Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous service from Tess & Kirsty. Everything was explained well & it all went smoothly, 100% stress free. I’ve gone from stressing over not having any signal or data from my previous provider to ha... See more
Company replied
What a great deal. I am so glad I saw your ad on Facebook. £15.00 a month for EE service through Chadwell. Why wouldn't you sign up? The customer service is outstanding, data, calls and message... See more
Company replied
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more
Company replied
Company details
Written by the company
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contact info
The Stalls Shifnal Manor, TF119PB, Shifnal, United Kingdom
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4.7
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick to offer a better deal than…
Quick to offer a better deal than direct with carrier for 4 business sims. Can’t say fairer than that.
March 19, 2025
Reply from Chadwell Telecom
Hi Mike,
Thank you for taking the time to leave a review. It is great to that you are happy with our pricing, please don't forget you also benefit from 1-2-1 account management and customer support we deal directly with the Networks on your behalf so you don't have to!
I hope our customer service also meets your expectations. Feel free to call or email us anytime, as we are always available for technical advice and support.
If you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty Almond
Quick & easy
Simple and quick to set up my mobile service/account. I recently went to France, and it was very easy to include an Add On to enable my mobile service to seamlessly continue.
March 19, 2025
Reply from Chadwell Telecom
Hi Lee,
Thank you for the review. We hope you had a great time In France.
If you need anything else, or have any questions you can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Appalling company!
Appalling company! I wish I could give zero stars… Avoid at all costs. They promise you the World when you sign up, but fail to deliver. They are then really ride and uncooperative.
When they “forget” to pay the network you get disconnected automatically and best of luck then trying to get hold of anyone to rectify the issue.
I’ve had to report them to OFFCOM and it turns out this is an ongoing issue.
My advice is to avoid at all costs and go direct to the network itself.
Edit: As discussed with the manager at this company, my bank have confirmed that the DD was NOT cancelled and is very much active! I could see this when logging into my account...
The reply given is not accurate and this manager was rude and unhelpful and disconnected the call rather than try to assist.
Eventually I managed to get the matter resolved by O2 and OFCOM who have taken this complaint very seriously.
My intial comments and review of this company stand. I just wish I had checked the other reviews before doing business with these people...
March 19, 2025
Unprompted review
Reply from Chadwell Telecom
Dear Mr Pritchard.
I am very disappointed to read what I feel is a very unfair review.
Your Mobile services were recently suspended by your network provider for non payment. They have advised this is a result of the direct debit being cancelled by either you, or your bank. This is not as you put it “Us” forgetting to pay, you are responsible for payment of your own bill.
As your account manager, we had attempted to make you aware of the outstanding balance by contacting you at your office, by calling your mobile number, and also by email. These attempts were made consistently between 3rd March and Yesterday, 19th March. We also left a message with your colleague on 12th March asking for you to contact us urgently, he advised you were on holiday until the 19th.
You spoke to Kirsty yesterday morning, and after reviewing the call, I am proud of her professionalism and calmness in the face of what was quite an abusive call. I must ask, that if you wish to speak to our Call Centre, which you are welcome to do at any time, you conduct yourself in a polite and professional manor. Our agents are here to help, and rectify issues, but not to be abused by customers.
I would add, that if you are experiencing financial difficulties, and require extra time to pay we will always assist in any way we can, but avoiding a bill and not communicating with your supplier, ultimately will lead to a service being disconnected.
If you wish to discuss this matter please do contact me directly on 0330 043 2006.
Kind Regards
Joe @ Chadwell
Great experience the staff are great…
Great experience the staff are great communicators helpful and down to earth. They halved my phone bill for the business
March 19, 2025
Reply from Chadwell Telecom
Hi Tokoza,
Thanks for taking the time to leave a review, we always strive to find the best deals for our customers, and remember our customer service team is always available for assistance on 03300432006
Kind Regards,
Joe @ Chadwell
Really first class service
March 14, 2025
Reply from Chadwell Telecom
Good morning Rich,
Thank you so much for your comments. We enjoy hearing our customers' feedback because we work hard to maintain a the best customer support.
Please recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
We've had a fantastic experience with…
We've had a fantastic experience with Chadwell Telecom so far. Alys and Ashleigh have been incredibly helpful, especially as we navigated the challenges of E-Sims, which were entirely new to us. Their patience and kindness have made the process much smoother.
Thank you!
March 13, 2025
Reply from Chadwell Telecom
Hi Sophie,
We would like to thank you for your lovely feedback. We appreciate you taking the time out of your schedule to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Really rather good
Really pleasantly surprised at how good Chadwell were in getting me set up and follow on support. Simple and proactive. Highly recommended
March 13, 2025
Reply from Chadwell Telecom
Thank you Affy,
We are happy to hear that you have found the experience with Chadwell great so far, please don't forget you have a personal account manager you can contact anytime throughout your contract with us for help and advice.
If you need any further assistance please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Reply from Chadwell Telecom
Good Afternoon Emad,
We would like to thank you for your lovely feedback. We appreciate you taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Alys @ Chadwell Telecom
Recommended.
