Central Mailing Services Reviews 279

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Super professional company who are easy to deal with, efficient and cost effective. We used to do our annual mailshot in house, which took a large team of volunteers many hours. CMS not only take tha... See more

Rated 5 out of 5 stars

This review relates to a print and postage service for 45,000 direct mail items. CMS provided a good service and fast turnaround at a cheaper price than other suppliers. Recycled paper and FSC envel... See more

Company replied

Rated 5 out of 5 stars

I've used Central Mailing Services for the last couple of newsletters and Andrew always provide brilliant support and is helpful throughout. Even where there's last minute changes to schedule Andrew i... See more

Rated 5 out of 5 stars

From single print jobs and data cleansing to complex high volume DM mailings, Central Mailing Services are always on point. Prices are competitive and jobs completed to a high standard, even when deal... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

Central Mailing Services was established in 1992 to provide all-round solutions for direct mail campaigns. We offer our clients high-quality data processing, envelope/polythene enclosing, mail fulfilment and postage services. Our sustained growth has allowed us to continually invest in our plant, so we have all of the latest technology available. This has seen our business develop and evolve to incorporate in-house design services, print and packaging, which enables us to deliver full campaign management. All aspects of your campaign can be personalised to make it completely unique to you. From brochures to catalogues, letters to postcards, newsletters to financial statements, sample products to bulk distribution, we are focused on producing the best solutions for your direct mail. We always ensure that we work to ISO 9001, 14001 and 27001 standards, so you know your campaign will be high quality, environmentally friendly and secure. Our dedicated Client Services Division will work with you to gain a closer understanding of your needs, showing a real commitment to seeing them realised.


Contact info

5.0

Excellent

TrustScore 5 out of 5

279 reviews

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Rated 4 out of 5 stars

Excellent service for the majority of…

Excellent service for the majority of the time, with email reminders when things were due. There was a little hitch at the end when I had to request proofs as I hadn't received them.

August 14, 2019
Unprompted review
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Reply from Central Mailing Services

Thanks for your review Jo, we appreciate you being pro-active to request proofs, however we are unable to progress an order without client proof approval and our CRM alerts our Team for job progression, you would have therefore received proofs. Apologies if there was any delay and thank you for your business. CMS

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Rated 5 out of 5 stars

Great Service

Fast, reliable and effective service.
A pleasure to deal with many thanks :-)

August 8, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you Tara - it was a pleasure working with you :)

Rated 5 out of 5 stars

Maria and the team we’re exceptional…

Maria and the team we’re exceptional helpful from start to finish.
They had a very quick turnaround and no question was too much.
We really appreciate your help and look forward to working with you again!
Thanks
Fiona
Rydal communications

August 7, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you Fiona, we love reciprocal work - thank you for your business and kind words. Maria is a certainly a rising star within Client Services

Rated 5 out of 5 stars

A very efficient and professional…

A very efficient and professional service, quick response times in regards to general enquiries, advice and quotation requests.
Always a pleasure to work with the team at Central Mailing Services.

July 30, 2019
Unprompted review
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Reply from Central Mailing Services

Thanks Ashley, it is equally a pleasure to work with you. CMS Client Services

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Rated 4 out of 5 stars

Helpful staff

The price was great and the staff were helpful. Apart from a slight issue with carrier sheets everything went smoothly and we were happy with the service.

July 18, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you for your review and order. Our processes enabled us identify the most cost effective method of producing your carrier sheets

Rated 5 out of 5 stars

The team at CMS always deliver amazing…

The team at CMS always deliver amazing customer service and value for money. there is always help at hand at any point throughout the process of the campaign and key information is supplied at all stages.
Maria Mughal is so lovely and friendly and its been a pleasure working with her.

June 25, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you for your kind review. We invest heavily in Client Services & hold awards such as The Customer Service Excellence Plus accreditation. Your feedback is therefore really appreciated. Maria is new to the Team and a rising star!

Rated 5 out of 5 stars

Service that should serve as an example

Louise Hall and Laura Aldridge have been truly brilliant! They have been responsive, accurate and have gone the extra mile to ensure that the project ran according to plan. I will use Central Mailing again for future projects without hesitation.

June 14, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you for your Review, we are pleased you were happy & look forward to working with you again. Thank you for your continued business.

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Rated 5 out of 5 stars

A really great service

A really great service. I'd been looking for a reliable mailing house for some time and these guys are great. Always available and helpful if I have any questions, and a very reliable service, they take the hassle out of our distribution, I would definitely recommend.

