CECT-Shop.com Reviews 

2,203
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I have ordered a Xiaomi Mi 11 Ultra in November 2021. Now, the battery is blowing up and the phone back is lifting off the phone. Furthermore, the camera sporadically refuses to work - not only in... See more

Rated 5 out of 5 stars

I was sceptic to order an expensive smartphone from China. The more I was impressed about the experience with CECT shop. The web shop is reliable and the order process as well as the terms&cond... See more

Rated 1 out of 5 stars

They asked for half payment before and told me to pay half later after delivery! After i paid my first deposit they told me to pay full so and only they would delivery it right away, so i did! I haven... See more

Rated 1 out of 5 stars

The phone never came and the support staff stopped responding. They used a company called laser ship that seems to regularly not deliver packages. I bought a phone from them a year ago and it was ok,... See more

Company details

  1. Cell Phone Store

Information provided by various external sources

Seit 2006 der Nr.1 Online-Shop für den europäischen und deutschsprachigen Markt für China Smartphones, Gadgets & Tablet PCs - Your # 1 online store for trustful and safe online shopping for Chinese smartphones, gadgets & tablet PCs since 2006.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

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2.6

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(2,203)

1 review in the last 12 months

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Rated 5 out of 5 stars

very good

very good. everything as advertised. fast delivery, good shipping tracking, good product, good market price. will recommend to others. would buy again. cheers

ps: a better explaination regarding custom laws for import to eu would be nice

August 31, 2021
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Rated 1 out of 5 stars

The service attitude is very bad

The service attitude is very bad, the mobile phone sent to me lost, no matter, let me have been waiting for the news, and then send information customer service also do not reply to the information, is to let me have been waiting, until now also did not give me a reply, the money is not returned, the mobile phone also do not send to me again, this is not in a fraud,
( You can ask the customer service, if the mobile phone they send is lost by the courier company, should the seller pay you the new mobile phone immediately, or wait for them to get the compensation from the courier company before sending us the new mobile phone. The courier company will not pay for the new mobile phone. , Do we have to wait until the express delivery pays, and FedEx will not notify you and put the express parcel at your door, and it will disappear when you find it. Of course, is it our responsibility? I also call FedEx. , They said that they can contact the Chinese sellers and the Chinese express company to contact the indemnity issue. This is your own problem,If you don’t believe how their customer service solves the problem for you, you can contact me and I will take a screenshot to show you how their customer service responds to my message. The company does not accompany money to them, they will not send me a new phone or refund, )

July 1, 2021
CECT-Shop.com logo

Reply from CECT-Shop.com

Dear Jianglin Chen,

thank you for your second order at our online store. Sadly, we have not received any feedback and review from you about your first order in 2020.

Based on the shipping status your latest order was delivered to you successfully on Monday, 14 June 2021 at 13:38. Furthermore, we have replied to all of your emails in a timely manner, see https://mega.nz/file/ZgEDwADI#NtXiOVwJVbmqRCz7k3QChYEfgBPHYKSuB7a-6EcY-zM.

So far, your case is already under investigation. Please note, that we have no influence on the processing speed. As explained by email we will get back to you immediately once there is an update.

Thank you for your attention, understanding, patience, and efforts,
your CECT-Shop team - Since 2006
C.N.

Rated 5 out of 5 stars

Great experience

I ordered an E Ink device from CECT-Shop and had a great experience. As the device I bought doesn't come with an option to set its language to English on the device itself, I was asked to confirm if I was aware of this limitation. After that, their delivery status page was frequently updated and I received my device very quickly with no fuss.

June 11, 2021
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Rated 2 out of 5 stars

Cest-shop doesn't refund

Cest-shop doesn't refund, I paid 698,9 euros for a phone including delivery, on 9th days of usage I realized that I don't want to use this phone anymore, but they wrote me that German laws don't work for them, so we don't have a right to return it in 14 days.

I bought Xiaomi mi 10 ultra because of it's camera, but then i realized that it has problems.

Notifications don't work properly, for example, Whatsup and skype, online bank N26, and some others app are blocked somehow by MIUI. I've googled and tried all advices from the web, but nothing helps. I've disabled battery saver for these apps, i gave them all permissions, i enabled all notifications in the phone's settings, but when the phone sleeps, it just blocks applications' notifications.