I switched 5 business phones and I dealt with Ben Russell. Ben was very helpful and concluded things very swiftly and professionally.
Would definitely recommend.
March 10, 2025
Reply from Chadwell Telecom
Good morning John,
Thank you so much for the review, It is so great to hear that you are happy with the customer service and support your received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards
Stuart @ Chadwell
Highly recommended!
Such a simple process switching from a personal contract to a business contract. Saved me a lot of time!! Customer support was responsive and very helpful.
March 7, 2025
Reply from Chadwell Telecom
Good morning Rich,
Thank you so much for your comments. We take pride in hearing our customers' feedback because we work so hard to ensure it is the best available.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Friendly, helpful service
Alys and Kirsty were very helpful in getting our business account set up. Both were very professional and Kirsty in particular was very patient when we had issues getting staff log-ins sorted. Quick email replies and always available on the phone to answer questions. Would recommend :)
February 19, 2025
Reply from Chadwell Telecom
Good morning Julia,
It is very kind of you to take the time to leave a review. It is great to hear that you would be happy to recommend Chadwell.
We are extremely proud of our customer-focused approach. As discussed, we offer 1-2-1 Account Management, and we offer this to every user, so please feel free to share our contact details with all of your staff.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or simply call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty @ Chadwell
excellent sales and after sales service
February 18, 2025
Reply from Chadwell Telecom
Hi John,
Thank you so much for the review. It helps to know that you're happy with your service. We pride ourselves on providing only the very best customer support.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or simply call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty Almond @ Chadwell Telecom
Very Helpful staff and Ashleigh was…
Very Helpful staff and Ashleigh was superb with the technical information of the porting over of the number.
Ben was also great
keep up the excellent work
Cheers
February 18, 2025
Reply from Chadwell Telecom
Hi JC,
Thank you for the lovely review, we are really happy to hear that your experience with Chadwell was as expected from the very start. We are always on hand for any technical advice.
If you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Very individual personal conversation
Very individual personal conversation
Competitive pricing
Professional attitude and attention to detail
February 13, 2025
Reply from Chadwell Telecom
Hi Johnathan,
Thank you for taking time to leave a review, we appreciate the good feedback from all of our amazing customers, we feel the most important thing is 1-2-1 customer support.
Feel free to contact your Personal Account manager anytime if you require anything at all.
If you need any further technical help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell
Great service
Kirsty from Chadwell couldn’t do enough to help. I emailed with a query and has since called and emailed to ensure our needs were met. Professional, helpful and friendly. Great service and would recommend chadwell.
January 2, 2025
Reply from Chadwell Telecom
Hi Lyndsey,
Thank you so much for taking the time to leave a review. We are happy to hear that our customer service meets your expectations. Feel free to call or email us anytime, as we are always available for technical advice and support.
If you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty Almond
I was very happy with service Ben…
I was very happy with service Ben Russell, very friendly and very helpful. It was pleasure to make deal with him!
January 30, 2025
Unprompted review
Reply from Chadwell Telecom
Hi Milos,
We are pleased to see that you have had a great experience with us at Chadwell. Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help our customers.
Ben is a great addition to our team and will always be ready to lend a hand as your ongoing personal Account Manager.
We are always here to help, if you have any questions or technical issues you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Steve @ Chadwell
New phone contract and…
After looking at my contract and speaking to Ben Russel who sorted my contract out but new sim cards that arrived quickly and change over was easy no problems he talked me through everything with ease and cash back what a joy to deal with and would and will highly recommend to anyone brilliant and thank you 👍
January 29, 2025
Reply from Chadwell Telecom
Good morning Keith,
Thank you for the time you have taken to leave such a fantastic review. I am happy to hear that you had a seamless experience, we pride ourselves in going the extra mile for all of our customers from the very start, and throughout your contract with us, we hope to build, strong, long-lasting relationships with all of our users.
We appreciate the recommendations Do not forget to take advantage of our refer-a-friend scheme.
Feel free to get in touch anytime if you need anything at all!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ben @ Chadwell
Fast resolution to technical issue
Chadwell support were fast and effective. Recommend.
January 24, 2025
Reply from Chadwell Telecom
Hi Mark,
Thank you for the review, It was nice to speak to you and I am really happy that we were able to get all of the users up and running in no time.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards
Kirsty @ Chadwell
From start to finish it was a brilliant…
From start to finish it was a brilliant experience. Nothing was too much trouble and our new contract was dealt with swiftly
January 16, 2025
Reply from Chadwell Telecom
Good morning Jez,
It is fantastic to hear you had a seamless experience, we work very hard to try and make the transfer as smooth as possible for all of our customers, not just at the start of your contract, but throughout.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards
Alison @ Chadwell
Excellent customer service received
Excellent customer service received, prompt, precise and resolved the problem first time. Very much appreciated and highly recommended.
January 15, 2025
Reply from Chadwell Telecom
Hi Chris,
Thanks for your review. It was nice speaking to you, and I am happy I was able to fix your issue quickly and resolve the technical issue over the phone.
If you require any further assistance, please do give us a call on 0330 043 2006 or drop us an email to support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
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