Works Great in the San Francisco and on Holiday in France. The only downside is when they said ‘on Limited’ its only 25 gb data and you can’t by a router with an eSIM with Ubigi so you can share... See more
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Was difficult to setup with my carrier on an Android S23 cell phone. Contacted the service number several times to finally get the phone operational. Connected finally on day 3. Service personnel... See more
It was more difficult than i would expect to get started but then works great most of time. When I use with my Express VPN connection, Ubigi sometimes drops out. It works fine and then suddenly I ge... See more
I had signal and data roaming almost all the places I have visited in Italy, including Roma, Amalfi, Ravello e Capri. But I had no signal and data roaming in Positano, one of the most famous cities in... See more
Company details
- #7 of 11 best companies in Internet Provider
About Ubigi eSIM
Written by the company
Ubigi is the ultimate connectivity solution for travelers seeking reliable and affordable data plans around the world. With its innovative eSIM technology, Ubigi offers flexible data plans in over 200 destinations, eliminating the hassle of high roaming fees and unreliable public Wi-Fi.
Effortless connection, Anywhere you go!
Staying connected has never been easier. Whether you're navigating with maps, sharing your travel moments on social media, staying in touch with loved ones, or accessing reservations and tickets online, Ubigi ensures a seamless and user-friendly experience. Designed for smartphones, tablets, and laptops, Ubigi adapts to your needs, whether you're traveling for leisure or business.
Quick Setup, Stress-Free Travel
With a quick and easy setup, Ubigi lets you enjoy your trips stress-free, keeping you connected to what matters most. Explore, discover, and stay online wherever your adventures take you.
Travel freely and stay connected, no matter where you go. ✈️📱
Effortless connection, Anywhere you go!
Staying connected has never been easier. Whether you're navigating with maps, sharing your travel moments on social media, staying in touch with loved ones, or accessing reservations and tickets online, Ubigi ensures a seamless and user-friendly experience. Designed for smartphones, tablets, and laptops, Ubigi adapts to your needs, whether you're traveling for leisure or business.
Quick Setup, Stress-Free Travel
With a quick and easy setup, Ubigi lets you enjoy your trips stress-free, keeping you connected to what matters most. Explore, discover, and stay online wherever your adventures take you.
Travel freely and stay connected, no matter where you go. ✈️📱
Contact info
France
- cellulardata.ubigi.com
Stay connected wherever you go!
4.1
Great
42K reviews
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Previously used Ubigi in Japan
Previously used Ubigi in Japan, and more recently Norway. The e-SIM connection was instant after payment was made. Brilliant, hassle free service.
June 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ubigi doesn't work properly and keeps…
Ubigi doesn't work properly and keeps cutting of connection after a couple of seconds. Customer service was helpful at the beginning but has not been responsive after the initial standard troubleshooting support.
July 20, 2026
Reply from Ubigi eSIM
Dear Brigit,
We're sorry to hear about your experience.
We can see that you are already in contact with our support team. Intermittent disconnections can sometimes be caused by local network limitations, temporary outages, or coverage conditions with our local network partners.
We hope our team will be able to investigate your case further and help provide an adequate solution.
Easy to set and good result
Easy to set and good result. My first use is in India and connection is more than acceptable and consistent. Much better compare others competitors I tried before. Very good!
July 21, 2026
The service works great
The service works great and it’s simple. My trips to Tokyo and Okinawa were covered with high speed data the whole time.
July 15, 2026
Purchased a plan before going to Italy
Purchased a plan before going to Italy. Now I’m in Italy and it will not let me log in. Invalid credentials every single time. Very disappointed!
July 20, 2026
Reply from Ubigi eSIM
Dear Amy,
We're sorry to hear about your experience.
If the eSIM was installed correctly, your data plan should activate once you arrive at your destination. If you're having trouble logging into the app, you can also try accessing your account through the Ubigi web app or resetting your password if needed.
If you continue to experience any issues, our support team will be happy to help.
Useless app
Useless app. Bought the esim and could.not get proper signal through out the trip. No proper troubleshooting help. I had to fall back to use my expensive international phone provider. Can you pls refund my money?
July 12, 2026
Reply from Ubigi eSIM
Dear customer,
We're sorry to hear about your experience.
For the service to work correctly, it's important to make sure you have purchased a data plan that includes coverage for your destination. If the correct plan is in use and you're still experiencing issues, our support team will be happy to review your case and assist with troubleshooting or any refund request if applicable.
Please contact us here: https://cellulardata.ubigi.com/help-center/contact/
The plan works very well
July 12, 2026
The coverage with signal was not ok (4…
The coverage with signal was not ok (4 days in a row without signal). Other operators did ok.
July 8, 2026
It worked easily and made me happy
It worked easily.
The competition did not even let me get past the access Code...So badly set up.
Ubigi in contrast easy and quick.
July 20, 2026
Got the Singapore Malaysia eSIM
Got the Singapore Malaysia eSIM
Singapore connected perfect and had 5g 80% of the time
Malaysia it struggled to connected, had to AI the solution, which sort of helped, then had to email Ubigi and got a solution
But I had 5g maybe 40% of the time and we never left KL
Partner went with another eSIM and had 5g 90% of time in both locations
July 2, 2026
In Iceland, the Ubigi eSim worked perfectly
the Ubigi eSim worked perfectly for me in Iceland. Easy to install, easy to activate. And I had service everywhere - even in the remote Highlands - at the Highland BaseCamp.
July 14, 2026
Did not work at all
July 13, 2026
Reply from Ubigi eSIM
Dear Robert,
We are sorry that our service did not work at all for you. We understand how frustrating it is when a plan fails to connect upon arrival. In many destinations, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help troubleshoot your setup or review your account.
Ease of connection was simple and quick
July 20, 2026
Well designed app
Well designed app. Correct price.
What needs to be improved to get a 5-star rating: make sure that the APN settings are automatically set, I struggled a bit to get my data connection working. Hopefully I had a wifi connection to resolve this.
July 12, 2026
Reply from Ubigi eSIM
Thank you very much for your review and for highlighting both what you appreciated and what we can improve!
Automatic APN configuration is correctly declared on the Ubigi side; however, its application can depend on the device manufacturer. We understand how frustrating it can be, especially when first setting up the service.
If you don't mind, could you let us know which device you are using? This information would help us investigate further and potentially raise the issue with the manufacturer to improve the experience for other users.
Thank you again for your valuable feedback and for helping us improve our service.
The Ubigi team
It works well and easy to install
It works well and easy to install. Just that one afternoon I couldn’t get connected for few hours in San Francisco. No idea why.
July 20, 2026
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