CEF - EAB Reviews 14

TrustScore 4.5 out of 5

4.4

Unit 21, Hawthorn Road, Lottbridge Drove, BN23 6QA Eastbourne, GB


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See what reviewers are saying

Rated 5 out of 5 stars

One item from an online order was missing in the delivery to store for my collection. These things do happen, that's life! However the store staff were absolutely excellent in diagnosing and sorting o... See more

Company replied

Rated 5 out of 5 stars

I called our local branch in Eastbourne about ordering and collecting the product. He suggested ordering online, but selecting to collect as otherwise, as we are a small business, there might be a d... See more

Company replied

Rated 5 out of 5 stars

The guys are more than happy to help with difficult issues that arise due to the age of the local environment and customers.

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - EAB

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • Unit 21, Hawthorn Road, Lottbridge Drove, BN23 6QA, Eastbourne, United Kingdom

  • 01323 411002

4.4

Excellent

TrustScore 4.5 out of 5

14 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Helpful Chaps …

The guys are more than happy to help with difficult issues that arise due to the age of the local environment and customers.

May 14, 2025
CEF - EAB logo

Reply from CEF - EAB

Thank you very much for your review Karl.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Happy customer!

The transaction was exactly as advertised, items delivered on time and in good condition.

November 8, 2024
CEF - EAB logo

Reply from CEF - EAB

Thank you very much for your review Alan.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Online order problem

One item from an online order was missing in the delivery to store for my collection. These things do happen, that's life! However the store staff were absolutely excellent in diagnosing and sorting out the problem. I cannot praise them enough. We all have problems, it's how you get over them that counts.

August 22, 2023
CEF - EAB logo

Reply from CEF - EAB

Thank you very much for your review and feedback Mr Triggs.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent Customer Service!l

I called our local branch in Eastbourne about ordering and collecting the product. He suggested ordering online, but selecting to collect as otherwise, as we are a small business, there might be a danger of no one being available to receive the delivery.

I have since had to call as I wasn't able to collect when I'd anticipated, and the staff are always friendly and accommodating.

February 15, 2023
CEF - EAB logo

Reply from CEF - EAB

Thank you very much for your review and feedback Chrissy.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Good service

Good prices, service and delivery :-)

January 23, 2022
CEF - EAB logo

Reply from CEF - EAB

Thank you very much for your review Geoff.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent service

Ordered some items on-line and received them next day. Excellent service.

December 8, 2021
CEF - EAB logo

Reply from CEF - EAB

Thank you very much for your review Ian.

Best Regards
Adele Feller (Customer Services Manager)

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