The shop's answer regarding the issue of the notifications:
"Thats not a defect, that is just a common issue with phones for the chinese market, because people dont use this Apps here. It can be the Battery Manager, or the App Setting itself.
Like i wrote before, i strongly recoment to Install the Xiaomi.eu Rom on the Phone, so you have more language options, Google Services and less problems with Notifications. We happy to help you with that."

I bought a phone for 700 euro and have to manually install Rom in order to notifications work. I don't have words, just bravo, super advice.

Another thing is that my eyes hurt and I have headaches because of the screen. Previously I used Samsung for 2 years and didn't have such problems at all.
I've tried everything to solve my eyes issue, i use computer glasses, i set all the settings on the phone, the antiflicker mode doesn't help, reading mode as well.

I'm very disappointed.

May 26, 2021
Unprompted review
CECT-Shop.com logo

Reply from CECT-Shop.com

Hello Denis,

thank you for your feedback. We are sorry to hear, that your eyes hurt and that you have headaches because of the Mi 10 Ultra screen. You can find dozens of different display setting possibilities at Settings to adjust refresh rate, brightness, color scheme, reading mode, anti flicker mode, dark mode, sunlight mode, night mode, as well as advanced settings related to color gamut or color temperature. Last but not least, have you tried to use glasses and/or increase the text size/change font? Have you already tried to contact and consult an ophthalmologist? It is not unusual that too much screen time will affect your eyesight and causes headaches.

In general, you can find our return conditions at the footer section of our website or directly at https://www.cect-shop.com/en/pages/returns.

If you have any issues with notifications than it has simply something to do with the settings of your phone (e.g. battery savings) or with the app itself. In such a case, you can always directly contact the app developer.

Take care of yourself and if you need further assistance concerning your notifications, please don't hesitate to contact our customer service at anytime.

Thank you in advance,
your CECT-Shop team - Since 2006
C.N.

Rated 5 out of 5 stars

Good support and tracking of package

I bought a phone. Support was fast to respond to my questions and I got a tracking status that followed the package every step of the way. Delivery was a bit long, ordered the 20th of April got it the 5th of May, but long delivery was expected.

May 14, 2021
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Rated 5 out of 5 stars

Great service by CECT Team

Great service. The team was helpful every step of the way and helped ship my new OnePlus 9 Pro without any difficulties to South Africa. Shipping was alright and customs cleared in a day with a low fee.

May 6, 2021
Rated 3 out of 5 stars

Not delivered

The order for the phone was canceled after it had reached Hong Kong for reasons unknown. I subsequently had to cancel the order, but my payment was immediately returned.

May 6, 2021
Rated 1 out of 5 stars

Phone doesn't work

Phone doesn't work, won't respond to my emails about a return. Horrible company
#In response to what you said below#
It does not work, I tried it here in Portland, and in Seattle, with both T-Mobile, and at&t. You get no service, nothing, you can't call or get data. It won't even function. Honestly the easiest thing to deal with about this -not a phone in the US- was the lack of Google.

May 6, 2021
CECT-Shop.com logo

Reply from CECT-Shop.com

Dear Garnet Bugbee,

thank you for your feedback about your order of the HiSense A7 CC. We are sorry to hear, that you are not satisfied with your purchase and our service.

The ordered HiSense A7 CC works at the USA and is as described. We also do test calls with each device before dispatch. You can always find all supported network bands and frequencies at our product description.

Our customer service has replied to your email ticket from April 27. Please also note, that from May 1st until May 5th were national Labour Day holidays in China. Therefore, it might take a bit longer than usual to reply to your email again.

In the meantime, if you have any issues with using the phone with your local cellular network carrier, please contact them directly.

Thank you for your attention, understanding and patience.

See you soon,
your CECT-Shop team - Since 2006
C.N.

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Rated 5 out of 5 stars

Very happy with my purchase.

Very happy with my purchase.

My Q5's tablet sleeve feels of great quality and looks very sleek. The item was delivered in a timely manner and I was kept updated on its whereabouts every day while waiting for it. Thank you CECT!

May 4, 2021
Rated 5 out of 5 stars

I ordered a Hisense Q5

I ordered a Hisense Q5. Overall I have found my first order from this company to be 5 Star! As well as receiving an item that I am very happy with that has been received in good time. I very much appreciate the efficient communication and tracking system, showing me exactly where the item was during its journey abroad.

Very much appreciated! Especially as I was a little bit apprehensive about paying so much for an item that was coming from abroad.

Once again, thank you very much and I will not hesitate to order from you in the future.

April 23, 2021

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