CELLRETURN UK Reviews 

91
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I bought the product, they followed up to make sure I received it. Once I received it, opened the box and found an incomplete used and banged around product that had hair on it and missing parts whic... See more

Rated 1 out of 5 stars

Horrible customer service, useless product which does not do Anything at all. I fell into the trap and bought the platinum LED mask as well as Hair Alpha Ray LED mask - BOTH PRODUCTS ARE USELESS and f... See more

Rated 1 out of 5 stars

I’m sad to see everyone else’s responses to the customer service that cell return offer. From what I can make out it’s one person part time dealing with any issues.If she’s I’ll or away,no one else r... See more

Rated 5 out of 5 stars

Cellreturn is new to the UK, developed in South Korea. So they are well advanced with technology, I have the LED face mask and Neck Ray, so to enhance my therapy I’ve also purchased the RICH GOLD HY... See more

Company details

  1. Beauty Product Supplier

Written by the company

Bringing the latest health and beauty technology to the UK, so every day is a good skin day! Researched and developed in South Korea, CELLRETURN is the global leader in LED and Near Infrared technology for health and beauty use. We are now making these devices readily available in the UK for the first time! Starting with the 4th generation LED Platinum Mask, a professional level beauty device you can use in the comfort of your own home, and the remarkable Hair Alpha-RAY, which uses the same NASA-developed LED technology to promote a healthy scalp and hair.


Contact info

1.8

Poor

TrustScore 2 out of 5

91 reviews

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1.8

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(91)

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Rated 4 out of 5 stars

Brilliant device

Brilliant device, starting to see results after 1 week. The down side is that it’s very uncomfortable to use which is why I’ve only given it 4 stars and not 5.

February 8, 2022
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Rated 5 out of 5 stars

Neckleray: prevention & retention - so far, so good

Super swift delivery, with clear comms all the way, thank you.
I bought the neckleray and have been using it daily now for 6 weeks on the red mode only. Difficult to say there is a visible improvement at this time, but I'm in this for prevention and retention of my 51 year old neckline, which is where I can detect the first visible signs of aging. Really easy to use, I find the neckleray very close fitting, and am having to charge every 3-4 uses, but no big deal. In this for the long haul, it's an investment worth making.

December 28, 2021
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Rated 5 out of 5 stars

Great Service

Great Service - I was pleased with the service I received from CellRETURN UK when buying my LED mask. It arrived beautifully wrapped and cushioned. When I called in regard to my potential purchase they answered my questions and followed my directions for delivery on my purchase. They were very helpful.

December 10, 2021
Rated 5 out of 5 stars

Great product

Great product. Very light and easily absorbed. I have definitely seen an improvement in my skin.

November 21, 2021
Rated 5 out of 5 stars

I've been using the mask for around 4…

I've been using the mask for around 4 months now and have seen significant improvements in tone, texture and firmness, even a slight lift of my jowls. I'm so impressed with it and very glad I made the investment. It is of a different class to my previous LED facial mask. I've now bought the neck ray and I'm looking forward to seeing similar results for this area. Hopefully, Cellreturn will have a hand mask available soon.

October 12, 2021
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Rated 5 out of 5 stars

Healthy glowing skin

In a short time of using this LED mask I have noticed a real improvement in my skin. I’m using the red and infrared light for my 50+ skin. I’m finding I don’t really use much foundation now as my skin has a nice even tone and sort of glow. It is expensive but it’s one of the top LED masks compared to others I had researched. I really do think it’s a great investment to help with different skin concerns. I would definitely recommend the Cellreturn LED mask

October 2, 2021
Rated 4 out of 5 stars

I’ve been using the CELLRETURN for…

I’ve been using the CELLRETURN for about 9 days and I can already see an improvement in my skin. It looks fresher and smoother. It’s easy to use and charge. I did look on YouTube to properly understand how to use it as the instructions were quite basic. It was packaged really well and arrived quickly.

August 12, 2021
Rated 1 out of 5 stars

Frequent charging required

Product arrived promptly and fairly well packaged.

Unfortunately the product holds barely enough power for three uses and therefore requires frequent charging. The company says this is because they have balanced product weight with charging frequency, which makes little sense for a product you sit on; the mask I get, but not the Wheroes. I feel the product is faulty but they say three charges is acceptable, even though as I said it just about does three uses, twice it has started the low power speech during use.

In communication with the company they have said the product should hold 3-4 uses per charges, then 3 uses and now just 2 uses per charge. The suggestion is now that it is used plugged in; I am unclear whether this is meant to be a rechargeable or plugged in product (in which case it needs a decent cable as it currently needs a UK adaptor to be used).

I am unhappy and seeking a refund as none of this was made clear at point of sale. Equally neither is the refund policy or terms of sale.

I cannot say if the product is actually that useful at this stage as it is repackaged awaiting collection.

August 5, 2021
CELLRETURN UK logo

Reply from CELLRETURN UK

Hi Sue, we're sorry that you're not completely satisfied with the product. In the manual it does suggest using the product twice before charging. The WHEROES device, like all the CELLRETURN LED products, has many LED lights all of which use power. The team could have specified a larger battery, but then the product would have been heavier. Alternatively they could have made the device plug in only, given that it is a sit-down device, not really a carry-anywhere item. They felt it would be sometimes useful to be able to use the product away from a power socket from time to time. So this was the balance they chose.
None of our information or marketing info on the WHEROES makes the rechargeability of the product a key feature, it's more about the efficacy of the device itself.
We are of course offering to replace your product in case your battery is not quite up to the correct specification.

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Rated 5 out of 5 stars

Excellent customer service

I experienced an issue with the carrier which I was unable to resolve myself despite by best efforts, but contacted Cellreturn who responded to my email very quickly and contacted them to resolve the problem. Very pleased with the service I received from Cellreturn but, given the cost of my purchase, I was disappointed with the service and lack of communication from the carrier.

July 20, 2021
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Rated 5 out of 5 stars

Loving my cell return LED face mask &…

Loving my cell return LED face mask & neckle ray.
These arrived so quickly as only received 2 days after ordering.
Cell Return are a well organised company who respond very quickly to any emails and have YouTube videos explaining all you need to know from what to find in your delivery, installing & all about the settings.
Also included are eye shields that you don’t really need to use and dust covers for both my items.
I’m so pleased and can’t wait to see the difference in my skin as only on day 2 of use.

July 12, 2021
Rated 3 out of 5 stars

The lamp is great but the delivery was…

The lamp is great but the delivery was slow, the parcel failed to arrive until after the third message; two days late. This meant I had to stay at home for two days more than should have been necessary had the parcel been delivered when you first claimed it would.

June 25, 2021

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