Censeo Financial Reviews 298

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often highlighting how the company simplifies complex processes and provides clear guidance. However, some customers mentioned dissatisfaction with aspects of the financial assessment process, feeling pressured to buy the maximum affordable share and noting attempts to upsell additional paid services. There were also isolated reports of delays due to documents not being sent promptly and a lack of discussion regarding life insurance and income protection until late in the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff.... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just want to say a massive thank you to David Pendry, Ruth Escobar Munoz and also Mercedes Ryan throughout our mortgage application process. There has been some highs and lows of the whole process b... See more

Company replied

Rated 5 out of 5 stars

I can't commend Censeo highly enough. Both members of the team that I dealt with, Dave Brockhouse and Ruth Escobar Munoz, were extremely professional and helpful. As a first time buyer, they helped me... See more

Company replied

Rated 5 out of 5 stars

Ruth and David were brilliant from start to finish. Super quick turnaround on my mortgage application and everything was handled efficiently. They’re both really knowledgeable, answered all my qu... See more

Company replied

Rated 5 out of 5 stars

Censeo have helped me along the whole process they have been more than patient and not pressured me into anything, the whole journey with censeo has been stress free, Connie has helped me in finding m... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Censeo makes people’s property-owning aspirations a reality by offering affordable loans for affordable homes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

298 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

David and Jay made the who process…

David and Jay made the who process straight forward an easy to understand. Everything was covered in detail and a full explanation of the whole process provided. They were always on hand to answer any queries.

November 29, 2024
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write this positive review. We appreciate this. We are really pleased to read that David & Jay covered everything in detail and made the process straight forward.
We wish you the very best in your new home and we will be here if you need mortgage assistance in the future.

Rated 5 out of 5 stars

Lovely experience

I was attended by Melissa and Jay Anderson, I had perfect service, they were very fast, transparent and direct with me and my husband. I could always recommend them.

March 27, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write this positive review. We are delighted to read you had perfect service from Melissa and Jay.
Your recommendations mean a lot. Wishing you lots of happiness in your new home and we are here if you need mortgage assistance in the future.

Rated 5 out of 5 stars

David and Mercedes provided clear navigation to success in mortgage application

It is not every day when one buys a flat, let alone their first flat - and given how bureacratic the UK system is one always needs good guidance to navigate things through. Especially with so many parties involved (Peabody, solicitors, banks, insurance etc). David and Mercedes from Censeo made my life much easier by distilling all the info for me and helping to secure a very good mortgage deal. The rules for financial eligibility are so strangely written so they leave a very narrow window to fit in but David helped me make sense of all these rules and build a strong applications based on my circumstances. My only caveat is that the income protection insurance info was not very straightforward and I was left under impression for some time that it is obligatory while it is not. But now I have it nevertheless and am still not sure whether I need it or not.

February 11, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write this positive review. It is good to read you found David and Mercedes helped make life easier and that a very good mortgage deal was found. David will contact you regarding the income protection insurance.
Team Censeo wish you much happiness in your new home and if you need mortgage assistance in the future we would be delighted to assist you.

Rated 5 out of 5 stars

Censeo Review

Censeo have made the process of buying a house so much easier due to their brilliant communication throughout the process. Thank you to Amber Bryan who has been a great help. Would definitely recommend

March 25, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write this positive review. We are delighted to read you found Amber was a great help and that you would recommend us. This makes us very happy - thank you. Wishing you lots of happiness in your new home and if you need mortgage help in the future we would be very happy to help.

Rated 5 out of 5 stars

We highly recommend!!!

We are so grateful for Your help in getting us mortgage. The whole process was stressful for us but with a great team like you two Georgina and Christopher it was very easy. They were professional, responsive, and made the process smooth from start to finish. Big thanks to Censeos Financial for the great work.
Would highly recommend!
Thank You!!

March 11, 2025
Unprompted review
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Reply from Censeo Financial

Thank you very much for taking the time to write this positive review. We are delighted to read that you found Georgina and Chris were professional, responsive and made the process easier for you. We appreciate your recommendation. We hope you will be very happy in your new home and if you need assistance with your mortgage requirements in the future we will be here to assist.

Rated 5 out of 5 stars

Excellent Service from Censeo – Highly Recommended!

I had a fantastic experience with Censeo as my mortgage broker. From start to finish, they provided me with the guidance and support I needed to secure my mortgage. Despite the high interest rates, I truly believe they found the best possible deal for me.

