Centralepneus.lu Reviews 3,857

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast delivery service and competitive prices, often noting the excellent quality of the products received. Many people appreciate the professional service and the helpfulness of the website in finding the right items, making the overall purchasing process smooth and efficient. However, some customers also noted issues with product quality, such as receiving tires with visible bends, older manufacturing dates, or even what appeared to be refurbished items. A few other people also felt that communication regarding delivery was sometimes lacking, leading to delays or difficulties in tracking orders.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast delivery... See more

Product

Customers had ambiguous experiences with product. While many reviewers praised the good quality products,... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and good prices. Many... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great quality products, with some... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just bought 4 tires. They seems to be fine, new in the factory package, right model and without any visible problems. Delivery very fast. A couple of remarks though : - the tires have factory... See more

Rated 4 out of 5 stars

The tires were of perfect quality and came rapidly. The site, however wasn't working so clear for me. Clear oversight of my order wasn't easy to find and contact felt not personal. If this would cha... See more

Rated 4 out of 5 stars

PLUS : good products, helpful website for finding the right tires, fast delivery and good prices. MINUS : returning of tires, 4 tires returned and only 2 credited

Rated 4 out of 5 stars

Online order all good. Price as well. However, the putting in contact with the garage could have been better.


Company details

  1. Tire Shop

About Centralepneus.lu

Written by the company

Depuis notre création en 2016, nous sommes devenus un acteur de premier plan sur le marché européen des pneus en ligne. Ce succès repose sur la confiance de nombreux professionnels et la préférence de centaines de milliers de consommateurs. Notre réputation s'appuie sur trois fondements : rigueur, excellence et des prix compétitifs.

Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.

Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 2 out of 5 stars

Tires didn’t arrived yet.

Tires didn’t arrived yet.

April 11, 2026
Centralepneus.lu logo

Reply from Centralepneus.lu

We’re sorry to hear your tyres haven’t arrived yet.

Delivery is usually 1–3 business days, but delays can happen due to transport incidents, congestion, public holidays or other unforeseen events. You should also have a tracking number to follow the shipment steps on the carrier’s website.

If you haven’t done so yet, please contact our service after-sales via your secure customer area (ticket/form) so our team can check the status with the carrier and assist you as quickly as possible. If you already have a ticket open, please share the ticket number here and we will prioritize your case internally.

Rated 1 out of 5 stars

It's a disaster with this seller

It's a disaster with this seller, I sent the tires to their partner, DPD stated there was no existing address, and the seller demanded an invoice for the gas of this garage even though they have a contract with him, otherwise I have to pay €40 for the uncollected tires.

April 10, 2026
Centralepneus.lu logo

Reply from Centralepneus.lu

We’re sorry to read about this situation — this is clearly not the experience we want you to have.

When a delivery is scheduled to one of our partner fitting centers, the garage is responsible for keeping its delivery address/details up to date. If the carrier (DPD) reports that the address does not exist, we need to investigate with both the carrier and the partner to understand what happened and what can be done next.

To let our team check your case (including the request you mention and the €40 “uncollected tires” fee), please open a ticket via your protected customer area on centralepneus.lu and share:
- your order number
- the DPD tracking number / delivery scan details
- the name and address of the partner garage

Once we have these elements, our after-sales team will be able to review the file and come back to you with the most appropriate solution.

Rated 2 out of 5 stars

Made in China

Kumho made in China but not indicated on the website.

March 29, 2026
Centralepneus.lu logo

Reply from Centralepneus.lu

We’re sorry for the surprise regarding the “Made in China” marking on your Kumho tyres.

Depending on the production batch, the same tyre reference can be manufactured in different countries, and this information is not always displayed on the product page. That said, if the website wording was unclear or misleading in your case, we absolutely want to review it.

Please contact our service after-sales team via your customer account (ticket/form) with your order number and, if possible, a photo of the tyre marking. An agent will check the product listing and advise you on the appropriate solution according to your situation.

Rated 5 out of 5 stars

Came on time

Came on time, correct tyres and the whole experience was really good. Will buy again for sure from them

April 1, 2026
Rated 5 out of 5 stars

Very smooth experience

Very smooth experience

Webshop well designed and easy to navigate.
Good product choice, good prices.
Smooth transaction.
Quick delivery ahead of estimated date.
Tyres as described, DOT from 15 months back.

March 31, 2026
Rated 5 out of 5 stars

Trustfull company

My first order was canceled and Igot my money back 4 days later. My next order arrived to my adress even earlier than told.

March 26, 2026

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