CELLRETURN UK Reviews 

91
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I bought the product, they followed up to make sure I received it. Once I received it, opened the box and found an incomplete used and banged around product that had hair on it and missing parts whic... See more

Rated 1 out of 5 stars

Horrible customer service, useless product which does not do Anything at all. I fell into the trap and bought the platinum LED mask as well as Hair Alpha Ray LED mask - BOTH PRODUCTS ARE USELESS and f... See more

Rated 1 out of 5 stars

I’m sad to see everyone else’s responses to the customer service that cell return offer. From what I can make out it’s one person part time dealing with any issues.If she’s I’ll or away,no one else r... See more

Rated 5 out of 5 stars

Cellreturn is new to the UK, developed in South Korea. So they are well advanced with technology, I have the LED face mask and Neck Ray, so to enhance my therapy I’ve also purchased the RICH GOLD HY... See more

Company details

  1. Beauty Product Supplier

Written by the company

Bringing the latest health and beauty technology to the UK, so every day is a good skin day! Researched and developed in South Korea, CELLRETURN is the global leader in LED and Near Infrared technology for health and beauty use. We are now making these devices readily available in the UK for the first time! Starting with the 4th generation LED Platinum Mask, a professional level beauty device you can use in the comfort of your own home, and the remarkable Hair Alpha-RAY, which uses the same NASA-developed LED technology to promote a healthy scalp and hair.


Contact info

1.8

Poor

TrustScore 2 out of 5

91 reviews

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1.8

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(91)

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Rated 4 out of 5 stars

The product is incredible

The product is incredible and easily worth the investment. I have given 4 stars instead of 5 because for the price that you are paying. The manual should be clearer and / or customer support should be willing to answer any amount of questions that their users want answering.

October 16, 2022
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Rated 1 out of 5 stars

Cellreturn customer service is awful

Cellreturn customer service is awful. I purchased a platinum mask and four weeks later, I noticed no difference at all. On 29 July 2022, I contacted the admin team for advice, I was asked to send 2 photos, which I duly did but received no reply. On the 4 August 2022 I contacted them again as I had still heard nothing. On
6 August 2022 I received another reply from the admin team to apologise about the wait but she was still waiting for the advisory team to get back to her.

This is shocking service, Cellreturn mask is not cheap, but it seems once they have your money they are not interested in the customer.

Funnily enough just a few hours after putting this review up I received a very cheeky reply. After looking back at people who say Cellreturn masks are so good, they are either very young with beautiful skin already or are celebrities who have laser treatment, different facial treatments and even face lifts, whilst still using the mask, not really a true reflection.

August 14, 2022
Unprompted review
CELLRETURN UK logo

Reply from CELLRETURN UK

We can only apologise for the delay, our advisory team in Korea did not seem to receive our initial email. We have now replied to you by email but again, we do understand this is not an acceptable response time and we are putting in systems to ensure this does not happen again.
- Customer Services, CELLRETURN UK

Rated 5 out of 5 stars

LED Mask

Very pleased with the product and the follow on service the company has provided.

July 28, 2022
Rated 1 out of 5 stars

I am emailing you to try and return the…

I am emailing you to try and return the head mask after two weeks use because it is causing headaches no one is getting back to me on this.
Karen

July 9, 2022
Unprompted review
CELLRETURN UK logo

Reply from CELLRETURN UK

Dear Karen, we're sorry you are not having a great experience with the Hair Alpha-Ray. This is very unusual and we have many satisfied users of this product. We have replied to you yesterday by email with some recommendations for perhaps using the soft mode to get used to the device.
Like all sellers of the LED mask products, we don't offer returns after the package is unwrapped and used as the seals have been removed from the device and it cannot be resold due to hygiene reasons. This is all in our returns/refund policy here: https://cellreturn.co.uk/policies/refund-policy
We will of course repair or replace the device if it is faulty in any way.

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Rated 5 out of 5 stars

Cellreturn is new to the UK - and I’m giving it a go

Cellreturn is new to the UK, developed in South Korea. So they are well advanced with technology, I have the LED face mask and Neck Ray, so to enhance my therapy I’ve also purchased the RICH GOLD HYALURONIC ACID AMPOULE it’s quite costly at £75, so I wait to see what results I see.
Delivery was very quick and well packaged.
I suffer with migraines like Lily Earle, and other face conditions that effect the nerves in the face. So I’m desperate to try anything that will relief the facial pain.

June 14, 2022
Rated 5 out of 5 stars

I purchased the gold serum..

I purchased the gold serum... Oh my goodness my skin is glowing. Have used morning and night for a week so far and it's so nourishing on my face and residue on the backs of my hands too!!
One of the highest rated products I've ever purchased. Thanks Lilly for bringing this to the UK ❤

May 31, 2022
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Rated 5 out of 5 stars

Had a problem with the ampoule but the…

Had a problem with the ampoule but the issue was soon remedied. Sophie in customer service was efficient and offered a very kind gesture. Have had the mask since last August and I am seeing great results.
Would definitely recommend.

April 9, 2022
Rated 1 out of 5 stars

VERY DISAPPOINTED

Ive had the cellreturn mask for 1.5 years. I have seen no difference in my skin what so ever. And such a price to pay for such disappointment. I used all settings for my ageing skin, red skin large pores, scars and spots. No change at all. 5 months in i contracted the team. I was told every skin varies. So continued. Finally last October / November contacted them again with photos of my skin. Started a conversation with a lady, after first the first email she never bothered to reply. Contacted them again, a man started speaking to me with weeks of not hearing, I kept contacting them. He said give it a few more months and send photos. I did this in February, again i contacted many times to get a reply. Finally today they have heard from their experts saying they are not miracle workers!!! What you are advertising is miracles. I agree i didnt expect a miracle but some changes improvements at least for the price tag. I have asked for a refund today, and told you cant expect it after a year of using. You guys dragged it out, not me. Even if i had had good results. Your customer care is shocking. You have 1 star because i hsd no choice, i couldnt leave a review without it

March 11, 2022
Unprompted review
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Reply from CELLRETURN UK

We're sorry that you feel that you haven't had good service, though we have been in correspondence for a number of months, since the first time you wrote to us last November - which was nearly a year after purchase. We do pride ourselves on a high level of customer service, as can be seen in our other reviews but it does seem as though we have not performed as well as we might in your case. We did say that the mask itself cannot work miracles, but equally we know that most of our customers have had wonderful results using it.

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Rated 5 out of 5 stars

I live in Israel and was super happy to…

I live in Israel and was super happy to receive my platinum mask super fast in 4 days. Delivery was very professional and well packed.
I was amazed by the quality of the mask and the amount of lights.
Short days after I ordered the necklace Ray device and I'm excited for it to arrive.
Thank you cellreturn uk ❤

March 9, 2022

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