CB1 Medical Reviews 

Broken devices leaking onto furnishing and clothing, parts falling out leading to choking hazards. Delays of over a week for medication after ordering. Team often unhelpful and require chasing constantly when issues happen, which since I joined in July has been every single month. Left without medication before a hospital procedure. Promised all the support and help over the phone, as soon as it went to actually sorting? Nope. Nothing we agreed to verbally on phone they were adhere too. Reported to CQC this morning. Please be careful using this clinic if you have high health needs as they are not equipped to handle the care and should not be offering it.

My experience with CB1 hasn't been great. The customer service I've experienced isn't even worth 1 star, if I could give a lower score, then I would. As of today I will be looking for a new medical cannabis provider and clinic. The Drs themselves with CB1 are very good, but it's all let down by the pharmacy and the enquiries contact. After emailing the Pharmacy regarding medication availability, it had taken almost a week to confirm stock levels and to orde repeat medication (as it's impossible to get the same medication continuity) It was confirmed by a manager who is now away getting married, I would be contacted about this medication but again I have received no contact regarding this and have been put into a position where I now need to go to black market sources for medication. I know other medical cannabis users with different companies, and they are not experiencing these issues with medication or bring provided with information in a timely manner. I was asked to give CB1 one more chance (they have let me down on a number of occasions, not just this time) How many chances do you want me to give you.......

The process was far less daunting than imagined and the results of the medication far more effective, more immediate and with far less deleterious effects than I’d suffered from previous typical prescriptions

Disappointing service.. Would I go back No.

Having tried four different medical cannabis clinics over past three years, I can honestly say CB1 is the best by a considerable way. They have a comprehensive range of products available, making it easy to select another product if others are unavailable. Other clinics I’ve tried didn’t offer such a range, they suggest a couple of alternatives, not access to every available product. Someone is always available on phone when needed, again others you have to email and wait for reply. If you’re looking to try medical cannabis or switch from another clinic, CB1 is certainly the clinic I would recommend.

Been with cb1 medical since July and I can’t complain very professional, kind and helpful recommend cb1 to anyone in need best thing I’ve done.

1st Appointment cancelled same day. They set one up for the next day. This triggered anxiety they was late for the 2nd appointment and left me waiting which caused anxiety. The dr then triggered me using certain words. I was then refused the medicine. I’m a veteran and Jimmy Savile survivor who knows how the medicine works and helps me day to day but they booted me off next day. Do not trust these

Dr. put me right at easy straight away, calm, and listened, it is stressful waiting to be accepted though

Very good can’t wait to get more

Amazing service. great consolation. able to speak to the dispensary directly to source medication. All in all the best medical cannabis service you could ask for.

Prompt responses to any queries. Medical staff were knowledgeable, polite and helpful.
Product arrived quickly, and I'm happy with it's effect. I'm mostly taking it to help my insomnia, so far, I've only one poor night since I started taking CB1.
Overall, I'm very happy with CB1.

Tried to order repeat prescriptions. No stock available of my gummies and usual oil. I have about a week left. Spoke to the pharmacy team as advised. Waste of time. I am trying to order in good time and I will be left without any oils until at least November when they expect an update. Other supplies considerably more expensive for 2/3 rds of the amount 20ml which I cannot afford. As a supply chain manager, this really should not happen if manufacturer and suppliers are working together, and if shortages are known about, obtaining comparable stock from elsewhere might be a good idea. Not impressed.

What a joke they are . Think it's acceptable leaving a patient ten days without medication. My own doctor wouldn't do that to a patient. Forget this company helping with mental health because they will just make it worse

I heard about the medical cannabis route from a friend by word of mouth, and after doing my own research, I decided on cb1Medical and I'm really glad that I did, as the service is top-notch, from the initial phone call, the consultation call, which was thorough without being unpleasant, and the follow-up consultation call after the receieving and consuming my first batch of medication was all positive.
The App is very good and relatively straightforward, and the products on offer are both varied and impressive. I've found them to be very beneficial to me medically as such, I'm really happy and grateful to have found them. I'd certainly recommend them without hesitation, and finally, the staff on the phones are really helpful and empathetic.

it has helped me with the genetic predisposition of maintaining Ulcerated Colitus allowing me to gain a healthy digestive system, and to maintain pain relief which comes with the condition without resorting to opaite based medication and eventually surgery
thank you

I suffer from osteoarthritis of the knee and had tried all the recommended painkillers, most had no effect and due to it being a long term condition I didn't want to risk opiate based painkillers, thankfully I came across an advert for CB1, who offer medical marijuana for people who are open to alternative medicine. After setting up a video link appointment and discussed my disability and what I had tried was accepted as I fit the guidelines. Medical marijuana is offered for a variety of issues, not just limited to pain relief. Once accepted, after the first month due to the checks that are carried out, the medicine arrives within 48 hours of ordering by signed delivery. The app is easy to use for ordering prescriptions and keeping an eye on follow-up appointments. A very professional service, which should be widely available but due to marijuana being a controlled substance may be off putting, don't let prejudices put you off trying a medicine that works. I can not praise CB1 high enough.

I Started my Medical Cannabis Journey last year with CB1 Medical. The main treatment for one of my conditions is for pain which is quite complexed and debilitating. The staff at first point of communication over the phone were experienced and reassuring with regards to my issues. I had my first Consultation within the week and the Consultant was very knowledgeable regarding my conditions. We discussed medications together and I had my medication a couple of days later.
CB1 Medical will do your legwork for you regarding your Summary of Care from your GP if you are unable to do this yourself with no charge. I have not had any issues with CB1, the staff are very professional knowledgeable and understanding and the Patient comes first, a very patient friendly clinic.
The CB1 app is very easy to navigate around especially for when ordering your repeat prescriptions.
CB1 Medical is a 1st Class Clinic and I would highly recommend them.

The whole process is nice and easy

I’ve been with cb1 for a while now and found everything to be excellent very cheap prices £50 for a year re appointments etc then pay for prescription I think there the cheapest for consultations in the uk yes you may have to wait on occasion for prescription but if you order in advance of medication running out there’s no problems as I said the doctors , staff , call agents and pharmacy have all been excellent without fault in my time with them and I would definitely recommend to anyone who needs help to relieve symptoms

Very happy patients. Been with them for two years now. Great service and fast delivery. Thanks for all the effort you put in to support your patients.