Censeo Financial Reviews 298

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often highlighting how the company simplifies complex processes and provides clear guidance. However, some customers mentioned dissatisfaction with aspects of the financial assessment process, feeling pressured to buy the maximum affordable share and noting attempts to upsell additional paid services. There were also isolated reports of delays due to documents not being sent promptly and a lack of discussion regarding life insurance and income protection until late in the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff.... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just want to say a massive thank you to David Pendry, Ruth Escobar Munoz and also Mercedes Ryan throughout our mortgage application process. There has been some highs and lows of the whole process b... See more

Company replied

Rated 5 out of 5 stars

I can't commend Censeo highly enough. Both members of the team that I dealt with, Dave Brockhouse and Ruth Escobar Munoz, were extremely professional and helpful. As a first time buyer, they helped me... See more

Company replied

Rated 5 out of 5 stars

Ruth and David were brilliant from start to finish. Super quick turnaround on my mortgage application and everything was handled efficiently. They’re both really knowledgeable, answered all my qu... See more

Company replied

Rated 5 out of 5 stars

Censeo have helped me along the whole process they have been more than patient and not pressured me into anything, the whole journey with censeo has been stress free, Connie has helped me in finding m... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Censeo makes people’s property-owning aspirations a reality by offering affordable loans for affordable homes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent support from start to finish

I would like to share my experience with Censeo.

Jack Stanton has been absolutely fantastic throughout my entire mortgage process.

He is extremely patient and always takes the time to explain everything clearly, especially as English is not my first language. During phone calls, he made sure we fully understood each step, which really gave us confidence.

Both Jack and Jodie were very responsive throughout the process, and all information was communicated clearly and promptly via email. This made everything much easier to follow and kept the process running smoothly.

Jack is professional, attentive and very supportive. Thanks to his help, the whole mortgage process went very smoothly.

I would also like to thank Jodie for her support and organisation throughout the process.
Highly recommended.

December 19, 2025
Unprompted review
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Reply from Censeo Financial

We’re delighted to hear that Jack supported you so thoroughly throughout your mortgage journey, taking the time to explain everything clearly and build your confidence at every step. It’s also great to know that both Jack and Jodie’s responsiveness and communication helped keep the process smooth and easy to follow.

Thank you for your kind words and trust - we truly appreciate you taking the time to share such thoughtful feedback.

Rated 5 out of 5 stars

I would like to share my experience…

I would like to share my experience with buying our apartment with mortgage company Censeo, our advisor Dwayne Simpson and Jay Anderson his manager helped us to buy our first property. All process was quick and easy . They always responded to our emails . They tried they best to find a deal for us ,even I wasn’t believing already after we failed with our companies . We are highly recommend Censeo and their team to find a mortgage deal .
Thank you very much !
Alina

December 16, 2025
Unprompted review
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Reply from Censeo Financial

Thank you so much for sharing your experience, Alina!
We’re delighted to hear that Dwayne and Jay were able to support you in purchasing your first property and help make the process quick and straightforward. It’s wonderful to know their responsiveness and commitment to finding the right deal made a real difference for you.

Thank you for your kind words and recommendation - we truly appreciate you choosing Censeo, and congratulations on your first home! 🏡

Rated 5 out of 5 stars

Always happy to help

They were recommended to us us by the Housing association and we were doubtful to start with, but David and Jodie were so patient and explained everything and never felt pressure to go with them but we did and both very happy to help with any questions we had email or phone always available especially Jodie. We got our mortgage offer and half way there but happy to know that when time would come for remortgaging they will be ready to call.

December 2, 2025
Unprompted review
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Reply from Censeo Financial

We’re really pleased to hear that David and Jodie were able to put you at ease, explain everything clearly and support you without any pressure. It’s great to know you felt comfortable reaching out whenever questions came up. Congratulations on receiving your mortgage offer.

Rated 5 out of 5 stars

Omg how do I start

Omg how do I start , when you feel all hope is gone and never taught you will reach your destination , there comes censeo who turned my dreams into reality . Can’t say enough ,words alone can’t express my feeling . Thank you to Jonathan and his team for the support and advice. I highly recommend Censeo to first time buyers and even those who are looking forward to invest in properties . Long leave Censeo . Cheers so greatfull …😀😀😀

December 12, 2025
Unprompted review
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Reply from Censeo Financial

Thank you so much for your heartfelt review, Harriet!
Your words truly mean the world to us. We’re delighted that Jonathan and the team were able to support you through such an important journey and help turn your goals into reality. Knowing that you felt encouraged and cared for throughout is incredibly rewarding.

Thank you for your wonderful recommendation - and for choosing Censeo. We’re grateful to have been part of this milestone with you. Cheers to the future! 🙌

Rated 5 out of 5 stars

Censeo are fantastic for first time…

Censeo are fantastic for first time buyers, I could not recommend them enough.

