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Rated 2 out of 5 stars

For almost a year now, I've been unsuccessfully pursuing support for two paid accounts. Tickets are only answered by AI, so no one is actually helping. So, I've paid twice and lost money twice. Not re... See more

Rated 2 out of 5 stars

The good thing about this service is their range of TV options and the quality of the images. But when there is a problem (and there often is) the support is absolutely frustrating, unhelpful and... See more

Rated 5 out of 5 stars

Needed some technical support and was sceptical as to whether there would actually be any, but was pleasantly surprised. Problem solved along with quick responses from the support team. Keep up the... See more

Rated 1 out of 5 stars

I was using them for 3 years without issue and then one day they simply started blocking basic functionality. Like watching streams from VLC media player and seemingly most other desktop application... See more

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2.8

Average

TrustScore 3 out of 5

522 reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 1 month

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Easy to use

Easy to use, can add and remove channels as required, picture quality is very good, Staff respond in good time for any queries you may have.

March 20, 2025
Unprompted review
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Rated 1 out of 5 stars

They cancelled my account one day…

They cancelled my account one day saying that my credentials have been compromised... When it doesn't make sense since you can reset the credentials at any time.

February 21, 2025
Unprompted review
CCCAMBOX TV logo

Reply from CCCAMBOX TV

We understand your concern and appreciate you reaching out. While it’s true that credentials can often be reset, when we detect that an account may have been compromised, especially in a way that could pose a risk to our platform or other users, we may take immediate precautionary measures — including suspension.

This is done to protect both your data and the integrity of our service. As stated in our Terms of Service, we reserve the right to suspend accounts when security is at risk.

If you believe this action was taken in error, we encourage you to contact our support team so we can further review your case.

Rated 1 out of 5 stars

It's a SCAM you have been warned

It's a SCAM you have been warned! They will randomly cancel your service without any notification. I raised a ticket and was told my account seemed to have been compromised and has now been permanently disabled. When I asked for proof, and stated I'm using 2-factor authentication so if it was the case they would need a code to log in I was simply ignored! I suspect they just didn't want to honor the year I had left of the discount I initially had paid for. Extremely frustrating, don't use these lot!

February 28, 2025
Unprompted review
CCCAMBOX TV logo

Reply from CCCAMBOX TV

We’re sorry to hear about your frustration. Please understand that account security is a top priority for us. When we detect activity that suggests an account may have been compromised—regardless of 2FA being enabled—we may take immediate action, including suspension, to protect both the user and our platform.

As stated in our Terms of Service, we reserve the right to disable accounts that pose a potential risk. These decisions are never made lightly, and we understand they can be frustrating.

If you’ve reached out and feel your concerns weren’t fully addressed, we encourage you to contact our support team again with your ticket ID so we can re-examine the situation.

Rated 1 out of 5 stars

Shocking

I was using them for 3 years without issue and then one day they simply started blocking basic functionality. Like watching streams from VLC media player and seemingly most other desktop applications. Every single other service I've found allows this.
I messaged back and fourth for a few days on this and they eventually just closed the ticket without any kind of solution what so ever.
Do yourself and favour and avoid this company and good luck getting a refund from them if you do try it because the new payment method is extremely sketchy.

January 12, 2025
Unprompted review
CCCAMBOX TV logo

Reply from CCCAMBOX TV

We’re sorry to hear about your negative experience and understand your frustration. We strive to offer the best service possible, and we regret that we didn’t meet your expectations in this instance.

The functionality you mentioned should not have been restricted, and we take your feedback seriously. If the ticket was closed without resolution, we sincerely apologize for that as well. Please reach out again with your ticket ID, and we will ensure it gets escalated and reviewed properly.

Regarding the new payment method, we understand your concerns. Our goal is to offer secure, reliable payment options, and if there’s been any confusion or issue, we want to address it.

We appreciate your feedback and hope we can resolve this to your satisfaction.

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Rated 1 out of 5 stars

Scam site

Haven't been sent the product . I emailed and used there whatsapp page and no reply. Claiming money back through PayPal

January 25, 2025
Unprompted review
Rated 1 out of 5 stars

Paid, no service, support is crap

Been a client for a while... Renewed a week ago after checking with themthat their new form of payment through wert.io was ok. Money was debited from my account.
Finally after a week and having tickets closed several times. I still have no subscription while I repeatedly provided the needed details to their support.
Justin and Gareth, whatever their name, are playing ping pong with my case and no news for five days.

January 13, 2025
Unprompted review
Rated 2 out of 5 stars

Took me to widget.wert for payment and…

Took me to widget.wert for payment and asking to purchase in crypto payment. Never has issues in the past but this Sounds a lot fishy and suspicious. Luckily my bank blocked the payment. I would stay away and find alternative.

December 23, 2024
Unprompted review
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Rated 1 out of 5 stars

Don't buy from them

Don't buy from them. I bought a service and found out that is rubbish. The channels are slow and looping, awful for the eyes and was driving me crazy. Opened few tickets with them and every time the tickets were closed down without resolution. Eventually requested refund calling upon theirs 30 Days Money Back Guarantee WHICH IS LIE.
If you don't want to regret later AVOID at any cost.

December 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent! Great support!

I have been with CCCAMBOX for 3 years, and I am happy with their services. Very good and fast support. Personally, whenever I have had a problem, they have guided me and given me solutions. Thanks

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

They customer service is not helpful at…

They customer service is not helpful at all.
I tried to pay but they were not able to help me. I wrote number of time but no help at all.
So, I want to stay with them and pay but they did not care, so what tell, wish you all good but payment and customer service is nightmare....

October 25, 2024
Unprompted review
Rated 2 out of 5 stars

subscription renewal

Got my early renewal invoice the other day. went to pay it and transaction was unsuccessful with 2 cards on 2 devices. Phoned banks and both alluded to either CCC or Wert (payment handler) being flagged as a "fraud merchant" and no payment would be processed by either bank.

Contacted CCC and got reply with new invoice link, tried that, took me back to Wert which had by this point removed my account. Pointed this out to CCC and was called a liar because "that's not the link I sent you". Woke up today, new email from CCC, oh that was human error on our side, try this link. Tried it and guess what?, this link was a broken link and presented as "site cannot be reached". No surprise really when there is a clear error in the link address.
Waiting on a reply to that still.

Don't know whats going on with them this year, never had any probs like this previously. If they get back to me I'll give it one more shot to pay and if that doesn't work then I'm going to stop trying. Not worth the effort.

Just had reply to the broken link problem.
We've not heard back from you in 48hrs so were closing the ticket. (Despite my reply already)

Anyway, that looks like the end of my relationship with CCCambox. Plenty other options available.
their loss.

November 15, 2024
Unprompted review

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