I ordered a fan for click and collect at the Dewsbury store, due to the very hot weather, of which there were two in stock when I ordered. Upon arrival, they said they only had one in stoc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy ordering , right price Nigel sorted promptly and notified me when delivery arrived
Company replied
Ordered one day came the next day, Dependable
Company replied
Rob really looks after us and makes dealing with CEF really easy.
Company replied
Company details
- Electrical Wholesaler
- Cable Company
- Electrical Appliance Wholesaler
- Lighting Wholesaler
- Screw Supplier
- Solar Energy Equipment Supplier
About CEF - DEW
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 46,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls & ATEX/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Unit A, Staincliffe Mills, Halifax Road, WF13 4AR, Dewsbury, United Kingdom
- 01924 401961
2.8
Average
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The fan I purchased was used and being used in the store when I collected...
I ordered a fan for click and collect at the Dewsbury store, due to the very hot weather, of which there were two in stock when I ordered.
Upon arrival, they said they only had one in stock and the one they had was being used on the collection desk!! So I basically had to unplug the fan off the desk and take it without a box and in used condition.
I was desperate for the fan due to having a dog struggling and everywhere out of stock. But it seems completely unacceptable that I purchased a brand new fan and the one I received was used and being used when I arrived. They hadn't even bothered to unplug it and box it back up for collection.
The guy behind the counter commented saying "I'll have to open another fan now". So basically they use stock and then sell it to customers, rather than just buy a fan for their office that is not then sold on as brand new.
If I wasn't desperate, I wouldn't have continued with the collection.
Unacceptable and I believe I should have received a discount as the item was used.
June 24, 2026
Unprompted review
Reply from CEF - DEW
Thank you for your review Joshua.
We apologise that on this occasion we have not provided you with an acceptable level of service.
A member of our team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - DEW
Thank you very much for your review Alan.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - DEW
Thank you very much for your review Heyder.
Best Regards
Adele Feller (Customer Services Manager)
Rob really looks after us and makes…
Rob really looks after us and makes dealing with CEF really easy.
August 3, 2023
Reply from CEF - DEW
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Easy ordering
Easy ordering , right price Nigel sorted promptly and notified me when delivery arrived
March 17, 2023
Reply from CEF - DEW
Thank you very much for your review Richard.
Best Regards
Adele Feller (Customer Services Manager)
Item quality as described online
Item quality as described online, and prompt delivery. It was an outdoor light and well packed so arrived in great condition
December 26, 2021
Reply from CEF - DEW
Thank you very much for your review Susan.
Best Regards
Adele Feller (Customer Services Manager)
Always there to help and provide…
Always there to help and provide advice. Good fast service and easy to deal with.
November 20, 2021
Reply from CEF - DEW
Thank you very much for your review Mark Greaves.
Best Regards
Adele Feller (Customer Services Manager)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.