June 7, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you so much, we trade heavily on service and reliability so your feedback is great to hear. Mitesh

Rated 5 out of 5 stars

First class service.

This was the first time I have worked with CMS, and it was a real pleasure. The service I have experienced was first class, the prices very competitive, and the communication from the account manager was faultless. I will definitely use them again.

May 28, 2019
Unprompted review
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Reply from Central Mailing Services

Thanks Jim, it was a pleasure working with you

Rated 5 out of 5 stars

Fast and efficient, will gladly use again

This review relates to a print and postage service for 45,000 direct mail items. CMS provided a good service and fast turnaround at a cheaper price than other suppliers. Recycled paper and FSC envelopes were provided, print quality was high. Help was also given to verify addresses where we had supplied partial or inaccurate data.

I would happily use CMS for future mailings.

May 16, 2019
Unprompted review
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Reply from Central Mailing Services

Thanks David, fast turnaround, quality, accuracy and being pro-active are very important to us. Mitesh

Rated 5 out of 5 stars

Highly recommended, great price and excellent customer service.

I approached Central Mailing Services and quickly received a very competitive quote. I went to see their premises, as before I have dealt with mailing companies that were not as big (or as good) as they claimed to be. Very impressive premises and a very slick and efficient operation. Friendly and helpful staff. Maria has responded very quickly to all my queries and I had my first mail-shot completed in less than a week from my initial visit. Highly recommended.

May 14, 2019
Unprompted review
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Reply from Central Mailing Services

Thanks for your review Justin. Service & Quality are paramount to our business. We are very proud of our brand new 46,000 sq ft super-site :) Pop in for a coffee anytime. Mitesh

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Rated 5 out of 5 stars

Fantastic to work with, as always.

Provided a clear time frame of delivery and worked hard to complete the job in good time to meet the scheduled mailing dates for us, despite being a quick turnaround.

May 13, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you :) Meeting and exceeding our clients expectations is always our aim.

Rated 5 out of 5 stars

Have been using CMS for about a year…

Have been using CMS for about a year now, and very impressed with the service

They are very responsive and meet any SLA's we need

I would highly recommend them

May 13, 2019
Unprompted review
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Reply from Central Mailing Services

Thanks Barry, for us Customer is King so we will always try and be as flexible as possible.

Rated 5 out of 5 stars

Fantastic service

Friendly, quick and efficient; Maria was great!

May 10, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you!

Rated 5 out of 5 stars

Excellent service, excellent product.

Central Mailing Services provided excellent service from start to finish, with competitive pricing.

We are very happy with both the service, and end product received and shall be continuing to use them for all our mass mailing needs.

I would highly recommend their services to anyone that wants to send direct mail.

May 10, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you David, it is always our goal to provide the best service, quality, fast turnaround at competitive prices.

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Rated 5 out of 5 stars

I have always recieved fantastic and…

I have always recieved fantastic and efficient customer service and aftercare from Caroline Hall at Central Mailing Services (CMS). I contact Caroline on a regular basis as part of various campaigns throughout the year and the service provided is always prompt and accurate, with a friendly and personal touch too.
The quality of print from CMS is always fantastic, which is a great help as often these products are the result of a large-scale mailer campaign. I would recommend CMS to all of my business contacts.

Thank you Caroline for your support and professionalism over the years.

May 9, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you for your lovely review. Caroline is our Senior Account Manager and an integral part of our Client Services division. Mitesh

Rated 5 out of 5 stars

Central Mailing Services have been…

Central Mailing Services have been absolutely great. They are quick to reply to enquiries and follow-up queries, the process of placing an order has been very smooth and easy and the staff are very friendly and professional. We will have no hesitation in using Central Mailing Services again.

May 9, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you, we look forward to working with you in the future.

Rated 5 out of 5 stars

Don't hesitate to use these people for your mail outs - it made my life so much easier!

We are a very small organisation and I have just used Central Mailing Services for 2 mail outs to our members. They offered the most competitive quote by a significant amount, their turn around was quicker than other mailing houses and the service and speed of response was really fast and utterly efficient.

I will definitely be using this company again when we do other mailings in future as it was so cost efficient and so much easier than trying to do it myself. Most importantly the end product was so professional which presents a great image of our organisation to our members. A great company to do business with.

May 9, 2019
Unprompted review
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Reply from Central Mailing Services

Thank you for your kind review and business Katie. CMS

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