Ubigi eSIM Reviews 

42,368
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Went with Ubigi after a bit of Internet comparison for a trip to Seoul and Ishigaki in Japan. I had no problems with the set up other than navigating some changes on my phone (in SIM Manager). The esi... See more

Rated 5 out of 5 stars

Ibigi was so much cheaper than my home carriers roaming service. It saved me a ton of money, especially traveling with a family of 4 who all want data access. We got each person the 10gb for 30 days... See more

Rated 5 out of 5 stars

I was pleasantly surprised with the service from Ubigi eSIM, I’ve always gone with my phone provider for roaming but found them to be very expensive this time as I was travelling to Canada and USA. A... See more

Rated 1 out of 5 stars

Terrible service in San Giorgio del Sannio, unreliable at best. Unlimited data means few apps work at all, messaging delayed. Bought 15 day unlimited with 30 gigs, began working as promised on day 13.... See more

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Company details

  1. #7 of 11 best companies in Internet Provider

About Ubigi eSIM

Written by the company

Ubigi is the ultimate connectivity solution for travelers seeking reliable and affordable data plans around the world. With its innovative eSIM technology, Ubigi offers flexible data plans in over 200 destinations, eliminating the hassle of high roaming fees and unreliable public Wi-Fi.

Effortless connection, Anywhere you go!
Staying connected has never been easier. Whether you're navigating with maps, sharing your travel moments on social media, staying in touch with loved ones, or accessing reservations and tickets online, Ubigi ensures a seamless and user-friendly experience. Designed for smartphones, tablets, and laptops, Ubigi adapts to your needs, whether you're traveling for leisure or business.

Quick Setup, Stress-Free Travel
With a quick and easy setup, Ubigi lets you enjoy your trips stress-free, keeping you connected to what matters most. Explore, discover, and stay online wherever your adventures take you.

Travel freely and stay connected, no matter where you go. ✈️📱

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Browse our range of data plans for 200+ destinations worldwide.

4.1

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TrustScore 4 out of 5

42K reviews

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4.1

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(42,368)

18,540 reviews in the last 12 months

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Rated 5 out of 5 stars

Ibigi was so much cheaper than my home…

Ibigi was so much cheaper than my home carriers roaming service. It saved me a ton of money, especially traveling with a family of 4 who all want data access. We got each person the 10gb for 30 days plan and it was plenty for a 2 week trip. Just try to use Wi-Fi when you're in the hotel or at a restaurant, and save your mobile data for navigation, Uber, etc.

July 18, 2026
Rated 5 out of 5 stars

Easy to use

Easy to use. No stress during staying in Japan. Always strong signal where we went entire in Tokyo.

July 18, 2026
Rated 1 out of 5 stars

I payed for unlimited MB’s, but got poor bandwidth.

I payed for unlimited MB’s, then I do not expect poor bandwidth but full 5G. I visited places where 5G is available, however I was not allowed to choose 5G. LTE was the max I was allowed to use 😕.

July 16, 2026
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Reply from Ubigi eSIM

Dear Rinse,
We are sorry for your disappointment regarding bandwidth speeds and 5G access on your unlimited plan. While 5G speeds are supported on our plans where partner infrastructure allows, access can depend on specific local carrier agreements, frequency band compatibility, and network throttling under local Fair Usage Policies. In many destinations, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help you check 5G network availability in your area.

Rated 1 out of 5 stars

Unable to connect in Malaysia…

Initially I connected to Ubigi upon arrival in Malaysia after signing up for the 7 day data package, but for the majority of my 4 day stay I was unable to connect. I had “assistance “ via Ai help but still unable to connect. Very disappointed

July 24, 2026
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Reply from Ubigi eSIM

Dear Liz,
We are sorry that you were unable to connect for the majority of your stay in Malaysia and that our automated support did not resolve the issue. We understand how frustrating it is to pay for a 7-day plan and lose access after the first day. Disconnections of this nature can usually be fixed by re-registering on local partner towers. In many destinations, including Malaysia, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help troubleshoot your connection or review your account.

Rated 1 out of 5 stars

延遲感嚴重

延遲感嚴重,speed test ping is over 150ms, Suica card in apple wallet can not add money in MRT or train station

July 25, 2026
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Reply from Ubigi eSIM

Dear Charles,
造成您的不便我們感到非常抱歉。高延遲(Ping 值超過 150ms)通常是由於數據透過國際漫遊伺服器傳輸所致,這可能會影響到像 Suica 加值這類需要即時回應的服務。在許多目的地,我們都有多家合作的電信網路可供選擇。我們的官方網站上提供手動切換網路的教學,客服團隊也隨時準備為您提供協助,協助您尋找更穩定的連線。

Rated 2 out of 5 stars

Poor connection in Atami

Poor connection in Atami, Sapporo and Noboribetsu.

July 27, 2026
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Reply from Ubigi eSIM

Dear Forrest,
We are sorry for the poor connection you experienced in Atami, Sapporo, and Noboribetsu. Signal quality in coastal areas, mountainous hot spring regions, and northern regions can fluctuate depending on local partner tower density and terrain interference. In many destinations, including Japan, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help you select the most reliable local carrier for each location you visit.

Rated 5 out of 5 stars

Aussie Senior Traveller


I had experienced a long and unsuccessful esim setup process with another company and finally gave up on them to opt for Ubigi - the provider my wife uses.
It only took 10 minutes and I was up and running.
The e-sim was slightly cheaper and I think the usage information Ubigi has it better than the other provider.

July 23, 2026
Rated 1 out of 5 stars

Very bad coverage in Rosario and other…

Very bad coverage in Rosario and other cities of Argentina.

July 24, 2026
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Reply from Ubigi eSIM

Dear Mario,
We are sorry for the poor coverage you experienced in Rosario and other cities across Argentina. Mobile data performance in regional cities can vary depending on local partner tower density and regional network load. In many destinations, including Argentina, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help you select a stronger local network.

Rated 1 out of 5 stars

Zero help when you need it

Zero help when you need it. Ubigi is setup for 1 account, 1 purchase. They don't issue a QR code when you purchase the esim, you need to have the app installed on your phone. Problem arise you are trying to purchase multiple swims for one trip for your family. No way to install on multiple phone. What's more you you reach out to the company for help you get Nothing! Very frustrating. Will advise other not to purchase for a family, only if you need 1 esim for yourself.

July 17, 2026
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Reply from Ubigi eSIM

Dear customer,
We are sorry for the frustration caused by trying to set up multiple eSIMs for your family and for the lack of timely support. Currently, our system links one eSIM profile directly to one account within the app, which can make purchasing for multiple family members complex without separate account logins. We appreciate your feedback on offering QR codes for easier multi-device setup. Account setup guides are available on our website, and our support team is always available to help guide you through setting up lines for your family.

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