CB1 Medical Reviews 

315
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the knowledgeable and friendly staff, finding doctors understanding and approachable. The overall process is often described as easy, efficient, and straightforward, with a good selection of medication options available to suit various needs. However, some customers also noted significant issues with delivery, frequently experiencing late or missing prescriptions and long waiting times. Additionally, a number of people reported dissatisfaction with customer service, citing ignored communications and a lack of responsiveness. Concerns about product availability, with desired items often being out of stock, were also mentioned.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting solid advice, speedy service,... See more

Product

Reviewers mention ambiguous feedback about product, with some praising the solid advice, speedy service, and... See more

Staff

Consumers find staff to be positive, with many reviewers praising their helpfulness, knowledge, and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the quick, efficient,... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose fr... See more

Company replied

Rated 4 out of 5 stars

Great all round clinic in my opinion, never had any problems. I’ve been using this clinic for over a year now. Doctors are very approachable, specially Doctor Tordoff. I like its discreteness as it’s... See more

Rated 4 out of 5 stars

There have been some hiccups during the last six months with CB1. I have to say that they have responded to these admirably and apart from the continued use of jiffy bags which I believe will come... See more

Rated 4 out of 5 stars

Fantastic easy to join . Great staff for the consultation . Would have been an easy 5 stars if the stock of medication didn't run out so often .

Company replied


Company details

  1. Pain Control Clinic
  2. Medical Clinic
  3. Pain Management Physician
  4. Specialized Clinic

Written by the company

CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support. Visit cb1medical.com to check your eligibility and get started today.


Contact info

3.6

Average

TrustScore 3.5 out of 5

315 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(315)

226 reviews in the last 12 months

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Rated 5 out of 5 stars

So far so good

So far so good.

I tried just about every painkiller my doctor could give me along side anti depressants but they hardly touched the pain. Out of pure desperation I tried CB1 Medical and I'm glad I did. From all the clinics I looked at this worked out to be the cheapest with only paying £50 and getting your initial consultation plus consultations every 3 months or in my case when I requested one. Ive had two deliveries so far and just ordered my third. The Doctors are understanding and non judgemental once they see you have tried different ways to relieve pain. Delivery says next day but expect more like 3 days. If you order before you run out you will be ok.

April 24, 2026
Unprompted review
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Rated 4 out of 5 stars

Good value clinic

Good value clinic. I was seen quickly by a doctor via online chat. Discounts for medication nearing the end of its life is a good feature. You don’t get a Can Card though, which I was disappointed with.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and smooth service

Very professional and smooth service.
Communication with the team and doctors was friendly and helpful for my health needs. The delivery was fast and packed with care. I’ve recommended this clinic to a few friends as it’s helped me with so many issues. I’m now able to sleep through the night and get through the day. Highly recommend CB1 Medical.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT recommend. unless you want to exchange money for stress

bad experience and customer service is awful. still haven't got my money back nor have they done anything they said they will or fixed any of the issues. and they tell me its fine its ok. for me to get violated? yeah because you're not the one getting violated. you're doing the violating here.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Very helpful fantastic…

Very helpful fantastic communication...very responsive...very friendly...it was so much easier than I thought it would be...not received my script yet...but it's been the weekend...very happy thus far...
Thankyou!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Waiting on my first script to arrive

Waiting on my first script to arrive, Doctor was super helpful, understanding and informative. Very straight forward company, easy to sort out & would recommend to new patients. Efficient company

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

1 Star reviews has not been my experience

Having read some of the 1 star reviews I thought I'd jump on here to give them the 5 stars they deserve from my side.
A bit of background - I deal with a historical spinal injury that hurts all the time, like literally 24/7 and so, bc of that, also a loss/disturbance of sleep.
The consultation was in depth and in no way condecending like I've read in some 1 star reviews. I also have never had problems with either delivery or faulty products.

I recently had an issue with my workplace & medication and while they didn't intervene directly, they did set me up with a liaison with an outfit that did, along with documentation I could pass onto my employer, which all helped to rectify the whole situation.

My only gripe I have, which is not worth demoting a star in my eyes, is not having more info on each product they offer.
If you are reading this CB1;
Terpene profiles and explaination of benefits
Type of effects to generally be expected
Strain is best suited for.....

amongst other info would be greatly helpful and welcomed - think leafly.com type overview....

All in all - good pricing, good Doctors, decent selection, good turn around times, good care.

Defo 5/5

April 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Simple sign up

Simple sign up, good in-depth doctors consultation and it felt like he was actually listening to me and understanding my issues. I sent over my medical record summary, described the conditions I needed help with and got accepted. Service was then so quick, ordered and paid via the patient portal and received medication within 2 days.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

CB1 medical have been brilliant!

CB1 medical have been brilliant, from initial consultation through to my first prescription delivered yesterday, my Doctor was very knowledgeable and helpful and recommended some things for me to try. I’ve not slept properly for a few months and last night I slept most of the night and today I feel fresher than I have in months 🙏 also not itching half as bad too 🙏 would recommend them all day long, a great selection of meds available also 🙂

April 9, 2026
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Rated 5 out of 5 stars

The best clinic that I have found!

What fantastic service and staff, throughout the company! I have tried other clinics. But this one is by far the best. No monthly fees. Very fair prices. Top quality meds! Expert advice. Medication that has made my life bearable, again.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Regarding my experiance with CB!

Regarding my experiance with CB!: I was thoroughly impressed with the fantastic service I received as well as the selection of medication available. It was easy to find options tailored to my specific needs. Additionally, I truly appreciated the quick turnaround time throughout the process.

Thank you for the excellent support.

March 25, 2026
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Rated 1 out of 5 stars

Completely ignorant and dismissive of…

Completely ignorant and dismissive of both veterans and mental health issues. They offer prescriptions for PTSD, anxiety and depression but when the consultant asks you about these symptoms, refuses to prescribe medical cannabis because you have the symptoms of PTSD, anxiety and depression. When you complain you get a mealy mouthed response I will be taking this forward administratively.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good!

So far so good, initial consultation went smoothly, dealt with some paperwork and product ordered. I had a vape and some flower which arrived in a couple of days. The medication has been great for me. I have chronic back pain for the last 3 years and have had the 1st best nights sleep in that time. During the day when it gets bad, a quick blast on the vaporiser and all sorted. The customer service so far has been very responsive and will continue using these guys after transferring from somewhere else

March 23, 2026
Unprompted review

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