Celini Reviews 

1,280
•
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Normally I am 5 stars with you, but this past order I received a Kerastase Nutritive Conditioner with a sketchy packaging, so I am a bit unhappy. Other than that, great service and fast client care.... See more

Company replied

Rated 5 out of 5 stars

Good prices, very fast shipment and supreme customer service! There was a small issue with the delivery handled by DPD, and after DPD referred me back to the sender, I contacted the company and recei... See more

Company replied

Rated 5 out of 5 stars

As I have never ordered from Celini before, I was a bit worried about what to expect from them. However, they surprised me by having it delivered in only 2 days from Belgium to the Netherlands! In add... See more

Company details

  1. Cosmetics Store

Written by the company

Celini.be est né en 2020 de partenariats avec les plus grandes marques de produits de beauté et vous propose une large gamme de produits pour la beauté, la santé et le bien-être.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,280)

403 reviews in the last 12 months

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Rated 1 out of 5 stars

I can only assume all these so called…

I can only assume all these so called “happy customers” are all fake ! Just like this product.
Bought the under eye tightening cream, and it is absolute crap !!! Doesn’t do a single thing. Plus the fact they are using other peoples images on the net to sell their product who DO NOT ENDORSE THIS FAKE PRODUCT. Tbh they should be sued for absolute false advertising. DO NOT BUY THIS PRODUCT THEY ARE JUST SCAMMERS !!!

March 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service!

From the day when I placed my order to the accurate feedback and finally the delivery: I am more than pleased..it couldn't be better.

February 29, 2024
Unprompted review
Rated 1 out of 5 stars

Never had such a bad experience. AVOID!!!

Never had such a bad experience.

Was sent 3x the wrong items through a glitch in their own website.

They blamed me for it in an email. 🤯

Then I sent the package back in time (and with proof of postage) that I HAD TO PAID FOR!! and I AM STILL WAITING FOR MY MONEY BACK!!

Avoid Avoid Avoid

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

Useless product

Useless product, if i could give 0 stars I would, arrived quite quick but I was so disappointed with the product, it made no effect whatsoever apart from making my skin itch, I would have returned but because the company expect you to return at your own cost & due the high shipping charges I decided the best place for it was in the bin!! please, do your research & read the reviews before buying as it is a complete waste of money!

January 15, 2024
Unprompted review
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Rated 1 out of 5 stars

Worst experience ever

I made an order a week ago. it's written in there website than the delivery in 1 or 2 days, it's been a week. no news, and no one is responding to my emails. I think I have been skammed here and I'll just never receive anything.

Worst experience ever, don't purchase from them.

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great Price & Fast Delivery!

As I have never ordered from Celini before, I was a bit worried about what to expect from them. However, they surprised me by having it delivered in only 2 days from Belgium to the Netherlands! In addition, my shopping on their website was very easy and Celini's prices are the best compared to other websites.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery, fair prices

I placed my first order by Celini because I found all the kerastase products I was looking for and for a good price! They sent it on the same day of purchase and I received it the following day. Would definitely buy again! and Thank you!

November 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Celini is great!

I found Celini while looking for a product in Google Shopping. The price of the product that I was looking for was way lower in Celini than the other websites. I didn't know this company, but I decided to try it. So, I placed my order yesterday morning, and I already received it today! I also got a couple of nice product samples. Celini just got a faithful client!

November 8, 2023
Unprompted review
Rated 3 out of 5 stars

I ordered few items last week and nobody is responding.

I ordered few items last week and I have been chasing to know about the delivery date but no answer.

I received a response after 1 week and I got my products. They should be able to communicate properly on email whenever there is a delay on the delivery.

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a couple of products on the…

I ordered a couple of products on the French based site (Celini.fr) and everything went well. I actually had to contact the costumer service as I didn't receive the mail a client is supposed to receive after having confirmed the payment and the order but they reassured me. They only had a bug in their email system in those days but my order was well received and already shipped, in fact I received it the day after, only three (working) days after the day I purchaised the products online. The only thing is that one of the products arrived with spillage on the external packgaging, since the spray wasn't securely closed. Nothing major, but without this little problem everything would have been rated 100% perfect. I will be purchaising more products from them as the prices are so competitive and I suggest them to anyone who wants to spare some (substantial) money.

April 27, 2023
Unprompted review
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Rated 2 out of 5 stars

I have ordered products for haircare…

I have ordered products for haircare since 26 january..a week later I asked them via email why didnt I get it yet..but there was no respond from them

February 5, 2023
Unprompted review
Celini logo

Reply from Celini

Dear customer, as mentioned in our email exchanges, we have opened an investigation with our carrier. Your package is back at the sender's. We will proceed with the refund as soon as the package has reached our warehouse.
Kind regards,
The Celini team

Rated 2 out of 5 stars

I have a missing item

I received my order, but I got 3 products out of 4. I have a missing item. I tried to contact them in different ways, nobody has answered.

November 26, 2022
Unprompted review
Celini logo

Reply from Celini

Dear Client,
Thank you for your message. We are sorry for the lack of communication. We have in the meantime, done the follow-up and your missing item was refunded pretty quickly
Best regards,

Rated 5 out of 5 stars

Highly recommend

I find there hair products that I cannot find anywhere else. And the speed of the delivery is insane! I often order from celini.be and the products are usually shipped on the day of my order placement.

November 4, 2022
Unprompted review
Celini logo

Reply from Celini

Thank you Linor for this review! Glad you found us 🙂See you soon on Celini.be

Rated 3 out of 5 stars

Bought products received them more then a month later

I ordered with you over a month ago.
Products still haven’t arrived and there has been no response to my mails.
I know nothing about where the products are that I BOUGHT or if i will ever get them.
I have been patient, but this is just bad customer service. Not even responding to my messages on any of your platforms.

*After this review I got my products. Just wish there would have been more communication. All products were there and they added a few samples.

August 25, 2022
Unprompted review
Celini logo

Reply from Celini

Hi Zoe,
Thank you for your review.
We are glad our SAV team solved your issue and you received your delivery
Best regards,

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