Celebboutique Reviews 

DO NOT ORDER - they refuse to take my dress back for a refund or exchange when the wire came out the side of the bra bit of the dress and stuck in my side for 10 hours while I was at a wedding causing my skin to break and I was in pain the whole day. Instead they insisted on sending me the exact same dress out?!!! Which I am never going to wear? Disgusting attitude as well. AVOID.

I’ve always bought dresses from them and their quality is superb. But I ordered a dress in black and the ivory version arrived and I can’t get hold of them no matter how hard I try. I don’t even want a refund-just what I ordered. I don’t know what to do!

Awful do not buy from this company. As others have said don’t even deserve 1 star. Bought dress which I had to return, followed their instructions and used label supplied. Dress didn’t reach uk depot, queried with Royal Mail who tell me the company is registered at unit 6 not unit 1 as stated on label and they would try to redeliver. Dress package has disappeared,now have to wait for it to go back to central returns depot of Royal Mail. Where they will open and return to sender. Don’t understand why label was incorrect, they also stated not to give value of item return so did not insure, now only covered for £50 if I have to claim from Royal Mail. The company won’t give a straight answer to any of my questions. Totally unhelpful, don’t believe I will resolve this and lost £120 but please believe me is not worth ordering from this company. Wish I’d read these reviews beforehand

The security guard in their Stratford store is a racist. He picks out black women calling them theives simply because of the colour of their skin!

If there was a 0 I would award it.

Extremely poor customer service that has no will or power to resolve a complaint from falsely advertised dress. The material was shoddy and ill fitting that looked nothing more than dull Primark underwear. And because of such bad quality they refuse to refund because it was a sale item. Ironically if the product was up to standard as advertised then I would have kept it and would not be seeking a refund. Especially when the delivery was £10 that required a signature. Having previously ordered off them I had high expectations as the first dress was lovely. This however has put me off especially if I do not get my full refund. 3 emails in and still waiting for the resolution.

Absolute joke of a company. Expensive prices and bad quality clothing. Arrives with defaults, so you return item next day delivery only to be fobbed off with excuses at why the replacement item will not be with you within the next 4 days for a night you have planned. I personally are contacting trading standards and the ombursman

DO NOT BUY FROM THIS SITE. I bought 3 for £120 dresses in the December 2017 sale. One of those was faulty, the other two were ill-fitting. I contacted Customer services who initially refused to give me a returns address. They insisted I should pay for dry cleaning on this brand new dress in order to get the stains out. After much persistence on my part they finally gave me an address for me to send back the faulty dress “for inspection”. This was after I had sent them clear photos of the fault and it was also down to me to pay for the return. They refused to acknowledge there was anything wrong with the garment and eventually began to stop responding to my emails. As others on this site have mentioned, I have started to pursue a claim with my credit card company.

My daughter bought an outfit that was supposedly on sale but still cost £45. She is a student with not much money. It took longer than expected to arrive and she had already attended the event she wanted to wear it for. She contacted the company for details on how to return it only to be told that sale items cannot be returned. Despite several emails they will not accept that they are breaking the law and that she has the right to return it within 30 days. She has decided not to return it as she feels she will never see the outfit or the money again. These people are fraudsters. How are they still in business? Do not buy from these crooks! Unfortunately the rating will not allow zero stars otherwise that is what I would give them.

I have just ordered something from this site and as I looked like a paper bag as it was nothing like the picture. Once sending this back they have sent me a credit note and refuse to credit me back.

I have no idea who would order on the internet if you may run the risk of not being able to receive a refund.

Do not buy from this company

FRAUDULENT COMPANY - DO NOT BUY FROM THEM.

They illegally restrict basic consumer rights and do not cooperate regarding returns or refunds.

We are reporting to Trading Standards and getting our money back for SURE!!

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

The worst shop ever. The quality is absolute diabolical. The zips do not stay locked. The return exchange refund policy ensures you are stuck with a not a poor product but something that can never ever be worn. Over priced crap. Customer service is crap.

After seeing the reviews below previously I thought no surely not! But like so many others I have experienced what can only be called illegal and dishonest behaviour by House of CB who is taking advantage of decent young women...

I have shopped with CB many times and been satisfied however last week I received a jumpsuit. I had never worn this and it still had the tags on when I sent this back by courier at my own expense. I tried it on a Saturday evening and there was a huge hole in the bottom which was clearly an inherent fault of the jumpsuit.

Not only did I take pictures of the fault, and made sure the date and time were visible, I sent these over straight away to inform the company. I let them know I would courier the item and asked them to refund this along with my faulted jumpsuit - I did everything right and was well within my rights to request a refund for the faulted goods.

I did not receive an apology at any point, and despite me asking their returns/ refund policy they refused to write this in the email. Vague to say the least and for good reason as they had no intention of refunding me. After several days of chasing I received this email:

'Thanks for your email. I am afraid that your returned Marcienne dress was returned without tags and labels attached and with some marks that indicates that this item was previously worn. I am afraid that this time, we are only able to offer you a repair as our management authorised.
If you have further questions, do not hesitate in contacting us.' - Lucila

1 - It was not a dress it was a jumpsuit
2 - Tags are on it and I can prove it
3 - It was never worn, I have times/ dates of the faults and images which correlate with my story and they cannot prove otherwise
4 - I don't care what the management authorised, it's illegal practice which i suspect they are well verse in

I have now had to get my bank involved and will be taking this to the Ombusmund and I suggest anyone else do the same. The online store should not be allowed to do this. They know what they are doing as if you accept the faulted but repaired return to will loose your rights.

