Celticwebmerchant Reviews 504

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

They have a good selection from different websites, I got clothes and jewellery. The system mistakenly added the VAT twice and I had some trouble with shipping, they sorted it out super fast, and the... See more

Company replied

Rated 5 out of 5 stars

I have ordered a few items from these guys now, and have to say the service is first rate. One item has a slightly loose guard but on researching more, apparently is common to the manufacturer and has... See more

Company replied

Rated 4 out of 5 stars

I ordered the McKenzie claymore recently. Excellent product and very happy with it. However, I consider myself lucky as the box it arrived in looked like it had been used as a football at an old firm... See more

Company replied

Rated 4 out of 5 stars

Celtic Anththrpomorphic sword. Grind on blade was amateur at best, visible waves. Handle was acceptable but the bad gold paint job to hide the glue filling the gap between blade and handle is shocki... See more

Company replied

Company details

  1. Collectibles Store
  2. Clothing Supplier
  3. Hobby Store
  4. Knife Store

Written by the company

Celtic WebMerchant is a worldwide webshop in LARP, reenactment, swords, knives, Cosplay, costumes, Viking and medieval lifestyle & Outdoor gear. We have everything for Viking, fantasy & medieval festivals and Renaissance fairs! We have low shipping rates for every country, fast customer service, lowest price guarantee and an assortment of 15000+ items. Shop here for the best brands in swords, knives, LARP & costumes. Such as Cold Steel, Hanwei, Windlass Steelcrafts, Deepeeka, Ulfberth, Red Dragon, Burgschneider, Leonardo Carbone, Marshal Historical, Epic Armoury, Blackfield, Mytholon, Condor, Citadel, John Lee and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

504 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quality clothes, fast service

Well designed website, easy ordering, clothes came very quickly and are ot high quality and well made. I will buy there again.

December 9, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for your postive review! Means a lot to us that your are content with our company!

Rated 5 out of 5 stars

Good site design

Good site design, all prices ranges, great customer support, fast shipping ect, honestly no complaints

December 20, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for your positive review! We are very happy to hear that. :)

Rated 5 out of 5 stars

Quality items, as pictured, delivered quickly

Purchased some LARP jewellery for a friend. It looks exactly as pictured in the site image and is made of the listed material. The item was delivered quickly, with delivery updates consistently along the way. Would buy from this site again.

December 1, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for your positive review! We are very happy to hear that you are happy with our service. :)

Rated 5 out of 5 stars

Excellent quality Items

Excellent quality Items, I purchased a sword and it was in great condition no damage, better than the pictures they do not do it justice, very happy the guys were efficient from order to delivery. Would highly recommend.

November 25, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for your positive review! We are very happy to hear that. :)

Rated 2 out of 5 stars

Sword arrived very badly damaged and…

Sword arrived very badly damaged and needed to go back... weeks later they are saying that i need to contact Dutch Customs who are saying that Celtic Web Merchant need to pay a release fee. Speedy Service on delivery but it has all gone wrong from there.. still no sword and no offer of sending a replacement - no trust to customers it seems.. one email a day to respond... slow and painful

October 31, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for the review.
We are sorry to hear this process is going slowly.
Unfortunately we have not received the return and also have not received any news about a release fee, as we usually do not pay these for items sent as return packages. We are trying our best to solve it as quickly as possible and we hope to be able to get some clarity soon!

Rated 5 out of 5 stars

I have ordered a few items from these…

I have ordered a few items from these guys now, and have to say the service is first rate. One item has a slightly loose guard but on researching more, apparently is common to the manufacturer and has no bearing on the retailer. Always up to date on shipping with easy tracking. Often items arrive much quicker than those that arnt imported. All good thus far and no hesitation to use again.

November 12, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for your positive review! We are very happy to hear that. :)

Rated 5 out of 5 stars

Great service

Great service! Great product!

October 27, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you very much for the positive review! :)

Rated 4 out of 5 stars

I ordered the Prussian Sabre and the…

I ordered the Prussian Sabre and the American Dragoon Sabre. Both arrive quickly and in good condition. The fitting could be better on the swords but they are decent quality for the price. The quality of the scabbards is excellent. The Dragoon Sabre is described as having a leather grip but it is in fact cheap imitation leather ,(PVC). I would've disassembled the sword and replaced this with leather myself but it isn't possible because it has a riveted pommel.Also, they were described as being semi sharpened but both arrived blunt.
Having said the above, it's hard to fault them for the price. Customer service and delivery was excellent.

October 24, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you very much for the review!
We are sorry to hear about the errors in the sword, this is indeed one of the cheaper swords but it should still be semi-sharp of course!
If you want us to look at this issue, please don't hesitate to send us an email.

Rated 4 out of 5 stars

It was shipped very quickly and arrived…

It was shipped very quickly and arrived already after two days in transit. The box was however pretty damaged but I'm not sure if that was the shipping company's fault or a bad choice of box. Other than that it was a great experience all around.

October 3, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for your positive review! We are sorry to hear about the damaged box. We always try to protect the products inside as well as possible for potential shipping damage. :)

Rated 1 out of 5 stars

Really bad service

Really bad service, despite one week delay on delivery (according to the tracking as application parcel is still in NL), I received it after the anniversary that I wanted the goods, so I was obliged to get clothes from another source, so I paid twice, and when I finally open the parcel I found...2 left boots instead of a pair!!!

October 13, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for your review. We apologise about the inconvenience! We have messaged you privately with a possible solution :).

Rated 5 out of 5 stars

Good service

Quick delivery, quality products, nothing to complain about :)

September 5, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you very much for your positive review! We are very happy to hear that :).

Rated 5 out of 5 stars

If at first you don't succeed

Unfortunately I received damaged products, but the customer service has been very helpful in finding a suitable solution.

September 22, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for the kind review! We are happy to hear we were able to help :)

Rated 3 out of 5 stars

Rusty item

While I can’t fault them on delivery or price. I was disappointed that there was considerable rust on the item. I had to sand it off myself as it really was extensive and wouldn’t just wipe away. The sword is excellent aside from that but I really think a quality check of items before they are dispatched is needed.

August 25, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for the review!
We are sorry to hear your sword arrived in a rusty state, would you perhaps be able to send us an email with pictures? We would love to compensate you for this.

Rated 4 out of 5 stars

Excellent Saksisch zwaard York

The sword, which you list as " Saksisch zwaard York", is a fine sword, very well made, a great bargain at the price. Fortunately it is stronger than the packaging it was shipped in and the pommel kept it intact despite the failure of the box around it. This is both the second time I have ordered from your business and the second time the packaging has failed. There will not be a third time. W Alsdorf

September 8, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for the review!
We are happy to hear that you enjoy the sword.
Our sincerest apologies that the box arrived broken twice, I have passed this information on and we will make sure to improve this process.

Rated 5 out of 5 stars

Yours objects are wonderful

Yours objects are wonderful, we are using them to make archaeological lab for children,but we want to buy in the future new items also for museums.

August 30, 2022
Unprompted review
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Reply from Celticwebmerchant

Thank you for the positive review, we are happy to hear you are satisfied with our products!

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