CEF - CSS Reviews 8

TrustScore 4 out of 5

4.1

Unit B31, Barwell Business Park, Leatherhead Road, KT9 2NY Chessington, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We ordered the product on Friday morning and whilst not in stock it arrived at 8.30 am Saturday on site ready to install. Our customer was extremely impressed.

Company replied

Rated 4 out of 5 stars

Goods as expected. Facility to have goods delivered to local store much appreciated. Shame email to say when goods at store never sent. Helpful staff

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - CSS

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • Unit B31, Barwell Business Park, Leatherhead Road, KT9 2NY, Chessington, United Kingdom

  • 020 8974 1547

4.1

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Goods as expected

Goods as expected. Facility to have goods delivered to local store much appreciated. Shame email to say when goods at store never sent.
Helpful staff

January 20, 2025
CEF - CSS logo

Reply from CEF - CSS

Thank you very much for your review and feedback Adrian.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Great deliver , next morning.…

We ordered the product on Friday morning and whilst not in stock it arrived at 8.30 am Saturday on site ready to install.
Our customer was extremely impressed.

October 26, 2024
CEF - CSS logo

Reply from CEF - CSS

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Helpful, Quick & Efficient.

Quick & efficient.

May 4, 2024
CEF - CSS logo

Reply from CEF - CSS

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

Received returned / used goods!

I had 2 issues. My total order came to around £300. One of the items was not available for collection so it was to be posted.

Issue 1: Even though my order was £300 i still got charged delivery! It should have been free delivery for orders over £50. I should have made them post all the heavy heavy cabling I bought and then it would have been free!

Issue 2: The external meter case I bought was blatantly used / return as cut outs and holes for incoming cables had already been made. I didn’t open the meter box packaging till the next day and it was too late to return as the meter company were on site to install the meter. I had to use the used one with the random cut outs on the top. Doesn’t look good at all.

Not impressed at all overall

November 8, 2023
CEF - CSS logo

Reply from CEF - CSS

Thank you for your review and feedback.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look