I sent an email to say I will not accept this but they will not reply.

I would worn any decent hard working woman to avoid this site. They seem to think they can do whatever they want at the expense of their customers. Their customer service is so poor that gave me a laugh at least - very strange company

Bought a dress on 5th December and paid extra for next day delivery. I received confirmation of the order but no confirmation of delivery dispatch or any delivery details. I messaged them a few days later to say my order hadn't arrived - their response was that something was wrong with the system and it hadn't been processed int he first place. I then received another email saying that delivery had in fact been attempted twice. However as I received no information on when delivery would be or even a tracking number to go to the delivery companies address and request it to be left in a safe place. They then told me it was at the depot for me to collect and finally gave me a tracking number. After contacting the delivery company my tracking information only said 'local depot' I live in Birmingham and have a lot of 'local depots' near me. I drove to 3 different depots none of which had seen my order.

On the 11th Jan I received an email that my order had returned back at the warehouse and that this was processed as a 'refusal of delivery' and therefore would incur a cost of £15.58 (even though the website clearly sates £6) - at this point 6 emails (and 3 drives to different depots) had already been exchanged between myself and House of CB to try and sort this issue before it got to this stage also so I could even get a change of getting the dress ordered even though the event I wanted to wear the dress at had already passed.

I refused to pay the £15.58 as this lack of delivery was down to House of CB's complete miscommunication and I had already spent enough money in petrol and time emailing back and fourth to more than make up for £15.

Since then, and over 41 days after the acknowledgement of the dress being returned to the warehouse, I have sent 12 emails back and fourth, with every email receiving the response that they have passed my query to the manager and cannot reply until they have had a response from management.

It's the same response every time - there is no attempt to help, or to refund me money at all. I have not been passed on any management contact and to top it off, when you call the 'contact us' number on their website it just goes to voicemail.

I am completely disappointed at this level of service and will be warning everyone I know off buying from House of CB. I used to be a big advocate of their dresses, but I just can't risk this again in the future. I am looking for a response asap and have been seeking advice from my solicitor where I will be progressing this claim if I do not hear back from them soon with a response better than they haven't been told by a manager what to do.

This is completely unacceptable, and by the looks of the numbers of very similar reviews as mine on this website I feel like they should not be allowed to trade in the UK as they don't follow the standards at all.

If there was zero i'd give one... how is this company still operating in the UK and how are they allowed to.

Dress with sequins arriving with half the sequins missing size XS equals giant

Another item ordered also not corresponding to the size. They now claim the issue is with management yet I Wonder whether their management knows or ever heard of the Consmer act where it says faulty items are eligible for a refund and the same applies for sizing that does not correspond.

in conclusion save your money, I will be asking Visa for a chargeback as I have photos proving the damage and currently i paid Delivery charges charges to return the dresses money for the dresses yet I have no dresses and no REFUND Nothing. How is that legal...

If you plan on returning anything to houseofcb GOOD LUCK as they do not follow the basic laws stated in the consumer rights act!!!

DO NOT PURCHASE their Tahnia dress. The crystals on it constantly catch on itself leaving totally embarrassing pulls and threads all over the dress after wearing it for only a few hours to dinner!!! I tried to return this dress to them asking for a refund or store credit, I would have been happy to take a different style dress as in the past I have been perfectly happy with the brand. However they declined my request and sent me a replacement dress. I then explained to them that I refuse to pay £199 for a dress that is clearly UNFIT FOR PURPOSE and that it is actually my LEGAL right under the consumer rights act to a refund. After also explaining and sending proof that a friend of mine purchased the SAME dress with the SAME issue and received a credit note, they continued to DECLINE my request due to "management refusal"!!

Their inexperienced customer service team sent me this UNACCEPTABLE reply, therefore leaving me with no choice but to take them to the consumer ombudsman and file a claim with the small claims court:

"Hi Isabella,

Thanks for your email. I am sorry we aren't able to fulfill your request this time. However, I am afraid that our management remains firm in their decision.
If you have further questions, do not hesitate in contacting us.
Kind regards,
Lucila"

How is this company even still in business?
I returned 2x dresses 1 month ago valued at $500, 1 of which was FAULTY therefore could not wear to my event, the other I did not like...they proceed to A. not email me back and B. not refund me anything.
How is this even legal?
BEWARE AND STEER CLEAR

Was not clear you don't get refunded for sale items. I even read the returns policy but just not below it where it says sale items get a giftcard instead. Spent a near fortune and wont get any of it back. Won't be shopping here again just wasted money on nothing....

The stitching undid itself in multiple places - requested a refund and we agreed on a repair. received my dress back to me still faulty, Poor service as no contact numbers to chase a quick response

Went into your store and asked one of your advisors if she could help me find a dress and if they had one particular style in a different size. She said she was just going to go check the stock room for me. After I noticed she had not bothered to check the stock room and went back to hanging clothes on the rails, I approached her thinking she would have remembered to go check but she ignored me. I then asked if she had checked the stock room and lied and said yeah sorry there’s none left. I’m sorry but I’m willing to spend a lot of money in your store, yet you disregard me? Definitely will not be shopping here again. Maybe hire people that are not so up their asses?