I just bought 4 tires. They seems to be fine, new in the factory package, right model and without any visible problems. Delivery very fast. A couple of remarks though : - the tires have factory... See more
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The tires were of perfect quality and came rapidly. The site, however wasn't working so clear for me. Clear oversight of my order wasn't easy to find and contact felt not personal. If this would cha... See more
PLUS : good products, helpful website for finding the right tires, fast delivery and good prices. MINUS : returning of tires, 4 tires returned and only 2 credited
Online order all good. Price as well. However, the putting in contact with the garage could have been better.
Company details
About Centralepneus.lu
Written by the company
Depuis notre création en 2016, nous sommes devenus un acteur de premier plan sur le marché européen des pneus en ligne. Ce succès repose sur la confiance de nombreux professionnels et la préférence de centaines de milliers de consommateurs. Notre réputation s'appuie sur trois fondements : rigueur, excellence et des prix compétitifs.
Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.
Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.
Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.
Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.
Written by the company
Contact info
Luxembourg
- centralepneus.lu
4.4
Excellent
4K reviews
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Friendly interface with the supplier’s…
Friendly interface with the supplier’s online shop, clear instructions on process. Delivery notification was not timely, but didn’t hamper the delivery left on the front porch.
April 23, 2026
ReliReliable, fast and good price. Will buy again.
Reliable, fast and good price. Will buy again.
April 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very expensive charges for mounting 2…
Very expensive charges for mounting 2 motorcycle tires at Metaltec:200 Eur!!!
April 7, 2026
Reply from Centralepneus.lu
We are sorry to read that the fitting charge at Metaltec seemed very high.
Our partner garages remain responsible for their own pricing and for keeping their service information up to date. If these charges were not clearly indicated beforehand, please open a ticket with our after-sales service via your customer account so our team can review the situation and take the appropriate action with the partner garage.
Tire service everything ok
April 7, 2026
Too much time passed between ordering…
Too much time passed between ordering and final delivery of the tires.
The purchasing advisory service wasn't always up to par with the questions I asked, telling me to follow the configurator.
The delivery person left the tires at the door and left, so I wasn't able to verify and possibly reject the order if there were a problem.
The tires arrived wrapped in plastic packaging sheets, leaving large portions of the tire exposed.
The prices are good, and I'll continue to shop.
April 18, 2026
Reply from Centralepneus.lu
Thank you for your detailed feedback, and also for continuing to shop with us despite this experience.
We are sorry that the delivery delay, the quality of the advice received, and the delivery conditions did not meet your expectations. Delivery times can sometimes be extended due to transport constraints, and leaving the parcel without a signature, unless specifically authorized, would be considered an anomaly that can be raised with the carrier.
Your comments about the packaging and the purchasing support are also very useful, and we will use them to improve our service. If you have not already opened a request with our after-sales service, please do so via your customer account so your order can be reviewed in detail.
Dot tooo old on motocycle tire
April 3, 2026
Reply from Centralepneus.lu
We are sorry to read this. If the motorcycle tire’s DOT is over 36 months, this should normally be indicated on the product page. If it was not mentioned, please open a ticket with our after-sales team through your customer account so your case can be checked and an appropriate solution can be proposed.
For DOTs under 36 months, this information is not displayed, in line with the applicable standards, and a properly stored tire can remain suitable for use for several years.
Easy, good price & experience
Everything went well, from order to delivery. Ordered Tires are just a couple of weeks old.
April 15, 2026
Reply from Centralepneus.lu
We’re sorry to hear your tyres haven’t arrived yet.
Delivery is usually 1–3 business days, but delays can happen due to transport incidents, congestion, public holidays or other unforeseen events. You should also have a tracking number to follow the shipment steps on the carrier’s website.
If you haven’t done so yet, please contact our service after-sales via your secure customer area (ticket/form) so our team can check the status with the carrier and assist you as quickly as possible. If you already have a ticket open, please share the ticket number here and we will prioritize your case internally.
It's a disaster with this seller
It's a disaster with this seller, I sent the tires to their partner, DPD stated there was no existing address, and the seller demanded an invoice for the gas of this garage even though they have a contract with him, otherwise I have to pay €40 for the uncollected tires.
April 10, 2026
Reply from Centralepneus.lu
We’re sorry to read about this situation — this is clearly not the experience we want you to have.
When a delivery is scheduled to one of our partner fitting centers, the garage is responsible for keeping its delivery address/details up to date. If the carrier (DPD) reports that the address does not exist, we need to investigate with both the carrier and the partner to understand what happened and what can be done next.
To let our team check your case (including the request you mention and the €40 “uncollected tires” fee), please open a ticket via your protected customer area on centralepneus.lu and share:
- your order number
- the DPD tracking number / delivery scan details
- the name and address of the partner garage
Once we have these elements, our after-sales team will be able to review the file and come back to you with the most appropriate solution.
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