Centricity Reviews 897

My elderly parents have a warranty with this company and they have been without their Maytag washer since the end of August. They have stopped communicating with my father and him and my mom have had to go to the laundromat every week. This is beyond ridiculous. We have already reported them to the BBB and the Florida Attorney General is next.

***update***
My parents have received their payment from Centricity. Centricity has fulfilled their commitment.

Getting the paperwork from
island appliance was harder than it should have been. No explanation of limitations was done prior to payment.

Breach of Contract – Do Not Recommend Centricity

I purchased a Centricity (EPIC Protect / Bankers Warranty Group) service contract with the understanding that it would cover on-site repair, food loss reimbursement, and a “No Lemon” benefit after repeated failures. When my refrigerator broke down in June 2025, I expected the company to honor those terms.

Instead, I’ve experienced:
• Failed repairs with no resolution
• No-show service providers
• Over 15+ daily calls where I was promised escalation and 2-day callbacks — none of which ever happened
• No new provider assigned despite clear contract language requiring timely on-site repair

As of more than three months later, I am still without a working refrigerator. Centricity has breached their own contract, ignored their 24/7 support promise, and failed to provide the service I paid for.

Impact:
• Months of inconvenience without refrigeration for my household
• Emotional stress from constant delays and lack of accountability
• Countless hours wasted on daily follow-up calls

Centricity has not honored their warranty obligations. Their inaction and repeated broken promises make me strongly advise others to avoid purchasing their plans.

The only thing I don't like is filling out these reviews. ft

The sales person was knowledgeable about the generator and answered other questions we had concerning start up. We also met the service professional and he was very helpful getting the generator set up and ready to use. All in all a great experience, thanks to the employees at Northern Tool and Equipment in Salem Va.

Good service and knowledgeable service person, and friendly and gives good useful advice on maintaining our house ac units.

Easy to add to my purchase and quick delivery.

It’s been over a month since I filed a claim on my 3 year old dishwasher.. Centricity repair man came out in a timely manner and determined that the dishwasher was unrepairable. Since it was determined to be unrepairable, Centricity has completely ghosted me for the past 3 weeks. Every time I call in to get a status on the claim, I am told it’s in the approval stage and someone will contact me within a day regarding my options for replacement, weather it be a cash settlement, store credit, or appliance replacement.. days go by and I never hear from them, So I call back and go through the same conversation with a different customer service rep and get the same BS answer. If you ask to speak with a manager, they all say the same thing.. that their managers do not take calls from customers.. based on my experience, they are con artists and I don’t believe they actually intend on settling my warranty claim. I will never buy a Centricity extended warranty again.. and would never buy an appliance from a retailer that offers the Centricity extended warranty either.. they get their kickback for selling you a crap warranty for a crap appliance and in the end the customer is the one that gets screwed

Centricity was really easy to work with. They covered my RazerCare plan and were very attentive to what my issue(s) were. They resolved them with Razer very quickly and did not pull any typical baloney I've seen with other warranties. I would absolutely use these guys again!

They always make a retired military veteran feel welcome every time I shop there and I appreciate the companies that welcome the retired military veterans. Some times we feel forgotten in society.

I need to get in touch with a higher up I had a very negative experience with your customer service I got denied of my warranty without being explained what the warranty covers

the ernployees were knowledgeable and helpful

Lies on top of lies..
My 3 year old washer died..multiple calls to Centricity & I was told I would receive a $50 gift to compensate laundry visits..
I even received an email but NEVER received a dime..
Only reason the situation with the washer was resolved because the store where I purchased it, Grand Appliance, stepped in & said enough is enough & offered a full store credit for the purchase price..
Centricity does look at these reviews because shortly after I posted 1st review about the situation, I received a call from them...
I want my $50....

Update:Centricity replied but I have no idea what info they're asking for..no one has ever asked for it...again, lies...
Months ago, I received an email saying the $50 in form of a Visa card was being shipped to me...HA!
I still have the email & nowhere does it ask for any info, nor did the rep who offered it to me ask for any...Centricity jerked me around for weeks which is why the rep offered me this..
If whoever wrote the reply from Centricity had identified themselves, I'd happily forward the email to them....

Again, there is no info on who to forward the email too...
I called Centricity NUMEROUS times & during one of those calls, the reimbursement was offered to me....perhaps you can look in the notes for my case & see my info there..
I'm certainly not putting my phone # on a public site..
Again, your company is not trustworthy & this is why you're being dropped by stores..

Too soon to tell to give a accurate review

I have been waiting for my Sharp refrigerator to be repaired since January. Same story each time I call. I cannot even count the times I have contacted them. They say they have to contact the service center and will call me back. Almost never to hear back. Now they gave me the service center number to call myself. This is the worst customer service I have ever experienced. I also work in retail selling this product which I now will never sell again. I left out a lot of details but 8 months waiting for a fridge to be repaired really tells the story. This fridge was less than a year old when This started.

Heard it’s a good company to do business with.

DO NOT PURCHASE THEIR WARRANTIES....EVER! We purchased a open box fridge 2 years ago along with a Centricity extended warranty. It stopped working last Thursday early morning. They had a technician come out who looked at it and then left. I reached out to folllw up on the fridge to see where we are at with a repair or replacement, they said they were still working on it. I called back a couple of days later and they said the fix was a major malfunction but according to them LG would fix it so they connected me to LG. I spoke with LG and gave them the serial number of the fridge and they told me it wasn't a covered serial number. I called Centricity back to let them know and the guy insisted for me to take it up with LG. I then asked for a supervisor and he hung up on me. I called back again and got a different guy with a bunch of dogs barking in the background and explained the same thing to him and he told me to call LG as well. I told him that I bought the warranty from Centricity not LG and that he should contact LG because the serial number is not valid for warranty that is exactly what LG told me. He kept trying to repeat the same thing to contact LG and I told him how about I call them on 3 way so you can hear exactly what they told me he then said that wouldnt do any good because he needs a letter of denial as well now. Nothing but a run around just so they dont need to do any work and not pay to fix or replace the item. Pure scam and unprofessionalism I would never reccomend. UPDATE 9/2/2025... NOTHING YET. Just the run around between Centricity and B&B Appliance.

The experience we had with Epic was the length of time for someone to respond to us. Not having any appliance in your home not working is stressful especially when you have a warranty to take care of such things. Still have 4 more appliances underEpic

It was very easy to register my new dryer warranty on-line.