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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, particularly the mascara, for its ability to provide volume and length without clumping or flaking. Many appreciate how easily it applies and its long-lasting wear, even for those with sensitive eyes. The user experience is frequently highlighted as positive, with many finding the products effective and suitable for mature women. However, some customers also noted issues with product removal, finding certain items, especially the mascara, difficult to take off completely. A few people experienced problems with the product being dry or clumpy upon arrival, and some were not happy with the performance of other products like the brow pencil or foundation. Additionally, there were occasional mentions of slow delivery or unexpected foreign transaction fees.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the mascara, noting it goes on... See more

Quality

Consumers generally find the quality of products to be positive, with many praising the mascara for its... See more

User experience

Customers consistently note positive experiences with user experience, particularly praising the ease of... See more

Order

Reviewers highlight ambiguous aspects of their orders. While some customers expressed satisfaction with the... See more

Price

Clients share ambiguous opinions on price. Many reviewers find the products to be of high quality and worth... See more

Based on these reviews

Rated 4 out of 5 stars

Do like this mascara. It goes on easily without blobs & 'gooping' lashes together which is one of my pet peeves. It does remove easily with micellar water or coconut oil. Will definitely purchase a... See more

Company replied

Rated 4 out of 5 stars

Love the coverage and staying power but I’d love it more if it weren’t waterproof. I hate having to use special cleanser to remove waterproof eye makeup. Haven’t had to do that for years and years. No... See more

Company replied

Rated 5 out of 5 stars

I really love the mascara it performs exactly as described. I have dry eye syndrome & the mascara did not effect my eyes. The mascara goes on easily no tugging & no clumping or flaking or burning.... See more

Company replied

Rated 5 out of 5 stars

Customer Service Fantastic! Very responsive resolved my issue and made it right! I received a defective eyeliner and they replaced it no questions asked. These days it’s hard to find good customer ser... See more

Company replied


Company details

  1. Cosmetic Products Manufacturer
  2. Cosmetics Store

Written by the company

💋 Beauty isn’t about looking younger—it’s about embracing where you are now. Thoughtful cosmetics for mature skin.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The delivery was very quick

The delivery was very quick. I found that the mascara went on easily, and didn't clump very much...just a little, as many others do. But as for volumizing, I didn't see that so much...but I do not have full lashes anyway.

March 11, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Virginia,

Thank you for taking the time to share your feedback. We truly appreciate hearing your experience and are glad your order arrived quickly. If you ever have any questions, we’re always here to help. 🙏

Best regards,
Cellmetics Team

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Rated 4 out of 5 stars

I’ve been using the mascara for over a…

I’ve been using the mascara for over a week. It doesn’t clump up at all, but it also doesn’t seem to enhance my own lashes very much.

March 10, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Bonnie,

Thank you for taking the time to share your feedback — we truly appreciate hearing your experience. Everyone’s lashes can respond a little differently, and sometimes it may take a bit of experimenting with application to find the look that works best for you.

If you ever have any questions or need assistance, we’re always here to help. 😊

Best regards,
Cellmetics Team

Rated 5 out of 5 stars

It really worked as described and…

It really worked as described and that’s impressive.

March 2, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Diane,

Thank you! We’re so happy to hear it worked as described and hope you continue to love it over time. 💕

Best regards,
Cellmetics Beauty Team

Rated 4 out of 5 stars

Received the order pretty quick

Received the order pretty quick, which was surprisingly different. Can't really tell how well the product is working. Haven't used it long enough to see any results yet. The mascara stays on all day. Like that.

March 6, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Julie,

Thank you! We’re glad your order arrived quickly and hope you’ll continue to enjoy the mascara over time. 💕

Best regards,
Cellmetics Beauty Team

Rated 5 out of 5 stars

Love the mascara

Love the mascara! Just as advertised

February 24, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Kristine,

Thank you for sharing your feedback! We truly appreciate you taking the time to leave a review and are so glad you chose Cellmetics. 😊

If you ever need any help or have questions, we’re always here for you.

Best regards,
Cellmetics Team

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Rated 5 out of 5 stars

This mascara is easy to apply

This mascara is easy to apply, stays on, does not lump up. It’s great.

March 3, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Rebecca,

Thank you so much for taking the time to share your experience! We truly appreciate your feedback, and if you ever need anything, we’re always here for you. 😊

Best regards,
Cellmetics Team

Rated 5 out of 5 stars

Love the stuff !!!!!

March 3, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Pamela,

Thank you for your feedback! If you ever have any questions or need assistance, we’re always happy to help. 😊

Best regards,
Cellmetics Team

Rated 5 out of 5 stars

Love the design of the applicator …

Love the design of the applicator It’s the only brush that fits snug so the brush comes out with just the right amount to apply easily to lashes cleanly with no clumping! It keeps the container clean w/o mess!

