I just want to say a massive thank you to David Pendry, Ruth Escobar Munoz and also Mercedes Ryan throughout our mortgage application process. There has been some highs and lows of the whole process b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can't commend Censeo highly enough. Both members of the team that I dealt with, Dave Brockhouse and Ruth Escobar Munoz, were extremely professional and helpful. As a first time buyer, they helped me... See more
Company replied
Ruth and David were brilliant from start to finish. Super quick turnaround on my mortgage application and everything was handled efficiently. They’re both really knowledgeable, answered all my qu... See more
Company replied
Censeo have helped me along the whole process they have been more than patient and not pressured me into anything, the whole journey with censeo has been stress free, Connie has helped me in finding m... See more
Company replied
Company details
Written by the company
Censeo makes people’s property-owning aspirations a reality by offering affordable loans for affordable homes.
Contact info
United Kingdom
- censeo-financial.com
4.8
Excellent
297 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks so much to Melissa and Georgia…
Thanks so much to Melissa and Georgia for helping me to secure my mortgage for my first home. As a first time buyer I am so glad I used Censeo to help me in my mortgage process.
January 13, 2025
Unprompted review
Reply from Censeo Financial
We are delighted that you were glad you used Melissa and Georgina at Censeo to arrange your mortgage. Thank you for your positive comments.
Wishing you much happiness in your new home and if you need assistance with your mortgage in the future we would be very happy to assist.
Reena Rai and Mercedes Ryan have been…
Reena Rai and Mercedes Ryan have been both so professional and supportive throughout the process of securing a mortgage. Exceptional work ethic, responsiveness and care. Going through the process as a first time buyer can be stressful. This was made smooth by mercedes always addressing my questions and concerns. Mercedes and Reena have been both proactive in giving me updates on the application and stated out the expectations very clearly from the beginning. Thank you for the amazing service.
May 23, 2025
Unprompted review
Reply from Censeo Financial
Thank you very much for taking the time to write this amazing feedback - We are delighted you found Mercedes and Reena had exceptional work ethic, were responsive and cared.
We are pleased to have been able to help you secure your new home. We wish you much happiness and if you need any help in the future with your mortgage requirements we would be happy to help.
It’s a major steps & milestone…
It’s a major steps & milestone experience with every single one on the team really through the heartless efforts & empathy towards my dreams come true , My many thanks to the whole teams , I’m sure would definitely win introduce & recommendation with a accuracy, & Timeline,,wish them all , God bless,
Kugan Subramanyim
May 23, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write your very personal experience. We are delighted that you appreciate the whole team are involved in helping, supporting and guiding our first-time buyers to finance the purchase of their first home. It's an exciting time but needs people you can trust to help. We are delighted you chose us and would recommend us. We wish you much happiness in your new home and if we can assist you in the future we will be most happy to do so. Thank you
Amber and Jay were fabulous with my…
Amber and Jay were fabulous with my case. This is my first house, I was very nervous about the process but all through it, my queries have been heard and answered even if it's query from third party, Amber and Jay both reassured me and make sure I get the answer by the end of the day. Thank you censeo team
May 23, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to provide positive feedback on your experience. Buying your first home can be scary and we work hard to make it as easy as possible for you and first time buyers. We are delighted you found Amber and Jay were fabulous.
We hope you will be very happy in your new home and if you need any future mortgage help the team will be happy to assist.
Ayesha and Mercedes were superb through…
Ayesha and Mercedes were superb through the process, helping me as a first time buyer secure the mortgage I wanted and progress the process to the next stage with no fuss. Brilliant communication throughout where they always took care to give me the latest updates and respond to my questions quickly. I can't commend their work enough.
May 6, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write your positive review. we are delighted you found Ayesha and Mercedes were superb throughout the mortgage process. The Censeo team work really hard to support our first time buyers.
We hope that you will be extremely happy in your new home and when you need any assistance with your mortgage in the future we'd be happy to help.
Great advice
Melissa advised on the mortgage for my purchase and provided helpful advice, was always available to answer questions and secured a good rate. Friendly and professional services.
March 21, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write a positive review about the service you received from Melissa. We are delighted that you found the service was friendly and professional. We wish you lots of happiness in your new home and will be available if you need future mortgage assistance.
Professionals
Dave Brockhouse and Mercedes were brilliant assisting me with my new morgage application. Their competence and timings were superb. Real experts! Thank you.
May 19, 2025
Unprompted review
Reply from Censeo Financial
Thankyou for taking the time to write your positive review. We are delighted to read Dave and Mercedes were brilliant and real experts - thankyou.
Wishing you much happiness in your new home. We’d be happy to help if you need mortgage assistance in the future
Professional & quick
David & Georgina were absolutely wonderful & very helpful which made the whole process of buying my first home way less daunting. They both explained everything in details and were always replying very quickly to any queries I got. Best of all, they secured my mortgage offer in such a short amount of time. They were also very enthusiastic about my journey to get on the property ladder. Would highly recommend
April 29, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review. It makes us very happy to read that you found Dave and Georgina very helpful and replied to queries very quickly. It is very welcome that you would highly recommend the Censeo team to others - Thank you.
May we take this opportunity to wish you much happiness in your new home and should you need future assistance with your mortgage in the future please do not hesitate to get in touch
I had a great experience with Censeo
I had a great experience with Censeo! Ayesha and Jay were very helpful with the whole process and answered any questions I had. I’m very grateful to them both!
