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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, particularly the mascara, for its ability to provide volume and length without clumping or flaking. Many appreciate how easily it applies and its long-lasting wear, even for those with sensitive eyes. The user experience is frequently highlighted as positive, with many finding the products effective and suitable for mature women. However, some customers also noted issues with product removal, finding certain items, especially the mascara, difficult to take off completely. A few people experienced problems with the product being dry or clumpy upon arrival, and some were not happy with the performance of other products like the brow pencil or foundation. Additionally, there were occasional mentions of slow delivery or unexpected foreign transaction fees.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the mascara, noting it goes on... See more

Quality

Consumers generally find the quality of products to be positive, with many praising the mascara for its... See more

User experience

Customers consistently note positive experiences with user experience, particularly praising the ease of... See more

Order

Reviewers highlight ambiguous aspects of their orders. While some customers expressed satisfaction with the... See more

Price

Clients share ambiguous opinions on price. Many reviewers find the products to be of high quality and worth... See more

Based on these reviews

Rated 4 out of 5 stars

Do like this mascara. It goes on easily without blobs & 'gooping' lashes together which is one of my pet peeves. It does remove easily with micellar water or coconut oil. Will definitely purchase a... See more

Company replied

Rated 4 out of 5 stars

Love the coverage and staying power but I’d love it more if it weren’t waterproof. I hate having to use special cleanser to remove waterproof eye makeup. Haven’t had to do that for years and years. No... See more

Company replied

Rated 5 out of 5 stars

I really love the mascara it performs exactly as described. I have dry eye syndrome & the mascara did not effect my eyes. The mascara goes on easily no tugging & no clumping or flaking or burning.... See more

Company replied

Rated 5 out of 5 stars

Customer Service Fantastic! Very responsive resolved my issue and made it right! I received a defective eyeliner and they replaced it no questions asked. These days it’s hard to find good customer ser... See more

Company replied


Company details

  1. Cosmetic Products Manufacturer
  2. Cosmetics Store

Written by the company

💋 Beauty isn’t about looking younger—it’s about embracing where you are now. Thoughtful cosmetics for mature skin.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No clumping and it does separate…

No clumping and it does separate lashes. Love it!

April 1, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Patricia,

Thank you for taking the time to leave a review — we truly appreciate your support and are so glad you chose Cellmetics. 😊

Best regards,
Cellmetics Team

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Rated 5 out of 5 stars

Applies easily and stays put!

April 1, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Kansas,

Thank you for sharing your feedback — we truly appreciate you taking the time to leave a review. If you ever have any questions or need assistance, we’re always here to help. 💛

Best regards,
Cellmetics Team

Rated 1 out of 5 stars

This mascara was so dried out it was…

This mascara was so dried out it was useless

March 24, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Jane,

We are incredibly sorry to hear that your mascara arrived dried out. This is definitely not the experience we want for you, and we completely understand how disappointing and frustrating this must have been. Please accept our sincerest apologies.

We will be reaching out to you personally to arrange a replacement product and a full refund right away. We want to make sure you receive the quality you expected and deserve. Please also check your email, including your spam/junk folders, as our customer support will be in touch. If you need anything sooner, you can always reach us directly at help@cellmeticsbeauty.com.

We are so grateful for your feedback, and we promise to do everything we can to make this right. Thank you for giving us the chance to turn this around for you.

With warmest apologies and care,
Cellmetics Team

Rated 5 out of 5 stars

It’s great

It’s great. I keep looking in mirror to see if they are starting to grow. Lol. I’m just wondering if one side grows faster than the other?

March 31, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Beach,

If you’re referring to the serum, we’re so glad you’re loving it, and we get the mirror-checking! Lashes can grow at slightly different rates naturally, but with nightly use, most see fuller, stronger lashes on both eyes within 4–6 weeks. We hope you’ll see the results soon! 🙌

Best regards,
Cellmetics Team

Rated 5 out of 5 stars

Very happy! Will reorder!

I have liked every product I bought from Cellmetics and found all their claims to be true about helping our aging skin feel and look better.

March 30, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hello Beth,

We’re so happy to hear that you’ve loved every product and seen great benefits! 💕 Thank you for your kind words and trust in Cellmetics!

Best regards,
Cellmetics Team

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Rated 5 out of 5 stars

Great mascara

I really love the mascara it performs exactly as described. I have dry eye syndrome & the mascara did not effect my eyes. The mascara goes on easily no tugging & no clumping or flaking or burning.

I did not like the foundation at all & I am pleased that your company sent me another mascara to replace the foundation. Your customer service is great very efficient. Thank you

March 2, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Antonette,

Thank you for taking the time to share your feedback — we truly appreciate it! If you ever need assistance, we’re always here to help. 😊

Best regards,
Cellmetics Team

Rated 5 out of 5 stars

Mascara and eyeliner were easy to use

Mascara and eyeliner were easy to use. No smudges, no streaks, all natural looking and easy to remove at the end of the day. No regrets.

March 27, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Jenny,

Thank you so much for taking the time to share your feedback! We truly appreciate it and are so glad you chose Cellmetics. 😊

If you ever need any help or have questions, we’re always here for you.

Best regards,
Cellmetics Team

Rated 5 out of 5 stars

I really like this eyebrow pencil

I really like this eyebrow pencil. It’s very slim, so I can get a good hold on it either way my arthritic hands. It is a perfect color for me (brown). It makes a very fine stroke and I can really control it well. Best of all, it looks great! Not “painted on!”

