a van elsewhere . Great site , will definit... See more
Company replied
Easy to manage and get the results you want and all clear with plenty of pictures which nice so can see everything your getting
Company replied
First time I have used Cazoo, and I can't recommend it too highly. Good experience all the way through, amazing amount of good cars, reasonably priced, and lots of information. I finally found a mini,... See more
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Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10
Its really easy to use and I found my first car with the app!! Highly recommended
May 7, 2026
Unprompted review
Reply from Cazoo UK
Woohoo! 🎉 First car sorted – that’s a big moment 😄🚗 So glad the app made it easy and helped you find the right one. Thanks a lot for the 10/10 and the recommendation 🙌
Good quality cars
The car was presented very well and ready to be road tested. No pressure was applied for me to purchase the vehicle. It was just what l was looking for and it performs as well as it looks.
I would be happy to recommend this company to anyone looking for a good quality vehicle at a competitive price.
May 16, 2026
Unprompted review
Reply from Cazoo UK
Nothing beats hearing that you’re loving your new ride 🚗💨 Making it easy to connect Dealers and buyers is exactly what we aim for – thanks for sharing!
Fast efficient service
Fast efficient service. Hopefully the car is as described when I get it.
May 21, 2026
Unprompted review
Reply from Cazoo UK
We’re so happy to hear the dealer provided great service and made the process easy for you. Thanks for the kind words! 🚘
Reply from Cazoo UK
That’s what we love to hear! A seamless experience with the dealer is what we strive for – thanks for letting us know! 🙌
Reply from Cazoo UK
Amazing to hear the dealer made things easy for you! We’re all about connecting you with the right people, so this is music to our ears. 🎶
Easy to look for a nice car wgood siteith so…
Easy to look for a nice car with so many offers!Thanks
May 12, 2026
Unprompted review
Reply from Cazoo UK
Nice 😄 Sounds like you’ve walked into a car shop where everything’s already lined up and waiting for you to pick your favourite 🚗✨🙌
Reply from Cazoo UK
Amazing to hear 😊 Simple, clear, and easy to follow is what we’re all about – really appreciate you sharing 🚗🙌
Car nowhere near as described
Car nowhere near as described, broken light, burn on interior, chips all over, evidence where a car had hit a wing mirror. Every body panel had issues, car had cobwebs all over, spiders living all over it. None of the damage explained prior or in any images, a waste of time viewing.
May 16, 2026
Unprompted review
Reply from Cazoo UK
Oh no, we’re so sorry to hear this! 😔 We take feedback like this very seriously and want to make things right. Could you drop us an email at consumer.support@cazoo.co.uk with the details? We’ll investigate and take appropriate actions with the Dealer.
Reply from Cazoo UK
Woohoo! 🎉 Finding your way around all the makes and models should be easy, so it’s great to hear you’re enjoying the experience 🚗🙌
I tried using the app
I tried using the app, but found the ads to be overly intrusive to the experience and made searching difficult and frustrating.
April 2, 2026
Unprompted review
Reply from Cazoo UK
Thanks for the feedback – it’s super helpful! 🙏 We’re sorry to hear the ads affected your experience and made searching frustrating 😔 We’re always looking at ways to improve the platform, so we’ve shared this with the team to review.
Everything is explained in good detail…
Everything is explained in good detail and makes easy browsing
May 20, 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! 😄 We’re so glad the detailed information is making browsing nice and easy – that’s exactly what we aim for 🚗🙌
CUMBERNAULD AUTO AND SERVICES
Enquired about a car from CUMBERNAULD AUTOS REPAIR AND SERVICE. THE CAR WAS £2000. I enquired asking for more pictures, I got an emails back with the £2000 price. When I clicked into the website the price had jumped up by nearly £1000 I contacted them and they called me a 🤡 for pointing out the mistake. Crooks. AVOID AT ALL COSTS
May 20, 2026
Unprompted review
Reply from Cazoo UK
Oh no, we’re so sorry to hear this! 😔 We take feedback like this very seriously and want to make things right. Could you drop us an email at consumer.support@cazoo.co.uk with the details? We’ll investigate and take appropriate actions with the Dealer.
It has everything I need to know about…
It has everything I need to know about buying my next car and the support is outstanding will be visiting the site again in the near future for my next car 5 star rating from me well done team
May 19, 2026
Unprompted review
Reply from Cazoo UK
Wow, thank you so much for the amazing feedback! 🌟 We’re thrilled to hear you found all the information you needed and that the support stood out too. We’ll be ready and waiting when it’s time for your next car 🚗🙌
Reply from Cazoo UK
Love to hear it! 😄 We’re so glad you found the website easy to navigate – and best of luck with your competition entry 🏆🚗🙌
Great variety to always choose from
Great variety to always choose from, and very straight forward
May 12, 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! 😄 Plenty of choice and an easy experience is exactly what we aim for – thanks for sharing 🚗🙌
I got a nice and cheap car from the app
I got a nice and cheap car from the app
April 30, 2026
Unprompted review
Reply from Cazoo UK
Woohoo! We’re over the moon to hear you’re loving your new car 😎Sounds like you bagged yourself a proper bargain – nice wheels without breaking the bank 🚗💰🙌
Lovely man to speak to
Lovely man to speak to, very friendly and gave great advice, very quick and easy to understand going through procedure, Thank you very much 😊 x
May 3, 2026
Unprompted review
Reply from Cazoo UK
So glad to hear this 😊 Really nice to know you had such a positive experience with the dealer – clear support makes all the difference when going through everything 🚗🙌
Good lay out and ease of finding what…
Good lay out and ease of finding what you need.
May 19, 2026
Unprompted review
Reply from Cazoo UK
Love hearing this 😄 We’re really glad the layout is making it easy to find what you need – that’s exactly what we’re aiming for 🚗🙌
Reply from Cazoo UK
Love that 😍 Sounds like it’s giving you a great way to find a car without any hassle – exactly what it should do 🚗🙌
Reply from Cazoo UK
So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!
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