If you’re starting out on the property ladder, you’re undoubtedly going to have a whole new vocabulary thrown at you - like everyone’s speaking another language that you’re not privy to. The team at Censeo break all of that down and really work with you to get you where you need to be. David & Jodie completely took the fear and anxiety out of navigating mortgage applications - plus, the Censeo club offer is a must. Knowing I’ll get a call when my current mortgage rate comes to an end to help me find a new one? Perfect.

December 9, 2025
Unprompted review
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Reply from Censeo Financial

We’re delighted to hear that you had such a positive experience as a first-time buyer and that David and Jodie were able to make the process feel clear and stress-free. Helping take the fear out of mortgages is exactly what we aim to do, and it’s great to know the Censeo Club offer gave you extra peace of mind too. Your recommendation truly means so much to us - thank you for trusting Censeo with such an important milestone!

Rated 5 out of 5 stars

Mortgage application process

The application was handled professionally and support was always given where needed. Replies to any questions where always dealt with quickly

December 8, 2025
Unprompted review
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Reply from Censeo Financial

Thanks so much for your feedback!

Rated 5 out of 5 stars

Overall good experience

Overall good experience, from initial meeting with Chris. G who explained everything in layman’s to Mercedes .R who kept us updated on the progress of the mortgage application, did not have to chase for an update which I appreciate the most. Will def use their services again in the future.

August 19, 2025
Unprompted review
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Reply from Censeo Financial

We’re so pleased to hear you had a good experience from start to finish and that Chris and Mercedes kept everything clear and well communicated throughout. It’s great to know the regular updates were appreciated. Thank you for your kind words and for trusting us - we look forward to supporting you again in the future!

Rated 5 out of 5 stars

Great experience from our brokers

Ruth and Dwayne were very helpful during what was a stressful time. They patiently answered all our many questions, in a clear and easy to understand manner. Even when we had challenges or changes to be made, it was done so professionally and swiftly. Couldn’t recommend them more!

November 28, 2025
Unprompted review
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Reply from Censeo Financial

We’re thrilled to hear that Ruth and Dwayne were able to support you during a stressful time and provide clear, patient guidance throughout. We truly appreciate your kind words and recommendation - it means a lot to our team!

Rated 5 out of 5 stars

We recently purchased our new home with the support of

We recently purchased our new home with the support of this wonderful team, and I couldn’t be happier with the service we received. From start to finish, Reena and Mercedes were professional, supportive and invested in helping us through the journey.

Their communication was always clear and they made what could have been a stressful process smooth.

I’m extremely grateful for their guidance and would happily recommend them to anyone looking to buy a home. Thank you for making this milestone such a positive experience!

December 1, 2025
Unprompted review
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Reply from Censeo Financial

We’re delighted to hear that Reena and Mercedes helped make your home-buying journey smooth and positive from start to finish. Your kind words about their professionalism, communication and support mean so much to our team. We’re truly grateful for your recommendation and thrilled to have been part of this milestone!

Rated 5 out of 5 stars

Very Good Service and excellent support from Connie and Ruth

I cannot thank Connie Kavuma and Ruth Munoz enough for all their help, professionalism and support during what is a stressful time! They responded quickly to any questions I had, provided plenty of information and further details when requested and made the entire process much easier.
Furthermore, following quite a major delay caused by the housing association (which was regularly chased by Ruth and Connie) they worked quickly to save as much time as they could and I felt like I was treated as a priority!
I would happily use Censeo again, and would recommend to anyone looking for support and advice on mortgages.
Finally I would just like to say another thank you to Connie and Ruth!

November 20, 2025
Unprompted review
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Reply from Censeo Financial

We’re truly grateful for your kind words about Connie and Ruth. We’re glad to hear they were able to support you through a stressful process, respond promptly to your questions, and keep things moving despite the delays. Your feedback means a great deal to us and we’re delighted that you felt prioritised and well looked after throughout.

Thank you for choosing Censeo - and for your recommendation. We’d be honoured to support you again in the future!

Rated 5 out of 5 stars

Amazing Mortgage Experience with Jodie and Dave

I can’t thank Jodie Hooper and Dave Brockhouse enough for all their help throughout my mortgage process. They were both incredibly professional, patient, and supportive from start to finish. Jodie kept me updated every step of the way, and Dave made sure I understood all my options clearly. The whole experience was smooth and stress-free thanks to them. I’d highly recommend their services to anyone looking for expert and genuinely caring mortgage advice!

November 7, 2025
Unprompted review
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Reply from Censeo Financial

We’re thrilled to hear that Jodie and Dave were able to guide you through the mortgage process with professionalism, patience, and clear communication. It’s great to know they helped make the experience smooth and stress-free. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your kind words!

Rated 5 out of 5 stars

My journey with them was a positive one…

My journey with them was a positive one and it was doubled by the fact i have experience within the industry and i understand both sides. Excellent communication, quick processing and really recommend.