February 28, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Barbara,

Thank you! We’re so glad to hear you love the applicator and how easy it makes applying the mascara without any clumping or mess. 💕

Best regards,
Cellmetics Beauty Team

Rated 5 out of 5 stars

I purchased the mascara for mature…

I purchased the mascara for mature ladies. Love it! The volume and lengthening made such a big difference in my lashes! WOW! 🤩

February 20, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Kay,

Thank you so much for sharing your feedback! We truly appreciate you taking the time to leave a review and are so happy you chose Cellmetics.

If you ever need any help or have questions, we’re always here for you. 😊

Best regards,
Cellmetics Team

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Rated 5 out of 5 stars

Mascara

This was the best mascara I have ever used and I have worn mascara for almost 40 yrs. Its not to thick on my lashes. Its just right perfect.

February 17, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Jennifer,

Thank you so much! We’re thrilled to hear our mascara is your perfect match after all these years. 💕

Best regards,
Cellmetics Beauty Team

Rated 5 out of 5 stars

The mascara is great

The mascara is great! I’ve finally found the one that works for me.

February 21, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Linda,

Thank you! We’re so happy to hear you’ve found a mascara that works perfectly for you. 💕

Best regards,
Cellmetics Beauty Team

Rated 5 out of 5 stars

Excellent product

Excellent product, prompt delivery

February 15, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Annelle,

Thank you! We’re thrilled to hear you’re enjoying the product and that it arrived promptly. 💕

Best regards,
Cellmetics Beauty Team

Rated 5 out of 5 stars

Loving this Mascara, So Far

(The name for the review is posted as David, but this review was done by his wife!) I ordered the mascara because I have glaucoma and dry eyes. I need a nourishing mascara for the long eyelashes I've grown due to the eyedrops I use for glaucoma. My mature eyelashes are long but weak, so I am hoping with time, this mascara will strengthen them. Also, I ordered the makeup remover for the mascara. I love how easily it removes the mascara and is also nourishing and gentle. I am hoping this product will also benefit my dry eyes since it isn't full of harsh chemicals like the ones I have used before this one. I need to add that this mascara definitely stays put when I use eyedrops throughout the day, but is easy to remove with your product! Thank you!

February 12, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello there,

Thank you for sharing such detailed feedback! We’re thrilled the mascara is gentle, nourishing, and stays put even with eyedrops, while still being easy to remove with our makeup remover. We hope it continues to support your lashes and dry eyes over time. 💕

Best regards,
Cellmetics Beauty Team

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Rated 3 out of 5 stars

May not be tolerating the mascara

May not be tolerating the mascara. I have yet to try the lash serum

February 9, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Diane,

Thank you for sharing your experience. We’re sorry to hear you may not be tolerating the mascara. We always encourage reviewing the ingredient list before use. If you have any questions, feel free to reach out! 💕

Best regards,
Cellmetics Beauty Team

Rated 5 out of 5 stars

I found my forever mascara and any…

I found my forever mascara and any products I purchase will be from Cellmetics!

February 8, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Dana,

Thank you! We’re so thrilled to hear you’ve found your forever mascara and that you’ll be choosing Cellmetics for your future products! 💕

Best regards,
Cellmetics Beauty Team

Rated 4 out of 5 stars

The mascara worked fine on my lashes.

The mascara worked fine on my lashes.
I am 77 years old, so was pleased.
I was not too impressed with the mascara makeup remover. It took longer than usual to remove the mascara.

January 27, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Barbara,

Thank you! We’re glad the mascara worked well on your lashes and that you’re pleased with the results. 💕 For easier removal, we recommend using an oil-based or waterproof makeup remover, which usually makes taking off the mascara quicker and gentler.

Best regards,
Cellmetics Beauty Team

Rated 1 out of 5 stars

Very gummy and clumps

Very gummy and clumps. Applicator bends and unable eot force it into the mascara without great effort. Terrible product.

January 12, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Carolyn,

We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. That’s certainly not the experience we want for our customers, and we’d like the opportunity to look into this for you. Please reach out to us at help@cellmeticsbeauty.com with your order details so our team can assist you further.

Best regards,
Cellmetics Beauty Team

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Rated 4 out of 5 stars

Very responsive and tended to my needs!

January 23, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Susan,

Thank you! We’re so glad to hear our team was responsive and able to help with your needs. If you have any questions, we’re always happy to assist! 💕

Best regards,
Cellmetics Beauty Team

Rated 4 out of 5 stars

These products work for me

These products work for me. No doubt, there are variations among people that can have an impact on the effectiveness for others. But, for me, they are good.

January 26, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Bobbie,

Thank you! We’re thrilled to hear that our products are working well for you. If you have any questions, we’re always happy to help! 💕

Best regards,
Cellmetics Beauty Team

Rated 5 out of 5 stars

This mascara works great for me at 73

This mascara works great for me at 73! I won’t go back to drugstore mascaras ever again 😘

January 21, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Eve,

Thank you so much! We’re thrilled to hear our mascara is working great for you at 73. If you have any questions, we’re always happy to help! 🌿

Best regards,
Cellmetics Beauty Team

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