Centric Fiber Reviews 325

The representative was patient, and informed. Talked me through the processes with explanations. The issue was resolved due to him knowing what to do. It's Sunday and a holiday tomorrow, I hated to call but we need wifi to function, so I made the call for support, I was nervous due to the other factors, but I didn't feel like a bother at all. He helped me with a pleasant voice! Thank you, you're doing a Wonderful job!

I chose this service partly because of the advertised $200 gift card promotion. After starting service, I never received it. I’ve reached out several times by phone and email and have not received any clear answers or resolution—just repeated statements that it’s being looked into. Communication and follow-through have been extremely lacking.

Thao has gone above and beyond to make sure my installation and first time use went smoothly! He spoke with me after hours and made sure I was taken care of, and I appreciate it so much!

I can’t get the TV to work on my television. It kept saying the Centric TV app will be down loaded soon. Nothing happened. I tried in my phone and the app opened and asked my username. I used the username from the email but it says wrong credentials

I had a pretty solid connection for 6 months in Florida. I do cloud backups nightly so gigabit uploads was nice. However, customer service is ABYSMAL. I had a minor issue with the Calix gateway about 2 months in, which I contacted them several times via email to fix, but didn't get a reply back. Forget using their CONTACT US online web form. It gives NO email reply back as proof that you submitted anything. Then when I moved, I called them, recording the call, to have my service cancelled which they agreed to do. After they charged me again, I sent 2 emails a few weeks apart. No surprise, no one contacted me back. Now I have to go through my credit card company to fix Centric's very poor customer service.

Just had Jesse Perez come by our house to install the extender box, and he was very kind and explained the process. He was fast at getting eveeything set up and kind to my son who was following him around! I would recommend centric and Jesse for internet!

Renee was fantastic! She had simple answers to all my questions. She explained the entire process. Renee also helped set up the start date which will be after closing. Additionally, she not only got me through the initial payment, but went the extra mile and helped with the recurring payment. One stop shopping, now that is my style and thankful for people like Renee

Great service, completed the job in about 30 minutes or less!

Absolutely TRASH Internet Service, Zero customer service support, not a big enough company to be staffed enough to answer phones or return calls. Sending customers WIFI Hotspots that are registered to other accounts is Bullshit. Just started service with this company and already unsatisfied, going to be switching either back to Spectrum or go to AT&T. The App is absolutely garbage as well as the scan QR function cannot auto-zoom on a tiny ass QR code that is printed on products. Product Model numbers printed on hardware installed to New Home construction is not an option in your system. Just signed up on the 18 & think this whole experience is Absolute TRASH.

I only use Centric fiber because that is the only option in my area. The website is not user friendly, unable to make simple changes to payment methods. Internet is slow with frequent outages.

I have never had more issues with my internet then the 6 months i have been with Centric Fiber. We have experienced consist network outages and nothing has been done by Centric to fix it. If I was able to pick another ISP I would.

I signed up because they promised the first three months for $1 and said there would be no extra charges. But I was still charged $80. Before the service started, they were calling and texting me every day. After the charge happened, no one responded. There is no support on weekends, and it is very hard to reach anyone once the account is created. This experience was very disappointing.

Thao was very knowledgeable and professional. He ran into a few problems regarding connection, but was very creative in finding a way for me to have service. I highly recommend him and Centric Fiber.

Mr. Thao Nguyen ( technician for centric ) very profecional in his job. also In this time responding very efficiently. ( the Centric company).

The internet never worked and after that experience, I decided to stay with the internet service I have!

Horrible connection always doing maintenance. Forced to have this garbage company Supply my internet due to rental package.

Makenzie was amazing, and was able to answer all my questions for me! This has been the easiest part of my home buying/moving journey thus far, and am grateful for how helpful everyone has been thus far.

Makenzie Weaver Has EXCELLENT customer service!! She was very knowledgeable, patient and friendly. She was able to resolve all of my questions in a timely manner.

Very professional and experienced in his craft

We were having signal interference issues and Thao Nguyen was prompt to come out and remedy the issue. Was a huge help. Great service