A huge thank you to Amber and Ruth for their professionalism, efficiency, and in-depth knowledge. They were always happy to answer my questions and made the entire process smooth and stress-free. Their quick processing and clear communication were invaluable.

I highly recommend Censeo to anyone looking for a dedicated and reliable mortgage broker. Thank you again for your outstanding service!

March 21, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write a positive review. We really appreciate this. We are delighted to you were happy with the guidance and support from team Censeo. The professionalism, efficiency and knowledge from Amber and Ruth is what we expect all staff to deliver and through their efforts its great to know you would recommend Censeo - thankyou. Best wishes in your new home and when you need any further assistance with your mortgage we will be happy to assist.

Rated 5 out of 5 stars

Excellent Service

As a first time buyer I had hardly any knowledge of the mortage application process but Reena Rai and Georgina Byfield really helped me to understand the process and their prompt and clear responses gave me peace of mind with each step. I am very happy with the service they have provided and will be recommending to others.

March 20, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write this positive review. We really appreciate it. We are delighted to read Reena and Georgina helped you understand the process and provided prompt and clear responses. Thank you for recommending others. We wish you the very best in your new home and will be here for you for future mortgage requirements.

Rated 5 out of 5 stars

Jay Anderson and David are the best…

Jay Anderson and David Pendry are the best mortgage advisors! They guided me through the entire mortgage application process with professionalism, patience, and expert advice. They made everything clear and stress-free, ensuring I got the best deal possible. Their support and dedication truly exceeded my expectations. I highly recommend them to anyone looking for reliable and knowledgeable mortgage advisors. Thank you both for your amazing service!

March 17, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write this positive review. We are delighted to read you found David and Jay were professional, patient and provide you with expert advice.
It makes us really happy to read you would highly recommend us. It means a lot. We try hard to do our best.
Wishing you much happiness in your new home and if you need assistance with your mortgage in the future we would be happy to assist.

Rated 5 out of 5 stars

Great Support

Very helpful, easy and supportive experience from Reena and Georgina in helping us purchase our first home!

March 14, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write this positive review. We are very pleased to read that you found Reena and Georgina were very helpful and supportive.

Wishing you much happiness in your new home. If you need mortgage assistance in the future we would be happy to assist.

Rated 5 out of 5 stars

Dave Brockhouse and Ruth Dobson- Thank you!!

I had a wonderful experience with Censeo, Dave and Ruth has been amazing all throughout. Professionals and efficient. They respond to my emails swiftly and overall my mortgage application went smoothly and stress-free. Huge thanks to both of you.

February 25, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write this positive review. We are delighted to read you had a wonderful experience and that Dave and Ruth professional and efficient.
We wish you much happiness in your new home and should you need any help with your mortgage in the future we will be here to help.

Rated 5 out of 5 stars

Good and fairly quick…

Good and fairly quick communication.Good explanation of the process and advising.Recommend by the company I am buying the house from.Met my expectations.Thanks to Melissa Burke and Ruth Dobson.

March 5, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write this positive review. We are pleased to read that Melissa and Ruth met your expectations. Best wishes in your new home and if you need help with your mortgage in the future - we are here to help.

Rated 5 out of 5 stars

Great service and experience!

I came into the mortgage application process with very little knowledge but Dwayne explained everything very clearly and gave me peace of mind with every step taken! Both Dwayne and Mercedes were very quick to respond if I needed help with any paperwork and pushed to get the mortgage offer over the line without delays. I am extremely happy with the service they provided!

March 5, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write this positive review. We are delighted to read that you supported through the purchase to give you peace of mind from Dwayne and that Mercedes quickly responded to get your mortgage offer issued quickly. We wish you much happiness in your new home and if you need assistance with your mortgage in the future we are here to help.

Rated 5 out of 5 stars

Exceptional Service – Highly Efficient and Professional!

I had an excellent experience working with Christopher Garland and Mercedes Ryan at Censeo Financial. Their efficiency, professionalism, and responsiveness made the entire mortgage process smooth and stress-free. They kept me well-informed at every stage and ensured everything was handled promptly. I truly appreciate their support and guidance throughout the process. Highly recommend their services to anyone looking for reliable and knowledgeable brokers!

