CB1 Medical Reviews 

320
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the knowledgeable and friendly staff, finding doctors understanding and approachable. The overall process is often described as easy, efficient, and straightforward, with a good selection of medication options available to suit various needs. However, some customers also noted significant issues with delivery, frequently experiencing late or missing prescriptions and long waiting times. Additionally, a number of people reported dissatisfaction with customer service, citing ignored communications and a lack of responsiveness. Concerns about product availability, with desired items often being out of stock, were also mentioned.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting solid advice, speedy service,... See more

Product

Reviewers mention ambiguous feedback about product, with some praising the solid advice, speedy service, and... See more

Staff

Consumers find staff to be positive, with many reviewers praising their helpfulness, knowledge, and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the quick, efficient,... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose fr... See more

Company replied

Rated 4 out of 5 stars

Great all round clinic in my opinion, never had any problems. I’ve been using this clinic for over a year now. Doctors are very approachable, specially Doctor Tordoff. I like its discreteness as it’s... See more

Rated 4 out of 5 stars

There have been some hiccups during the last six months with CB1. I have to say that they have responded to these admirably and apart from the continued use of jiffy bags which I believe will come... See more

Rated 4 out of 5 stars

Fantastic easy to join . Great staff for the consultation . Would have been an easy 5 stars if the stock of medication didn't run out so often .

Company replied


Company details

  1. Pain Control Clinic
  2. Medical Clinic
  3. Pain Management Physician
  4. Specialized Clinic

Written by the company

CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support. Visit cb1medical.com to check your eligibility and get started today.


Contact info

3.5

Average

TrustScore 3.5 out of 5

320 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(320)

230 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to continuing day

From start to continuing day , CB1 medical have been 1st class to every query I have asked of them .brilliant work keep it up.
I have suffered with joint,knees and neck nerve damage for years struggling with prescription pain medication with little effect of them working, I’ve been with CB1 for 3 months now and I have better sleep and I’m more comfortable and mobile than I have been over the last 3-4 years …. Thanks again CB1

November 13, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, David - it’s great to hear your treatment has improved your comfort, sleep, and mobility. Our team is proud to support thousands of patients across the UK just like you.

Advertisement
Rated 5 out of 5 stars

Easy an simple an well looked after

November 13, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Gary - we’re so pleased to know you’ve felt well looked after. We aim to make the whole experience simple and supportive from start to finish.

Rated 5 out of 5 stars

From signing up to getting g my…

From signing up to getting g my prescription they explained everything they went though my medical history and didn't judge at all I suffer wuth complex ptsd cause from long term trauma abuse.
Since I joined up ive been able to go out in public and not have a break down .
Thank you giving me my life back

November 13, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Cassie, thank you for your heartfelt words. We’re so glad your treatment has made such a difference to your wellbeing. It means a lot to the whole CB1 Medical team to know you’ve felt supported and cared for.

Rated 5 out of 5 stars

I've never had any issues with CB1

I've never had any issues with CB1. One consultation fee a year of £50, far lower than one or two other clinics. Goods have always been on time and in good order. Any questions have been answered promptly and politely.

November 10, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for your kind review - we’re glad you’ve found our £50 consultation model simple and transparent. It’s great to hear your experience has been smooth and reliable.

Rated 4 out of 5 stars

Fantastic easy to join

Fantastic easy to join . Great staff for the consultation . Would have been an easy 5 stars if the stock of medication didn't run out so often .

November 13, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thanks so much for your review - we’re really glad you found joining CB1 simple and your consultations positive. We completely understand that stock availability can be frustrating at times. Our in-house pharmacy works hard to maintain one of the widest ranges in the UK, and we’re continually improving supply to make things even smoother.

