CET Reviews 4,371

Being kept informed and a very polite, helpful engineer

Prompt, efficient, pleasant.

Excellent work carried out, very happy with result, plumber who came was extremely good. Thank you

Workman was here very professional helpful and would thoroughly recommend 5stars 👍

They handled our problem quickly and efficiently
The engineer who came handled a difficult problem with the minimum of fuss and very professionally

Contractor came out introduced himself very knowledgeable fixed the problem quickly and efficiently Excellent service would recommend him

Absolutely fantastic service my disabled sisters boiler broke and come within 30 mins and fixed it brilliant job xx

Claim reference: HE998161
It would be no star but cannot put a no star.
Toilet cistern not working the pull handle type, CET engineer decided to change to push button less water used. The engineer put small amount of toilet paper flushed it worked before he left. The first time used properly, needed to flush 2 or 3 times. CET came out several times, same problem when used realistically. The last time they came out they decided to teach me a lesson, the engineer brought a really old man with him, apparently to teach him how to use the tablet the engineer had with him. Observing he never looked or touched it once. Before the engineer has ever refixed it I have also put toilet paper in and shown him it does not flush. After adjusting the cistern the engineer put a tiny amount of paper and obviously it flushed. Upon them, leaving the elderly trainee asked to use the toilet I agreed for only weeing. The engineer and I waited downstairs. I commented the elderly trainee was taking his time and I hope he is not poohing the engineer said he wasn't, but it was too late for me to tell him to come out. He came down without saying a word and they left. I went to check the toilet to my disgust there was faeces all around the bowl. I had to clean it, despite CET charging my insurers for each visit even though it was not done correctly the first time they thought it funny to do this disgusting ceremony. I put a complaint in CET refuse to use common sense and refund to my insurers the extra payments they should not have claimed. They said their contractors word is taken by them and the advisor refused to give me a reason why I would call them out several times for the same shoddy job. Same thing CET did with my drains came out several times not resolved despite me telling them the sink pipe underground it is blocked, nothing done charged Nationwide each time. The last visit the engineer then checked the sink pipe, low and behold, YES, he admitted I was right, hallelujah, took him over an hour with some electrical equipment, something pushed up the sink pipe only and that was over a year ago and pleased to say not one problem since. Nationwide have a responsibility to their customer to ensure we are not being conned as in the long run we pay Nationwide back for all of their outlays to CET via high premiums. Cheaper if I paid privately. They paid out not questioning why they need paying for the same job. It goes against my premium despite me paying extra for home emergency. You have to declare it when insuring your home so now my premiums are sky high, so basically I am paying Nationwide back for their payments to CET, therefore they never need to question payments for the same job several times over. *DO NOT GET COVER WITH YOUR INSURERS, GET IT DIRECT WITH A COMPANY THAT JUST DEAL WITH EMERGENCIES, AS YOU PAY IT BACK M THROUGH HIGH PREMIUMS IF YOU MAKE A CLAIM. The date of experience I will put as the date CET complaints advisor rang me. He said he will only uphold the elderly man (leaving pooh residues) but can doing nothing about it just report conversation to Nationwide. I still feel like vomiting when I go to the bathroom as it was distressing and disgusting to treat a customer like this for wanting a job done that they were paid to do. So he basically just called to tick the boxes and report to Nationwide he dealt with the claim as legally they are bound to. Still high premiums and even higher as I have to declare umpteen claims for the same shoddy jobs as a new claim.

Baz was friendly, approachable and fixed our leak within minutes, capping both pipes where the radiator being removed was leaking. Would definitely use them again.

Very gud service helpful

Extremely good insurance to have. My plumbing emergency was dealt with on the same day I reported it. The ‘fix’ was done efficiently and the area left clean and tidy.
The operative was polite and helpful with my inquiries re the work that needed carrying out,
All together a good experience.

Had a wonderful recent experience. They listened, it was easy to ring through and speak to an actual person. They worked around the situation willingly and on the same day resolved the situation for our tennants

The gas engineer turned up and fixed the leak on the boiler and returned it to working order with a temporary fix.

Speedy efficient service. The engineer was polite,friendly and professional.
He did an excellent job and explained everything he'd done to sort out the problem.
A first class job.

Engineer who attended was fantastic. Turned up at allotted time slot. kept us informed was polite and listened to us. He then carried out the repair ensuring the job was finished before he left. even though it was the end of his shift and he had to stay longer.
when i called customer services the call handler was lovely and assisted in every way she could.
Overall a very positive experience.

Thank you

Absolutely terrible service. Got a blocked sewer which their contractor only partially resolved on Thursday evening, meaning by Saturday afternoon we had an overflowing chamber cover on the patio. Was promised an engineer visit by 10pm Saturday only for them to be a no-show. Phoned them at 10pm only to be told that the contractor had cancelled at 8pm, but nobody had seen fit to contact me. I was then told nobody could come out now as it was dark! After pressing them I was promised an escalation, but then received a text to say a contractor would be on site some time between 8am and 5pm on Sunday. Not my idea of "escalation". Chased first thing on Sunday morning to learn that "escalation" was actually just give the contractor who'd let us down last night a second chance, and that if I wanted CET to try a different contractor the issue starts over, meaning I could very well then be waiting until Monday. Apparently no way of even checking whether another contractor could respond quicker without gambling away your existing slot - even though, as I learned last night, the slot is still not a commitment. Definitely not my idea of "escalation". Asked the agent at least 5 times whether in my position she would feel like she was getting acceptable service. She refused to answer every time, which speaks for itself.

Great job done by the engineer who unblocked our drains and got the bathroom back working. I was kept informed by very competent and polite staff who also understood and empathised with the problem we were facing. Thank you.

The engineer who came out was very helpful and thorough. He fixed our lighting circuit.

I am now living in an inhabitable home due to the workmen ship of this company I have no USABLE toilet in my home I will contacting environmental health trading standards and the ombudsman as soon as they open Monday morning I’m disabled and vunerable and need a toilet desperately but I will not sign a disclaimer after the plumber siliconed my toilet to the wall and it’s on tiles just I. Case all tiles come of the wall thankyou in advance for poor quality of workmanship

They responded very quickly and efficiently. The problem was sorted out with minimum disruption. Would recommend CET to anyone.