March 4, 2025
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Reply from Censeo Financial

Thank you very much for taking the time to write this positive review. We are delighted to read you found Chris and Mercedes a responsive, smooth and stress-free mortgage process. We are so pleased that you highly recommend the Censeo service.

We wish you much happiness in your new home and if you need assistance with your mortgage in the future, please do get in touch - we'd love to help.

Rated 5 out of 5 stars

"I had an excellent experience working…

"I had an excellent experience working with Dwayne and Mercedes to secure my mortgage. They were professional, responsive, and made the process smooth from start to finish. I was thrilled to receive my mortgage offer, and their clear communication kept me informed every step of the way. Even after the offer, they’ve continued to ensure everything stays on track. I highly recommend them to anyone looking for a reliable and supportive team—top-notch service!"

February 24, 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you for taking the time to write this positive review. We are delighted you had an excellent experience from Dwayne and Mercedes to secure your mortgage.

Thank you also appreciating that our service continues after the mortgage has been issued.

We wish you lots of happiness in your new home. If you need mortgage assistance in the future we are here for you.

Rated 5 out of 5 stars

What a great experience, a simply fantastic company to work with!

What a great experience, a simply fantastic company to work with!
David Pendry was so helpful, taking the time to explain the whole process and find the best deals possible, as quicky as possible!
Mercedes Ryan pushed through the final application at light speed!
The team at Censeo should be very proud of their outstanding customer service, always keeping me up to date with progress.
Highly recommended.

March 3, 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you for taking the time to write this positive review. We are over the moon that you think Censeo is a fantastic company. David, Mercedes and the team work extremely hard to help our buyers and to receive feedback like this really does make the work we do feel valued - Thank you. We wish you lots of happiness in your new home and should you need help with your mortgage in the future, we are here to help.

Rated 5 out of 5 stars

Excellent service

Melissa and Mercedes were brilliant from start to finish, with constant updates and phonecalls to make sure everything was running smoothly.

February 28, 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for taking the time to write this positive review it means a lot to Censeo and the team. It's great to read that Melissa and Mercedes kept you up to date and you found them brilliant. We wish much happiness in your new home and we are here for any future mortgage assistance you may need.

Rated 5 out of 5 stars

Would 100% recommend Censeo. Absolute brilliant experience.

From minute one everything was simple, explained well and the support available was perfect. Any questions, queries and worries were answered and dealt with excellently and with speed. I am truly happy with the help provided and would recommend them to anyone. A special shout out to Dave and Ruth for the support provided, much appreciated for the support.

February 28, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write a positive review - we really appreciate it. We are delighted to read that you would recommend us to anyone - that means a lot. Importantly it's great to read that you found the support of Ruth & Dave to be perfect. Best wishes and much happiness in your new home. We are here if you need any help with your mortgage requirements in the future

Rated 5 out of 5 stars

Excellent mortgage advisors. Special thanks to Ruth and Reena

Excellent mortgage advisors! I had to obtain multiple mortgage offers due to a delay on my new build property. Ruth and Reena were always super helpful and very friendly. While it was a stressful time. Ruth and Reena made it easier by always obtaining the best mortgage offer. Would highly recommend!

February 26, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for taking the time to write a positive review. New build homes can be delayed, and in these cases we help and support our buyers review their mortgages needs. We are delighted to read that Reena and Ruth made this easier and were there to help and be friendly. Wishing you every happiness in your new home - We are here if you need help with your mortgage finances in the future.

Rated 5 out of 5 stars

Excellent Mortgage Advisors

A great and smooth experience with Ayesha and Georgina.

From start to finish, Ayesha was professional, knowledgeable, and supportive; she took the time to understand my needs, explained all my options clearly, and guided me through the entire process with ease.

Both of them were proactive, responsive, and always available to answer my questions. Thanks to their expertise, I secured a favorable mortgage terms.

February 19, 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you very much for taking the time to write this positive review. We are delighted to read that you found Ayesha and Georgina to be proactive, responsive and available. We hope you are very happy in your new home and we will be here if you need any help in the future.

Rated 5 out of 5 stars

Great assistance from Dwayne Simpson…

Great assistance from Dwayne Simpson and Ruth Dobson. They are very professional and went the extra mile during the mortgage application process

January 31, 2025
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you very much for taking the time to write a positive review. We are delighted Dwayne and Ruth went the extra mile to assist. Wishing you every happiness in your new home. We are here to assist with future mortgage needs.

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