C.Gars Ltd Reviews 

29,688
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the prompt dispatch and speedy delivery of their orders. People frequently mention the outstanding handling and careful packaging, ensuring products arrive in superb condition, often with thoughtful extras like complimentary mints or cutters. The quality of the products, including a wide selection of cigars and accessories, is highly appreciated, with many consumers finding their new favorites. However, some people mentioned issues with delivery times being slower than expected, and a few experienced problems with orders being canceled due to items being out of stock. There were also instances where customers received smaller versions of what they had ordered, leading to dissatisfaction.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the great range and selection of cigars,... See more

Service

Consumers find service to be positive, consistently describing it as excellent, faultless, and first-class,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products such as... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased some new spirit glasses (Davidoff Winston Churchill and Flor De Cana). Order placed late on a Sunday evening, received before 11am on Tuesday. Packaging would have withstood anything that co... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always! I’ve been buying from C.Gars for a while now—usually from their Chester shop, but I've transitioned online over the past few months. The handling, packaging, and deliver... See more

Company replied

Rated 5 out of 5 stars

Super happy with the online shopping experience. A vast choice of affordable cigars. I like the fact that there are detailed descriptions of each cigar. I buy cigars for my husband. He's not a conno... See more

Company replied

Rated 5 out of 5 stars

I am a returning customer because the customer service is always excellent. The products are also great. As a pipe smoker, I always order my pipes, tobacco, and accessories here. My most recent order... See more

Company replied


Company details

  1. Cigar Shop
  2. Alcohol Store
  3. Tobacco Shop
  4. Tobacco Supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

30K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(29,688)

3,618 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great place to buy your cigars online

Very fast turn-around from ordering to your door. Excellent variety 👌

June 20, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad you enjoyed our fast service and product variety. Thank you for your kind words!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Well packaged

Well packaged. Another great purchase

June 20, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased you enjoyed your purchase and the packaging. Thank you for your kind feedback!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Excellent service

Excellent service. Received a ‘Mystery Cigar’ with my last order, (Kristoff Ligero Maduro Robusto)which was a wonderful choice, I really enjoyed it.

June 13, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear you enjoyed the excellent service and the "Mystery Cigar" with your order. We are delighted it was a wonderful choice!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

This was a smooth

This was a smooth, satisfactory transaction.

June 12, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so pleased your order went smoothly. Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

With a fantastic selection of cigars…

With a fantastic selection of cigars bundle offers and a first class postage service I wouldn’t go anywhere else absolutely top class

June 19, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Mark

We're delighted you appreciate our cigar selection, bundle offers, and first-class postage. Thank you for your wonderful feedback!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great service as always

I only buy cigars and other related products from C.Gars and they never let me down on the quality of the products and their service. Always helpful and have a good stock of things I need. Try them and see for yourself.

June 12, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Hiren

We're delighted to hear that you consistently find our products and service to your satisfaction. Thank you for your continued loyalty and kind recommendation!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Consistently great service

Consistently great service, fantastic staff and perfect cigars.

June 18, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Anne

We are so pleased you enjoyed our great service, fantastic staff, and perfect cigars! Thank you for your feedback.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Fast and secure delivery

Fast and secure delivery. Received with thanks!

June 12, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Karim

We appreciate your kind words! We are glad your order arrived quickly and securely.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

First Class

Very easy to order with exemplorary customer service and delivery.
No expense spared on the correct packaging either!

June 19, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi David

We are so pleased you found ordering easy and appreciated our customer service and careful packaging! Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Outstanding.

Outstanding.
The cigars are always delivered beautifully, fast, perfect condition and with a personal touch.
The Mystery Cigar and magazine are Great fun.
It's always a pleasure ordering, thank you.

June 19, 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Mrs Manas

We truly appreciate your wonderful feedback! We are delighted to hear your cigars arrived beautifully and in perfect condition. It's great you enjoyed the mystery cigar and magazine.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Excellent service as always.

Excellent service as always.

June 19, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Richard

We appreciate your continued support. We're glad our service met your expectations.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Always sent quickly and in good…

Always sent quickly and in good condition.

June 12, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Matt

We appreciate your kind words! We're glad your order arrived quickly and in good condition.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always - both in terms of service and the speed of delivery.

June 18, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi PAE

We are so happy to hear you enjoyed our service and delivery speed. Thank you for your kind words!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Excellent

Excellent, lightning quick service as always, so I keep coming back!

June 18, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Mark

We're so glad you appreciate our quick service and thank you for your continued custom! Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great service

Great service, great selection and very speedy delivery

June 18, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

HI Darren

We're delighted you enjoyed our service, selection, and speedy delivery. Thank you!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great evening with Roy and the team at…

Great evening with Roy and the team at the sampling event, full of knowledge and always a good bunch of guys there.

June 18, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Andrew

We're so glad you had a great evening at our sampling event! We appreciate your kind words about our team's knowledge and camaraderie.

Kind Regards
Hayley - C Gars Ltd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look