September 22, 2025
Unprompted review
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Reply from Censeo Financial

Your recommendation means a great deal to us - we’re glad your journey with us was such a positive one!

Rated 3 out of 5 stars

Application process handled very…

Application process handled very efficiently, then passed to mortgage advisor which at one point had no communication for month then passed to another advisor which then couldn’t see the documents we had already sent ! So had to send again as first advisor on leave , then second advisor went on leave and was handed up to a lady called Ruth who was fantastic ! Communication was spot on and was always there to help , once we were handed to her we’re had very little problems .

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Censeo Financial made the process so…

Censeo Financial made the process so smooth and easy. I was apprehensive about using a mortgage broker as a first time buyer I had a lot of advice not to but Censeo proved everybody wrong.

From the start, David guided me through the initial process and explained everything clearly in a way I could understand. David was always available when needed and supported me through the initial phase so quickly. David was always available even once my case had been passed over.

My case was then passed over to Jay who from the moment he got my case was so supportive and always answered my (sometimes non-stop!) questions. As a first time buyer this was so reassuring as there was lots I didn’t understand or know but Jay was always available to help and explain things so I could understand. Jay kept me up to date throughout the process and I finally got my good news on Tuesday just 6 weeks after the process began which is just amazing!!

Massive thank you to Jay and David!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Suki and Jay from Censeo…

Suki and Jay made the process stress free.
Always available to talk
Thank you for all your help!

October 8, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for your kind words and positive feedback of the Censeo service provided by Suki and Jay.
We are delighted to read that you experienced a stress free process.
We wish you much happiness in your new home and we will be here to assist with any future mortgage requirements.

Rated 5 out of 5 stars

David was incredibly helpful and…

David was incredibly helpful and knowledgeable throughout the mortgage process. He made everything clear and straightforward, which really helped to take the stress out of things. Nothing was too much trouble despite my numerous requests!

When the case was passed on to Jodie, the service remained just as professional and efficient. She was responsive, thorough, and kept everything moving smoothly.

Both David and Jodie were a pleasure to deal with – I felt supported and well-informed the entire way through. Highly recommend!

October 5, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for your kinds words and taking the time to write your positive review about your experience of the Censeo service.

It's great to read that you found David, your mortgage advisor incredibly helpful and knowledgeable and Jodie, your case manager responsive, thorough and kept everything moving.

To know you would highly recommend Censeo makes us very happy and is really appreciated - Thank you

We wish you much happiness in your new home and we will be here to assist with all your future mortgage requirements.

Rated 5 out of 5 stars

I will recommend Censeo to everyone…

I will recommend Censeo to everyone because they are the best in the game, great customer service and they will explain every single bit to you

October 2, 2025
Unprompted review
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Reply from Censeo Financial

Thank you very much for your recommendation of Censeo. Your kind words are really appreciated. It means a lot.

Rated 5 out of 5 stars

I have been dealing with Censeo for a…

I have been dealing with Censeo for a long time, they arranged my initial mortgage and my subsequent remortgage deals. They have always kept me well informed and organise things very efficiently so that I get a good deal without any fuss.

My most recent remortgage was especially quick as Matt at Censeo had a new and improved rate in place in a matter of days which means I'm sorted for next month already. I couldn't recommend them more highly.

September 29, 2025
Unprompted review
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Reply from Censeo Financial

Thank you so much for your kind words and your loyalty.
We are delighted you you return to us for all your mortgage needs and you appreciate being kept well informed and organise your reviews to get a good deal without any fuss.
Matt specialises in supporting our existing customers and we are please he has helped you have a new improved rate.
Thank you for recommending Censeo we really do appreciate this and your continued and valued loyalty.

Rated 5 out of 5 stars

Amazing service from Connie and Ruth

Amazing service from Connie and Ruth. They helped every step of the way and supported me when things when wrong.

Highly recommend.

September 26, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for your positive review. of your Censeo experience.
We are delighted you found Connie and Ruth gave amazing service and helped every step of the way even when not going to plan.
Your highly recommend of service from the Censeo team is much appreciated.
Wishing you much happiness in your new home.

Rated 5 out of 5 stars

Superb customer service! ⭐️⭐️⭐️⭐️⭐️

A massive thank you to our friendly, attentive and knowledgable mortgage advisors - Dave Brockhouse and Ruth Munoz!

As first time buyers and a lack of knowledge of the process of mortgages, both Dave and Ruth were so patient to accommodate all of our questions with thorough explanation in ways we would understand. Things could get overwelming with lots of documentations we needed to provide, but their assurance made us feel at ease.

Thanks again for helping us get our first home! 😊

September 26, 2025
Unprompted review
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Reply from Censeo Financial

Thank you for your kind words of your positive experience of your Censeo experience.

We are delighted you found Dave and Ruth friendly, attentive, patient and knowledgeable.

We wish you much happiness in your new home. We will be here to help with your mortgage requirements in the future

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