March 27, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Jeanette,

Thank you so much for sharing your feedback! We truly appreciate you taking the time to leave a review and are so glad you chose Cellmetics. 😊

If you ever need any help or have questions, we’re always here for you.

Best regards,
Cellmetics Team

Rated 4 out of 5 stars

This is the first mascara that hasn’t…

This is the first mascara that hasn’t smudged under my eyes. I wish it extended my lashes more.

March 26, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Linda,

Thank you for sharing your feedback — we truly appreciate you taking the time to leave a review. If you ever have any questions or need assistance, we’re always here to help. 🫶

Best regards,
Cellmetics Team

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Rated 5 out of 5 stars

The tinted moisturizer I purchased is…THE ABSOLUTE BEST!!!

The tinted moisturizer I purchased is absolutely the best I've ever used!! I work out and sweat alot and as a result I get fungal acne on my cheeks so wearing foundation is a no for me. Every tinted moisturizing foundation made it worse. Not this stuff.....my skin hasn't looked this good in over 20 years and I've only been using it 3 weeks! I need to stock up!!!

March 26, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Amanda,

Thank you so much for taking the time to share your feedback! We truly appreciate it and are so glad you chose Cellmetics. 😊

If you ever need any help or have questions, we’re always here for you.

Best regards,
Cellmetics Team

Rated 4 out of 5 stars

Quality products that work well

Quality products that work well and stay on for a long time.

March 24, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi there,

Thank you for taking the time to share your feedback — we truly appreciate it and are so glad you chose Cellmetics. 😊

If you ever have any questions or need assistance, we’re always here to help.

Best regards,
Cellmetics Team

Rated 5 out of 5 stars

This eyeliner actually does what the ad…

This eyeliner actually does what the ad says it does. It's easy to apply and it really does stay on all day. I wish it would come in more colors (like navy blue) but the black works for now.

March 19, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Lisa,

Thank you for sharing your feedback! We also appreciate your suggestion and will be sure to pass it along to our team. If you ever have any questions or need assistance, we’re always here to help. 😊

Best regards,
Cellmetics Team

Rated 4 out of 5 stars

So Close

I've been searching for the ideal mascara for myself, 72. This one comes close. Very nice for volume and length. It doesn't land below my eyes from day to evening which is super.
When washing my face at night the mascara doesn't come totally off. Instead I use a tissue with a bit of coconut oil and presto! perfectly clean.

March 22, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Karen,

Thank you for taking the time to share your feedback — we truly appreciate it. If you ever have any questions or need assistance, we’re always here to help. 🙏

Best regards,
Cellmetics Team

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Rated 5 out of 5 stars

The products work for me!

March 20, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Marie,

Thank you for taking the time to leave a review — we truly appreciate your support and are so glad you chose Cellmetics. If you ever have any questions, we’re always here to help. 😊

Best regards,
Cellmetics Team

Rated 5 out of 5 stars

I really like these products

I really like these products. I would like to see the eyebrow and eyeliner products come in lighter products.

March 20, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Judy,

Thank you for sharing your feedback — we truly appreciate you taking the time to leave a review. We also appreciate your suggestion and will be sure to pass it along to our team.

If you ever have any questions or need assistance, we’re always here to help. 😊

Best regards,
Cellmetics Team

Rated 5 out of 5 stars

Great products for aging eyes

Great products for aging eyes. I bought the eye liner, mascara and cream eye shadow. All go on smoothly and last all day. High quality at a fair price. Will buy again!

March 19, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Teresa,

Thank you so much for sharing your feedback! If you ever need any help or have questions, we’re always here for you. 😊

Best regards,
Cellmetics Team

Rated 5 out of 5 stars

Great product!

The mascara is a great product!! It is easy to apply and stays on all day without smudging. I also purchased the Hydrating Make-up remover. The remover works well but takes a short while to actually penetrate the mascara tubes. That can be a little frustrating late at night when I am tired after a long day!!

March 10, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Margaret,

Thank you so much for sharing your feedback! If you ever have any questions or need assistance, we’re always here to help. 😊

Best regards,
Cellmetics Team

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Rated 4 out of 5 stars

Do like this mascara

Do like this mascara. It goes on easily without blobs & 'gooping' lashes together which is one of my pet peeves. It does remove easily with micellar water or coconut oil. Will definitely purchase again.

March 14, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Linda,

Thank you so much for sharing your feedback! We truly appreciate you taking the time to leave a review and are so happy you chose Cellmetics. 😊

Best regards,
Cellmetics Team

Rated 5 out of 5 stars

I love this mascara

I love this mascara! No clumping, goes on smoothly, adds length and volume.

March 12, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Diane,

Thank you for taking the time to leave a review — we really appreciate your support and are so glad you chose Cellmetics.

If you ever have any questions, we’re always here to help. 😊

Best regards,
Cellmetics Team

Rated 4 out of 5 stars

Love the shade I bought

Love the shade I bought, Medium Deep, but it still settles into fine lines and wrinkles. However, it covered all my dark spots which I loved.

March 12, 2026
Unprompted review
Cellmetics Beauty logo

Reply from Cellmetics Beauty

Hi Nancy,

Thank you for sharing your feedback — we truly appreciate you taking the time to leave a review. We’re glad to hear you enjoyed the shade you selected.

If you ever have any questions or need assistance, we’re always here to help. 😊

Best regards,
Cellmetics Team

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