CEF - MBH Reviews 11

TrustScore 3.5 out of 5

3.7

Unit 4, 11 Cannon Park Road, Cannon Park Industrial Estate, TS1 5JP Middlesbrough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Needed a thermostat quickly. Ordered from CEF as a guest. Order arrived next morning, Staff in the Middlesbrough branch very helpful. client hot water back in service. Everyone happy

Company replied

Rated 4 out of 5 stars

Great price for a quality tool. Unfortunately I had to contact the seller after 4 days of buying the tool as I had no idea or details of when to expect the tool. I must say the shop responded to my em... See more

Company replied

Rated 5 out of 5 stars

Excellent service, easy to use website to order and goods delivered really quickly

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - MBH

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • Unit 4, 11 Cannon Park Road, Cannon Park Industrial Estate, TS1 5JP, Middlesbrough, United Kingdom

  • 01642 247245

3.7

Average

TrustScore 3.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Poor service

Delivery was more than 2 days late. No reason or communication. It was an online order so the store wasn't interested, the customer service team was interested as it was getting delivered to the store. Nearly a week on, still waiting for my refund. Stick with Yess, far better service.

September 1, 2025
CEF - MBH logo

Reply from CEF - MBH

Thank you very much for your review Chris.

We apologise that we have not provided you with an acceptable level of service.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to use website to order and goods delivered really quickly

May 22, 2025
CEF - MBH logo

Reply from CEF - MBH

Thank you very much for your review Susan.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

Great price, just improve on communication with the customer

Great price for a quality tool. Unfortunately I had to contact the seller after 4 days of buying the tool as I had no idea or details of when to expect the tool. I must say the shop responded to my email immediately. It’s a shame they hadn’t included the details in any of the correspondence. The item did arrive on time once I knew what time. I would recommend this company just contact them straight after the transaction requesting an expected date of delivery.

February 23, 2024
CEF - MBH logo

Reply from CEF - MBH

Thank you very much for your review and feedback Mr Brown.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Needed a thermostat quickly

Needed a thermostat quickly. Ordered from CEF as a guest. Order arrived next morning, Staff in the Middlesbrough branch very helpful. client hot water back in service. Everyone happy

October 17, 2023
CEF - MBH logo

Reply from CEF - MBH

Thank you very much for your review and feedback Michael.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

Easy to place orders on line

Easy to place orders on line, excellent service received. Speedy delivery.

December 13, 2022
CEF - MBH logo

Reply from CEF - MBH

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Friendly knowledgeable staff

Friendly knowledgeable staff, more than happy to help me fulfil my order. Great experience from the next generation.

May 20, 2022
Unprompted review
CEF - MBH logo

Reply from CEF - MBH

Thank you very much for your review and feedback Chris.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent service!

Excellent service online
Delivery next day
Absolutely superb!
At shop also superb service!

July 25, 2021
CEF - MBH logo

Reply from CEF - MBH

Thank you very much for your review Zak.

Best Regards
Adele Feller (Customer Services Manager)

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