I needed to replace an electric panel heater so I called the manufacturer who put me in touch with CEF. When I called the phone was answered straight away by Jordan Turner. He suggested it was best fo... See more
Company replied
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I needed to replace an electric panel heater so I called the manufacturer who put me in touch with CEF. When I called the phone was answered straight away by Jordan Turner. He suggested it was best fo... See more
Company replied
A very helpful member of staff guided me through the process of ordering the item I wanted as I'm not very "tech savvy". He was extremely patient! What could have been very stressful for me was turned... See more
Company replied
Online order for cable and delivered to Cardiff branch for collection, wrong size delivered but Cardiff branch quickly put right the issue. Great bunch of guys in there, friendly, and professional. Gr... See more
Company replied
The branch in Hadfield Road is superb. The staff were extremely helpful and friendly especially Alec and James. I would definitely recommend this branch of CEF.
Company replied
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
Written by the company
6, Leckwith Works, CF11 8AQ, Cardiff, Hadfield Road, United Kingdom
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I needed to replace an electric panel heater so I called the manufacturer who put me in touch with CEF. When I called the phone was answered straight away by Jordan Turner. He suggested it was best for me order online and sent the link. I ordered around 3:00pm and the heater arrive the next day - postage free! It took minutes to disconnect the old heater and fit the new.

Reply from CEF - CDF
The branch in Hadfield Road is superb. The staff were extremely helpful and friendly especially Alec and James. I would definitely recommend this branch of CEF.

Reply from CEF - CDF
Gave me advice on items i purchased, collected items with no issues

Reply from CEF - CDF
A very helpful member of staff guided me through the process of ordering the item I wanted as I'm not very "tech savvy". He was extremely patient! What could have been very stressful for me was turned into a much easier experience.

Reply from CEF - CDF
Great service. Delivered items next day before noon as from national depot. Took return of some items locally and refunded no question.

Reply from CEF - CDF
Online order for cable and delivered to Cardiff branch for collection, wrong size delivered but Cardiff branch quickly put right the issue. Great bunch of guys in there, friendly, and professional. Great job many thanks, won’t order on line again!!!

Reply from CEF - CDF

Reply from CEF - CDF
You seem to have everything I need in the shelf every time I go in

Reply from CEF - CDF
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