Centric Fiber Reviews 323

Jonathan was absolutely courteous and helpful with the process. He was very detailed with the fiber internet information. Great customer service!!! Thank you Jonathan for your help today.

I've been waiting a week since my initial installation to get internet service with centric. There has been no communication from the company trying to resolve the issue and I've had to call multiple times and multiple different people to basically beg them to do their job. Terrible customer service

Friendly service and excellent communication throughout the set-up process. Definitely a great way to start this contract for internet service.

Makenzie Weaver was very helpful and sweet! I was called back almost immediately to resolve my issue.

Makenzie was incredibly helpful and genuinely eager to help! Her friendly and considerate attitude struck me and made me feel truly cared for. I appreciate her positive approach! It’s clear that she is dedicated to providing excellent service, and I sincerely hope the company values her as much as she values her customers! Thanks Makenzie!!

5th day still no service, so frustrated

Mackenzie was super sweet and informative and was able to help me resolve my problem very quickly! :)

Jonathan Villegas was extremely knowledgeable of all services and products your company offers. He called to confirm and discuss our recent order for residential gas installation and what to expect. During our conversation I mentioned having another company coming to install internet service. He took that opportunity to inform us of internet/TV service Centric offers. An exceptional and helpful salesperson! We decided to cancel order with the other provider and go we Centric because he helped two old people (who have had basic cable for the past 26 years) understand what options were available. Thank you for undoubtedly preventing us from making a mistake! Give him a raise/promotion! He went above and beyond to help us with our move.

Ryan was very professional and knowledgeable. He was prompt, answered all of my questions. He was on top of everything. I would personally recommend him to anyone.

Jonathan was very responsive and prompt with communication. He offered detailed information and thorough feedback to my questions. Also very proactive about both verbal communication and sending over written info for me to look over.

Easy process to sign up for services and everything was explained thoroughly by Jet.

Jonathan V. was very informative and answered all my questions, was extremely helpful in deciding which plan to get, also centric fiber has very good service all around. Highly recommend going with centric fiber.

Jonathan was professional, knowledgeable and friendly. Top shelf. I would hire him if I had my own business.

Yesterday there was an outage in Southside San Antonio that lasted over 12 hours! Now today, another outage 7 hours and counting! People have to work, need camera access as it is Holiday season! This is just completely unacceptable! I’ve been with you guys since 2021 and I’ve never had these issues! It’s the holidays! Please do better! It’s not even raining! Ugh!

Update on 9Feb2025 - January was the first month without an outage, and then basically had an all day outage on the 8th of Feb. Customer service completely unreachable, and now that I'm trying to call and get credit for the day I was without service, their VM inbox is full yet again. How the hell an ISP has a full voicemail is beyond me. You should have an infinite amount of storage for things like that.

I would avoid doing business with this company unless you like paying for something you don't receive

15 Dec 2024 - I haven’t gone a single month without an outage. I always have to call in to get my credit because they don’t respond to emails, and now their customer service mailbox is somehow full despite being a corporation.

I’m sure it’s full because enough people have been without service this entire day that they’re wondering what exactly it i they’re paying for.

Time for me to go back to spectrum because at least I know I’ll get an automatic credit after four hours.

Every few days internet is out. No one ever answers the phone and no one ever responds to emails. Keeps you in the dark on outages and won’t resolve anything. Awful service all around.

Ms. Shanice AWESOME!!! OFF THE CHAIN AWESOME!! To the moon and back. I am not easy to work with but she made it so easy for me to get my tv connected to the WIFI I was losing hope but she turned that feeling around and now I am enjoying my tv. Thank you Centric for employing Shanice to be there to help someone like me, Brenda Ford

Makenzie was absolutely amazing at providing detailed info I was requesting and even provided suggestions that I greatly appreciate, I will be contacting centric fiber on Monday to get service back

My experience with this company was very professional, kind, and patient. My bill was due and there was complications. I communicate with the company as I worked to get the issue resolved. They was very helpful and assured me they were willing to work with me. I appreciate them for the great customer service that was extended.