I just want to say a massive thank you to David Pendry, Ruth Escobar Munoz and also Mercedes Ryan throughout our mortgage application process. There has been some highs and lows of the whole process b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Censeo makes people’s property-owning aspirations a reality by offering affordable loans for affordable homes.
United Kingdom
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Censeo Financial emailed as expected, 6 months, before end of Fixed interest rates on the Mortgage.
This helped us to choose 1 of the 2 options.
The person, Mr Matthew Caterer, dealing with us, was kind, helpful and explained everything we needed to know.
He is an asset to your Company.

Reply from Censeo Financial
Very polite and helpful.
This was my first time applying for a mortgage.
Emails and phone calls were responded to and helped with this process

Reply from Censeo Financial
Was an absolute shambles from beginning to end. We lost a property due to a ‘mistake’. Would not recommend.

Reply from Censeo Financial
Matthew made my mortgage transfer process stress free and the whole process was efficiently handled by him. He was more than happy to answer any queries I had and explained things in a simple way which gave me more confidence in my decision making. Would definitely recommend his services.

Reply from Censeo Financial
We worked with Censeo for our first purchase and it was overwhelmingly good.
Dwayne Simpson and Jodie Hooper were amazing! Both of them were incredibly helpful and transparent at every step of the way. They took very good care of our case.
As stressful as applying for a mortgage can be, they made it very smooth and we were always informed of the process.
Thank you Dwayne and Jodie for everything! You made our process of buying our first home very pleasant.
I strongly recommend working with Censeo!!

Reply from Censeo Financial
We had a fantastic experience with Censeo Financial while arranging our mortgage for our first home.
Our financial situation was not the easiest, but Jack Stanton and Ruth Escobar Munoz were incredibly supportive throughout the entire process. They were always professional, patient, which made a huge difference for us.
Their dedication and hard work helped turn what seemed like a difficult situation into a successful outcome, and we are truly grateful that they helped us achieve our dream of buying our first home.
We highly recommend Censeo Financial, and especially Jack and Ruth, to anyone looking for trustworthy and supportive mortgage advisors.
Thank you again for all your help!

Reply from Censeo Financial
I had the pleasure of working with both Jonathan Holmes and Ruth Munoz on my mortgages. They were highly competent, responsive, and genuinely caring throughout the entire process. I truly enjoyed working with them and felt very well supported at every stage. I would highly recommend them to anyone looking for professional and dedicated mortgage advisers. It was an extremely enjoyable journey.

Reply from Censeo Financial
Connie was most helpful from day one - I couldn't recommend her enough. Connie is polite, accommodating and goes above and beyond to find the best options available. Thank you Connie - You are a star⭐
Ruth then took over towards the end and was fantastic witb keeping me updated with the progress - both amazing and thorough.
Highly recommended this company for anyone needing help with acquiring a mortgage or moving home.

Reply from Censeo Financial
Chris Garland and Mercedes Ryan made the whole process smooth from start to finish! I have to say a huge thank you the both of them. Chris and Mercedes were always available via phone and email if I had any questions and were very efficient dealing with the lender. Super knowledgeable team and will be using them in the future.

Reply from Censeo Financial
I want to express my gratitude to Connie for all of your kind encouragement and support. As one of clients, you have consistently kept me informed about the status of my mortgage from the beginning until the successful conclusion. I am really appreciative of your service, and you behaved extremely professionally the entire time.

Reply from Censeo Financial
Connie at Censeo was very communicative and supportive throughout the whole process. I would highly recommend using Censeo as a mortgage broker.

Reply from Censeo Financial
Working with Connie Kavuma is genuinely refreshing. She has a warm, approachable way of guiding people through the often‑stressful world of mortgages and property decisions. From the very first conversation, she makes you feel heard, supported, and completely at ease.
What really stands out about Connie is her deep knowledge and professionalism. She’s professional, experienced, and incredibly clear in her explanations, whether you’re a first‑time buyer or someone with years of property experience. She stays responsive throughout the process, keeping you updated and making sure you understand every step, which brings a lot of peace of mind.
I would highly recommend Connie for her combination of expertise and genuine care, making her a fantastic choice for anyone seeking reliable, friendly, and knowledgeable mortgage guidance.

Reply from Censeo Financial

Reply from Censeo Financial
I had a fantastic experience with Censeo Financial while arranging my mortgage for purchasing my flat. Jodie and Dwayne were absolutely brilliant throughout the entire process. They were very professional, responsive, and always happy to answer my questions.
They kept me informed at every stage and worked hard to secure the best mortgage deal for me. Their guidance and support made what could have been a stressful process feel smooth and straightforward.
I truly appreciate their dedication and help in making my home purchase possible. I would highly recommend Censeo Financial, especially Jodie and Dwayne, to anyone looking for expert and reliable mortgage advice.

Reply from Censeo Financial
Mercedes and Dwayne made the experience a nice and easy one. Clear communication and easy to contact. All concerns we had were rectified. We were made to feel comfortable and relaxed throughout the process, couldn’t recommend these guys enough.

Reply from Censeo Financial
Ruth and David were brilliant from start to finish. Super quick turnaround on my mortgage application and everything was handled efficiently.
They’re both really knowledgeable, answered all my questions clearly, and made sure I got the best product for me. The whole process felt straightforward and stress-free.
Would definitely recommend, great service all round.

Reply from Censeo Financial
The Company from the beginning of the process were amazing. Clear concise information and questions were answered immediately. For a first time buyer, Reena and Jodie were able to hold my hand through the process and were good at ensuring all my queries were remedied immediately.
Professional and high-quality customer service. Would absolutely do this with Censeo again.
Thanks ladies. Your hard work and support is appreciated.

Reply from Censeo Financial
Dwayne and Mercedes were so helpful throughout the whole process! Highly recommend this company. Very professional, friendly and efficient.

Reply from Censeo Financial
This was my first time buying a property. Christopher And Mercedes made the experience very smooth for me. They were very professional, friendly, and approachable. They clearly explained the process to me and answered all my questions. Thank you Christopher and Mercedes :)

Reply from Censeo Financial
Great - no issues! Matt and Jay have both been very responsive and helpful throughout. Would recommend!

Reply from Censeo Financial
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.