Advertisement
Rated 5 out of 5 stars

I was a little sceptical at first

I was a little sceptical at first, but having exhausted my pharmaceutical options I thought I'd give it a go.
I've found the whole process so easy, the doctor was really well-informed and helped me to understand the medication and the different strains. All of the staff are lovely in fact.
I ackowledge what other reviews have said about product availability, that's sometimes the case with conventional medication too; my daughter has been waiting 7 months for ADHD meds. So to sometimes have to switch to a different strain is not the end of the world for me.
I've found it really helpful all in all, and I'm grateful for the recommendation. I'm not pain-free, but I'm much more comfortable. And that's a win in my book.

November 13, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Dani - we really appreciate your thoughtful feedback. You’re right that stock can vary, but we’re proud to maintain one of the widest selections in the UK and are always improving availability.

Rated 5 out of 5 stars

The best service I’ve experienced since…

The best service I’ve experienced since starting medical canna. They actually seem like they care, from the initial telephone call they provided details and options not offered by other clinics. The details of how your order is flowing through their system was a welcome addition against other clinics. The repeat prescription process was simple effective with subsequent deliveries being very prompt. There have been some small points that were addressed promptly and effectively. Options and access to actual people was great and left me with a very positive experience throughout!

November 13, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Eric. We’re so pleased to hear that you’ve had such a positive experience and that our team’s support and communication has made a difference.

We’re proud to offer a personal, reliable service that helps patients feel informed and in control of their care.

Kind regards,
The CB1 Medical Team

Rated 5 out of 5 stars

Helpful and understanding

CB1 medical have been very helpful, and understand my needs. Ordering is made easy, and delivery is quick. Overall, I've got no complaints at all.

November 13, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Angie. We’re delighted that you’ve found our team helpful and understanding.

Making treatment simple, supportive, and stress-free is at the heart of what we do, and it’s great to know that’s been your experience.

Warm regards,
The CB1 Medical Team

Rated 5 out of 5 stars

I have had a very positive experience…

I have had a very positive experience from the start and long may it continue

November 7, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Shian. We’re so pleased to hear that your experience has been positive from the very start. We’re proud to support thousands of patients across the UK with safe, clinician-led medical cannabis care.

Kind regards,
The CB1 Medical Team

Advertisement
Rated 5 out of 5 stars

They have been excellent for me

They have been excellent for me. I like that you can mix and match products and the THC % you can have goes up over time. They're much much better than Curaleaf were

November 12, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Will. We’re glad to hear that your experience with CB1 has been excellent and that our flexible approach to prescribing has worked well for you.

We appreciate your feedback and your trust in our clinicians.

Warm regards,
The CB1 Medical Team

Rated 4 out of 5 stars

Great company to deal with

Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose from. I would recommend to anyone who wants to try a different pain relief option. To come and give Cb1 medical a try.. and also everything is straightforward and quick. the only little negative issue is the price of the flower🤨. otherwise i would have given a 5star rating if it was a bit cheaper. But overall I've had a good experience with Cb1 medical👍😊

November 12, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for your review, Jay. We’re really pleased that you’ve had a good experience and found our clinicians attentive and supportive.

We understand your feedback about price and continuously review our formulary to keep treatment as affordable as possible.

Kind regards,
The CB1 Medical Team

Rated 5 out of 5 stars

Cb1 medical

Been very helpful with conditions, had all questions answered by clinic promptly

November 12, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Trevor. We’re happy to hear you’ve found our team responsive and helpful. We take pride in providing clear answers and ongoing support to every patient we care for.

Warm regards,
The CB1 Medical Team

Rated 5 out of 5 stars

Very Good Clinic

I've been a patient at CB1 for a several months, I have complex medical history requiring a lot of medication. I've replaced some of my conventional meds for cannabis resulting in an improvement in my Qol. Very happy with CB1

November 12, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, MB. We’re really pleased that medical cannabis has made such a difference to your quality of life. Our clinicians work hard to ensure each treatment plan is safe, personalised, and effective.

Warm regards,
The CB1 Medical Team

Advertisement
Rated 3 out of 5 stars

It’s good but if you vape it’s…

It’s good but if you vape it’s expensive I have mine only at night but if it was for pain I would imagine you’d be looking at £70 a day for one cartridge

November 12, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Luke, for sharing your feedback. We’re pleased you’ve had a positive experience overall. We appreciate your comment about costs and continue to work with our pharmacy partners to keep treatment options as accessible as possible.

