CET Reviews 4,385

The representative was efficient kept me up to date with the progress of the repair.then dealt with the leak promptly

My boiler is not fixed over 15 days now. After so many phone call engineer came on 16th March and within an hour a boiler stopped working. Called centre again go booked on 17th March and no show from engineer after calling again to call centre (no courtesy of customer of inform me) they said appointment is now moved to next day. 16 days to fix emergency and still counting. Terrible terrible subcontractors from swinton home insurance

They dealt with my issue very quickly and efficiently. The engineer was very good and thoroughly done the repair

Plumber was prompt. Polite and knowledgeable. Explained everything and fixed the issue promptly. Would highly recommend.

Very understanding representative to whom I spoke on the phone today.
Very swift to send out an engineer to deal with the issue at my home.
A very swift resolve of the situation by the visiting engineer today.

The engineer sent out to search for aa watee leak in my place is very efficient, helpful and knowledgeable.

Excellent service and efficient booking. Turned up super quick and did the job!

Good quality service

Plumber came out, just looked up at ceiling, pipes visible as ceiling crashed down night before. he did not fix the leak as a family member had fixed the leak by buying part from screwfix. However for safety I needed a professional to check it. Plumber did not climb on a ladder or check pipes, he took photographs, in all, 5 mins in the property and advised he would pass his findings on. He made sure we had water running. Three stars are because he did not physically fix anything or touch pipes etc.. we thought he would climb on a ladder and take a closer look as a professional. He was polite.

We had an emergency as all our sockets and lights failed this morning. I tried the trip switches but nothing worked. I called Direct Line Home Emergency, my insurance company, they sent an electrician out, he was here within an hour. After extensive testing the fault appears to be our shower. We are waiting for the manufacturer to come and check it. I also received a follow up call to check we are ok.
I cannot fault the service received, shame they couldn't fix the problem, I fear the next step will not be so positive!!

Really pleased we woke up in a panic but after speaking to our insurance company we were assured this would get sorted. The plumber was very pleasant and got everything sorted for us.

Excellent service from the engineer, was on time extremely polite and very professional. He sorted the problem out quickly and also cleaned up after himself.
Would definitely recommend.

Excellent service. Engineer arrived within the hour. Boiler problem sorted. Now better than ever, cannot fault. Helpline lady very helpful, knew exactly what I was trying to explain. All round great service. Thank you.

After waiting for an hour and a half for someone to contact me re sorting out a home leak. They rang back to say they couldn't find a plumber for my area and told me to find my own. Not sure why I have been paying for home emergency insurance as essentially I have been left to sort it myself.

Quick response

The engineer was very helpful and did all he could to solve the issue.

The team kept me well informed about the timing of their visit. They went ‘above and beyond’ to help me as my wife is seriously ill and recovering from major surgery. A first intervention failed to fix the problem but they had someone back with me first thing the next day, no quibbles.

In our mid 80'and water coming out of emersion heater .call was answered very professionally. Communication whilst waiting excellant.Engineer very polite and knowledgeable...we were assured at all times that they were acting in our best interest..Well done

Excellent and quick response to a major leak in the bathroom. The CET engineer arrived less than 2 hours of the first call to insurers and promptly sorted out the issue. Very professional. Thank you.

Friendly and informative. Very experienced and helpful. Came out on same day as phoned (Sunday).