Excellent service as always! I’ve been buying from C.Gars for a while now—usually from their Chester shop, but I've transitioned online over the past few months. The handling, packaging, and deliver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I simply love superb Cgars! They make shopping online a breeze, great at delivering and packing whatever you order and while they stock a great range of Cuban and New World cigars, their exclusives a... See more
Company replied
Super happy with the online shopping experience. A vast choice of affordable cigars. I like the fact that there are detailed descriptions of each cigar. I buy cigars for my husband. He's not a conno... See more
Company replied
Been coming here for years. Love the website, so easy to find what I fancy each time I visit with great filters and competitive prices. Service is exceptional with expert opinion and extra goodi... See more
Company replied
Company details
Information provided by various external sources
We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!
Contact info
1 White Horse Street,, W1J 7LB, Mayfair, London, United Kingdom
- 0345 604 0044
- sales@cgarsltd.co.uk
- cgarsltd.co.uk
4.9
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from C.Gars Ltd
Hi Matt
We appreciate your 5-star review! We're glad we could match the price.
Kind Regards
Hayley - C Gars Ltd
great service
great service. convenient click and collect which was a nice excuse to visit store in london
June 17, 2026
Reply from C.Gars Ltd
We're so glad you enjoyed our service and found click and collect convenient. We appreciate your kind words!
Kind Regards
Louise - C Gars Ltd
Good delivery but I got the special…
Good delivery but I got the special secret paid mystery gift and it was promised 15 pounds or over and it was actually 12 pounds and a little disappointing as a special suprise gift.
June 16, 2026
Reply from C.Gars Ltd
Dear Holly,
Thank you for your review.
We're sorry to hear of any disappointment with your order.
I have contacted you by email to discuss the cigar you should have received and hope to get any issues resolved if we have sent the incorrect cigar.
Kind Regards
Michelle - C.Gars Ltd
Reply from C.Gars Ltd
We appreciate your positive feedback! We are glad you are happy.
Kind Regards
Hayley - C Gars Ltd
Reply from C.Gars Ltd
Thank you for your 5* review, it is really appreciated .
Kind Regards
Customer Care Team
Louise - C Gars Ltd
excellent service
excellent service, delivered in perfect condition and earlier than expected.
Strongly recommend this seller.
June 16, 2026
Reply from C.Gars Ltd
We truly appreciate your wonderful review! We are so pleased to hear you received excellent service and your order arrived in perfect condition.
Kind Regards
Louise - C Gars Ltd
Very well done got the cigars early via Royal mail
Very well done got the cigars early via the ROYAL MAIL nice work.
June 17, 2026
Reply from C.Gars Ltd
We are delighted to hear you received your cigars early. We appreciate your positive feedback!
Kind Regards
Louise - C Gars Ltd
would definitely recommend
good selection of Cigars and my order was painless to place and fast delivery. no complaints and would recomend.
June 9, 2026
Reply from C.Gars Ltd
Hi Mark
We are delighted to hear you are impressed with our selection and found ordering and delivery painless. We appreciate your recommendation!
Kind Regards
Hayley - C Gars Ltd
Excellent service as always.
June 16, 2026
Reply from C.Gars Ltd
Hi Ken
We appreciate your continued support and are so glad you are happy with our service. Thank you!
Kind Regards
Hayley - C Gars Ltd
Quick turnaround getting the product…
Quick turnaround getting the product too my address and quality product aswell!
June 16, 2026
Reply from C.Gars Ltd
Hi Will
We're so glad you were impressed with our fast turnaround and pleased with your purchase. Thank you for your wonderful feedback!
Kind Regards
Hayley - C Gars Ltd
Always a pleasure to deal with this…
Always a pleasure to deal with this company. Always helpful, website easy to navigate and order from. Lots of items to choose from and very fast delivery.
October 20, 2025
Reply from C.Gars Ltd
Hi Michele
We are so pleased to hear you always have a positive experience with us! We appreciate your kind words about our website and fast delivery.
Kind Regards
Hayley - C Gars Ltd
Excellent service
Excellent service, very fresh and well kept cigars. Delivered 2 days after order placed. Thank you all at Cgars for a professional, reliable service
June 15, 2026
Reply from C.Gars Ltd
Hi Anthony
We are so pleased to hear you received excellent service and fresh, well-kept cigars. We appreciate your kind words about our professional and reliable service!
Kind Regards
Hayley - C Gars Ltd
Reply from C.Gars Ltd
Hi Suzie
We're so glad you enjoyed our service. Thank you for your kind words!
Kind Regards
Hayley - C Gars Ltd
Reply from C.Gars Ltd
We appreciate your 5* review. We're glad you had a positive experience.
Kind Regards
Hayley - C Gars Ltd
Reply from C.Gars Ltd
Hi Tom
We're so pleased you found our website easy to navigate, and was impressed with our quick delivery, and packaging. Thank you for your review!
Kind Regards
Hayley - C Gars Ltd
Fantastic Customer service and care…
Fantastic Customer service and care from Hayley Hooker, because of the easy conversation and support this will continue me coming back and back to C.Gars.
June 22, 2026
Unprompted review
Reply from C.Gars Ltd
Hi Jay
Thank you for the lovely review. Happy to have been able to help you! We truly appreciate your kind words and look forward to your continued custom.
Kind Regards
Hayley - C Gars Ltd
All I can say fast swift efficient old…
All I can say fast swift efficient old fashioned service
June 15, 2026
Reply from C.Gars Ltd
Hi Chris
We are so glad you appreciated our fast, efficient, and traditional service. Thank you for your kind words!
Kind Regards
Hayley - C Gars Ltd
Reply from C.Gars Ltd
Hi Allan
We appreciate your 5-star review. We are so pleased you are happy with our service.
Kind Regards
Hayley - C Gars Ltd
Reply from C.Gars Ltd
Hi Muhammet
Thank you for the lovely review. We are delighted to hear you are happy with our service.
Kind Regards
Hayley - C Gars Ltd
I have been a customer for years and…
I have been a customer for years and always liked every purchase. But these cigars left something to be desired. They burned unevenly and were flaking off at the sides.. .. However I on returning them I received a full refund without quibble. Thank you.
May 25, 2026
Reply from C.Gars Ltd
Hi Keith
Thank you for the review and our apologies again for the upset caused with these cigars. We are glad to have been able to assist in the return and refund and hope that you are happy with our service.
We hope to hear from you again soon, as always if we can assist with anything then do not hesitate to get in touch.
Kind Regards
Hayley - C Gars Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.