Kind regards,
The CB1 Medical Team

Rated 5 out of 5 stars

No complaints at all

No complaints at all, I order my medication from their pharmacy list of what they have available, I usually order on a Sunday and its delivered on Wednesday. I've been a patient for 4 months.

October 29, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Wayne. We’re delighted that everything has gone smoothly and that your orders are arriving promptly. We’re proud to provide reliable care and efficient delivery through our in-house pharmacy team.

Kind regards,
The CB1 Medical Team

Rated 5 out of 5 stars

The application was simple and very…


The application was simple and very comfortable. The staff are professional and efficient. Queries are resolved within a day.
Thank you CB1.

August 21, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Khalid. We’re so glad the process felt simple and professional. Our goal is always to make care accessible and ensure patients feel supported every step of the way.

Warm regards,
The CB1 Medical Team

Rated 1 out of 5 stars

Broken devices leaking onto furnishing…

Broken devices leaking onto furnishing and clothing, parts falling out leading to choking hazards. Delays of over a week for medication after ordering. Team often unhelpful and require chasing constantly when issues happen, which since I joined in July has been every single month. Left without medication before a hospital procedure. Promised all the support and help over the phone, as soon as it went to actually sorting? Nope. Nothing we agreed to verbally on phone they were adhere too. Reported to CQC this morning. Please be careful using this clinic if you have high health needs as they are not equipped to handle the care and should not be offering it.

November 6, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

We’re very sorry to hear about your experience, Natalie, and we completely understand how frustrating this must have been.

Our team has been in direct contact with you by email to address your concerns and continue supporting you. We take all feedback seriously and are reviewing what happened to ensure we improve going forward.

Advertisement
Rated 1 out of 5 stars

Doesn't care about Patients

My experience with CB1 hasn't been great. The customer service I've experienced isn't even worth 1 star, if I could give a lower score, then I would. As of today I will be looking for a new medical cannabis provider and clinic. The Drs themselves with CB1 are very good, but it's all let down by the pharmacy and the enquiries contact. After emailing the Pharmacy regarding medication availability, it had taken almost a week to confirm stock levels and to orde repeat medication (as it's impossible to get the same medication continuity) It was confirmed by a manager who is now away getting married, I would be contacted about this medication but again I have received no contact regarding this and have been put into a position where I now need to go to black market sources for medication. I know other medical cannabis users with different companies, and they are not experiencing these issues with medication or bring provided with information in a timely manner. I was asked to give CB1 one more chance (they have let me down on a number of occasions, not just this time) How many chances do you want me to give you.......

October 27, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Hi Kaveh,
We’re sorry to hear that your experience hasn’t met expectations. We completely understand how frustrating it can be when communication or continuity issues affect your care. Across the medical cannabis industry, stock consistency can sometimes be a challenge - though our in-house pharmacy typically holds over 80 different flower medications to provide choice and reliability.

We know how important it is for patients to have access to their preferred medication, and we work hard to maintain strong stock levels and regular supply. Our upcoming technology upgrades will also make it easier for patients to see real-time availability and reduce the likelihood of interruptions.

Rated 5 out of 5 stars

A better option

The process was far less daunting than imagined and the results of the medication far more effective, more immediate and with far less deleterious effects than I’d suffered from previous typical prescriptions

November 2, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for sharing your experience!

We’re delighted to hear that your treatment with CB1 has been effective and that the process felt straightforward. Our team is committed to providing safe, personalised care, and it’s great to know it’s making a real difference.

Rated 1 out of 5 stars

Disappointing service.

Disappointing service.. Would I go back No.

October 21, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

We’re sorry to hear that your experience with CB1 didn’t meet your expectations.

While we aim to provide helpful and supportive care, we understand that sometimes our service may not feel right for every patient.

We sincerely apologise for any frustration caused and wish you the very best with your treatment going forward.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look