May 13, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review. We are delighted to read that you had a great experience from Censeo and that Ayesha and Jay were very helpful and available to answer your questions.
Wishing you much happiness in your new home and if you need help in the future with your mortgage we are here and would be happy to help.
Buying our first home
Both Christopher and Georgina were amazing when helping me and my fiancé purchase our first home! Christopher was great and went through every detail to help us understand what we needed and how it all worked. He was also easy to contact and replied very quickly to my enquiries. Georgina was great at explaining and guiding us through the mortgage stage, she was also very easy to contact and replied quickly. Overall, our experience using Censeo has been great! I really recommend them!!
May 9, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review. We are delighted to read that you would recommend us and that you found Christopher and Georgina helpful and supportive. We love helping, guiding and supporting buyers finance their first home.
Wishing you lots of happiness in your new home and if we can help you in the future we will be here to do so.
Very straight forward and stress free…
Very straight forward and stress free process. I'm very impressed how easy everything has been. Ayesha King and Jay Anderson were particularly helpful and I'm extremely grateful to them for making things so easy.
April 28, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review. We really appreciate this. We are delighted you found the service was straight forward and stress free and that Ayesha and Jay were helpful.
Best wishes in your new home and if you need any assistance in the future we would be happy to assist.
Highly recommend
Mercedes and Reena made my homeownership journey smooth and effortless from start to finish. Their professionalism and transparency in providing information were exceptional, making the entire process much easier than I expected. I couldn't have asked for a better team to guide me through this important milestone. I'm incredibly grateful to the company and its outstanding staff for their support and assistance every step of the way.
April 16, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review we really appreciate it. It's great to read that Mercedes and Reena made your journey to homeownership smooth and effortless.
We wish you much happiness in your new home and if you need assistance with your mortgage in the future we would be happy to assist
Only positive things to say about the…
Only positive things to say about the service and help from Reena & Mercedes when getting my mortgage. They explained everything, kept in regular contact & were so helpful with any questions I had.
April 10, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review. We really appreciate it. It's great to read that your found the service and help from Reena and Mercedes was positive.
Wishing you lots of happiness in your new home and we look forward to helping you with your mortgage requirements in the future.
Ayesha and Jay were awesome!
April 9, 2025
Unprompted review
Reply from Censeo Financial
Thank you fore your positive review - It's much appreciated. Best wishes in your new home and we are here to help if you need help with your mortgage in the future.
David and Mercedes were super helpful
David and Mercedes were super helpful! I would definitely recommend.
April 9, 2025
Unprompted review
Reply from Censeo Financial
Thanks for taking the time to write this positive review. We are glad to read you found David and Mercedes super helpful and that you would definately recommend Censeo - we appreciate this. Enjoy your new home and we are here if you need help with your mortgage in the future
I highly recommend Censeo
I highly recommend Censeo. Dave and Jay were exceptionally supportive and provided clear, prompt responses every step of the way. As a first-time buyer, their expert guidance was instrumental in helping me get on the property ladder.
April 7, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review on your experience of Censeo. We are delighted you found Dave & Jay exceptionally supportive and provided clear and prompt responses.
We wish you lots of happiness in your first home and if you need help with your mortgage in the future we are here to assist.
The second time with Censeo now
The second time with Censeo now. Have my mortgage advice and application done quickly and emails are generally quickly responded to. Thank you Reena and Georgina for helping me to sort my mortgage out!
April 3, 2025
Unprompted review
Reply from Censeo Financial
Thank you very much for taking the time to write this positive review. We really appreciate your review and your return to our service.
I had a fantastic experience with Mr Dwayne Simpson
I had a fantastic experience with Mr. Dwayne Simpson from Censeo Company. They were extremely professional, knowledgeable, and supportive throughout my mortgage journey. They kept me informed at every step, answered all my questions, and made the loan approval process stress-free. I truly appreciate their dedication and highly recommend them!
I specially thanks to Mr. Dwayne Simpson for the efforts he put and provided different mortgage lender options .
Thanks
April 2, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review. We really appreciate this. We are delighted you had a fantastic experience from Dwayne and that you highly recommend Censeo.
We hope you have lots of happiness in your new home. If you need mortgage assistance in the future please contact us. We would be happy to assist.
Huge Thank You
Huge Thank You to Christopher and Mercedes for helping me get onto the property ladder! As a first time buyer I had very little knowledge about the whole process. Christopher and Mercedes did all the work and made it all so very easy. I got the keys for the house today and could not be happier! Definitely couldn't have done it without Censeo Financial. Highly recommend their services!!
March 31, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review. We are delighted to read that Chris and Mercedes helped you get onto the property ladder. We are so happy that you have the keys to your new home and we wish you every happiness there. If you need any further mortgage assistance in the future we are here to help. Best wishes Team Censeo
David and Jay made the who process…
David and Jay made the who process straight forward an easy to understand. Everything was covered in detail and a full explanation of the whole process provided. They were always on hand to answer any queries.
November 29, 2024
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review. We appreciate this. We are really pleased to read that David & Jay covered everything in detail and made the process straight forward.
We wish you the very best in your new home and we will be here if you need mortgage assistance in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.